Could not receive the sms code
I could not receive the sms code from China. Please fix this issue.
Apps
Easy to use thanks
Terribly buggy & unreliable
Really poor app and I’d be fine with that except my agent keeps driving me to it to get everything done. (Which then makes me wonder why I have an agent…)
For all the money you make, why aren’t you able to build a less buggy app in 2026, GE??
For all the money you make, why aren’t you able to build a less buggy app in 2026, GE??
Non secure connection
Trying to login and we get a browser that says connection isn’t secure cause they aren’t using https or something. Unable to use.
Always and always cannot login
Always and always cannot login. Always under fixing issue. Don't have 1 time can login, Tired
Limited app availability
Not all expats in Singapore have a app stored US or UK or SG ID. Unfortunately, this app is only available on these 3 app stores while it is the same price to deploy worldwide.
Response from developer
Hi Value customer, We sincerely apologize for the inconvenience. Kindly reach us at GREAT Eastern Life Corporate website > Contact Us to share your issue with us. We are here to help.
Worthless. Regretting that I ever decided to opt for them.
They gladly accept your subscription, but then force you to use an inferior method of accessing and maintaining your policy information. They lock the user out of all policy information that needs to be accessed instead of allowing it via the normal web interface.
The app has been completely worthless in this regard. I will never consider using this app or being a part of their scamworthy practices ever again.
I’m stuck, unable to access anything, nor can I change any information related to my account. Not even in person.
The app has been completely worthless in this regard. I will never consider using this app or being a part of their scamworthy practices ever again.
I’m stuck, unable to access anything, nor can I change any information related to my account. Not even in person.
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Response from developer
Hi Value customer, We like to highliight 2 points below. 1. On locking out user of all policy info, we believe it was during our system maintenace that we are providing limited info. 2. It's our responsibility to protect your info with us. Pls go GEApp > Services tab > Personal particular to update your details.
Using passkey or biometrics still need phone OTP
Using passkey or biometrics still need phone OTP. Please fix this since logging in had not improved, but you made it worse and more inconvenient.
No one answers call
All customer services are all currently busy no one picks up and can wait for 5-10 mins the customer service still busy. I just let the music play on and on the speaker. Already 11:15mins still waiting.
Cannot update the apps
Hi, you prompt me to update the apps when I log in, but 2 hours already apps still cannot update and cannot log in to check my policies
Bad Typeface
The typeface of your header are really hard to read and unnecessary, both your Kerning and baseline grid is not well harmonised.
Can’t make payment
Your app is constantly having issues in the payment section, it’s been nothing but annoyingly inconvenient!
如果有华文显示就更好了，老年人也能轻易使用
希望有华文显示
Payment via app
The app doesn’t allow change of eGiro nor are we able make payments. It keeps promoting that it is not available. What’s worse, the website doesn’t have these functions and refers the customer to the app. It’s been over 2 months and it’s still not fixed. The call centre doesn’t know why either.
App crashing
I havent been able to get into the app since 2 months back. Its been crashing from the loading page. I had to access all info via the webpage instead.
Great Eastern App
Easy and user friendly interface.
App not working
App been not working for a few days. Even uninstall and reinstall again, it still did not work.
Easy steps for claiming
The GE App provides great features for claiming, making the process easy, user friendly & efficient. Great job!
Old but gold
GE used to be very outdated but in recent years I see a lot of improvements in your systems and the app your agents used to do up our policy applications. appreciate this because many other insurers don’t even have apps/have bad access system. Keep it up!
Unable to launch the app, it happened just today
I used it to manage my investment , would you please resolve it as soon as possible
