👎👎👎👎👎👎👎👎👎👎
-horrible customer service
-NOT ORGANIC
-very few vegan/vegetarian options
-small portions
-overpriced
I was charged the full price TWICE even though they said I had discount codes. After getting a hold of their customer service multiple times for the same issue, I decided it wasn’t worth the hassle and closed the account. Having received the box today and realizing they are not organic I’m so glad I made the decision; they claim they’re organic but that’s false advertising, I received tortillas, a can of black beans, and neither one was labeled as organic, I shutter to think what’s in the rest of the bags. That’s very misleading and deceptive. Also I recognized a lot of the ingredients used were the same as another food delivery service that costs 30$ less than here. You’re paying organic prices for non organic ingredients. WHAT A SCAM.
-NOT ORGANIC
-very few vegan/vegetarian options
-small portions
-overpriced
I was charged the full price TWICE even though they said I had discount codes. After getting a hold of their customer service multiple times for the same issue, I decided it wasn’t worth the hassle and closed the account. Having received the box today and realizing they are not organic I’m so glad I made the decision; they claim they’re organic but that’s false advertising, I received tortillas, a can of black beans, and neither one was labeled as organic, I shutter to think what’s in the rest of the bags. That’s very misleading and deceptive. Also I recognized a lot of the ingredients used were the same as another food delivery service that costs 30$ less than here. You’re paying organic prices for non organic ingredients. WHAT A SCAM.
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Me encanta
Me gusta lo fresca que está la comida me gusta los ingredientes y las recetas son fáciles de hacer y rápidas, yo que trabajo me parece súper práctico y como saludable
Good service, but the app is poor. 👍📱
I really like the keto meals on Green Chef. 🥑🍗
However, on the iOS app it's impossible to review, change, or edit your upcoming meals because the app doesn't allow it. This has been broken for months, and it's shocking that an app can remain this broken for so long. 😤
They also need to have a GPT built into the iOS app so that when you're looking at the instructions and you have a question, there's something you can chat with about the recipe. For those of us who aren't professional chefs, we have to do this all the time — it would take the developers a minute to add. 🤖🍽️
Apart from that, I really like the service, but the app is poor.
However, on the iOS app it's impossible to review, change, or edit your upcoming meals because the app doesn't allow it. This has been broken for months, and it's shocking that an app can remain this broken for so long. 😤
They also need to have a GPT built into the iOS app so that when you're looking at the instructions and you have a question, there's something you can chat with about the recipe. For those of us who aren't professional chefs, we have to do this all the time — it would take the developers a minute to add. 🤖🍽️
Apart from that, I really like the service, but the app is poor.
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Easy to use
The app is easy to use and everything I need to do is simple. Except finding and seeing recipes that I have liked. Can you add a filter by liked and add the icon to the meal detail view so I can see if I liked it when I’m actually choosing meals?
Classic Customer Service Failures
Signed up for this service with high hopes, but the entire UI experience was so poor - the initial discount offer didn’t apply and they make you put down information and place an order before notifying you. I cancelled my membership immediately and was notified that I didn’t meet the deadline for the first order, despite confirming the cancellation.
I called customer service and they offered absolutely nothing. I’ll be filing a chargeback on my card, as I have proof of cancellation.
I don’t recommend.
I called customer service and they offered absolutely nothing. I’ll be filing a chargeback on my card, as I have proof of cancellation.
I don’t recommend.
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The app is just not working anymore
The app has gotten completely unusable recently. It seems like they are making a lot of changes and all to the worse…
You be the judge
Good food, reasonable app, unfortunate customer service. Not cheap as it is about $14 per serving (one shipment of a meal includes 2 servings for just under $28) for the non-premium meals. And then there is a flat delivery charge regardless of the number of meals ordered. We’ve ordered 3 meals a week (6 servings) for over a year, representing over $4k. Quality ingredients and tasty, nutritious recipes. Prep time is way off - expect typically twice as long as they say.
We recently received a meal (two servings) without the salmon. Not really a meal. I reported it and we were only credited with about $9. On a $28 meal that was no longer a meal. And this was only the second time in a year we had reported an issue. Yet only $9? I submitted a complaint through the app and then ultimately was able to also reach a human on chat. After a lot of discussion, I was able to persuade them to refund the full meal ($28). I also then asked to have someone reach out (text, email, phone). I submitted another request for that via the app. It’s been over a full week. No response in the app, over email, or text or phone. No response to the concerns I raised with the customer agent.
If I spend $4k in one year on a service, I expect more customer service than what I experienced. And less effort to be refunded for a clear failure to deliver what was paid for. I am surprised to say this but I believe I get more service from my wireless carrier and that is for ⅓ the annual spend. What gives?
Maybe someone from Green Chef will respond to this. Maybe they can explain their (a) refund policy when the entree is not included and (b) their engagement strategy from this App and other contacts. Or perhaps this is just another example of the “service slop” that I’m experiencing more frequently. I hope not. But I’m not holding my breath.
But you decide. I’ve given you plenty of information. I’ve suspended my account for the next few weeks (i.e., skipping weeks). We shall see. But I will update you here. Check back!
We recently received a meal (two servings) without the salmon. Not really a meal. I reported it and we were only credited with about $9. On a $28 meal that was no longer a meal. And this was only the second time in a year we had reported an issue. Yet only $9? I submitted a complaint through the app and then ultimately was able to also reach a human on chat. After a lot of discussion, I was able to persuade them to refund the full meal ($28). I also then asked to have someone reach out (text, email, phone). I submitted another request for that via the app. It’s been over a full week. No response in the app, over email, or text or phone. No response to the concerns I raised with the customer agent.
If I spend $4k in one year on a service, I expect more customer service than what I experienced. And less effort to be refunded for a clear failure to deliver what was paid for. I am surprised to say this but I believe I get more service from my wireless carrier and that is for ⅓ the annual spend. What gives?
Maybe someone from Green Chef will respond to this. Maybe they can explain their (a) refund policy when the entree is not included and (b) their engagement strategy from this App and other contacts. Or perhaps this is just another example of the “service slop” that I’m experiencing more frequently. I hope not. But I’m not holding my breath.
But you decide. I’ve given you plenty of information. I’ve suspended my account for the next few weeks (i.e., skipping weeks). We shall see. But I will update you here. Check back!
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Ethical
I’ve been using Green Chef off and on for 5 years. I have never had a problem with canceling, however, if you don’t cancel soon enough, it may be too late for the next box shipment. After that, the cancellation is honored. They also make it super simple to start back up. Very reliable company with quality food!
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Updating my rating w/latest release
App is much improved following some technical issues in your prior release.
New app won’t let me log in
Just taken the app update and now I can’t log into my account. Whats happened??? Please fix asap.
App is broken
Broke your app with your latest update! Also, you seriously tried to default me to three vegan meals? Shady!
Current weeks menu
I HATE that I have to go to “past orders” to access my current week’s menu (even the day it is delivered). It should not be pushed to past orders until there is a new order. Makes no sense and is frustrating enough, it makes me want to cancel.
Unethical
I’ve tried to cancel this service and received confirmation. Except that a few days later I’m getting a text message that my package is on its way. When speaking with customer service they mentioned canceling the subscription doesn’t mean canceling the box. Whatever that means. It’s unethical and precisely for that reason I do not recommend. They also won’t refund you for tricking you in having to cancel multiple times in various ways despite email confirmation of such.
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Awful
I signed up for this service and canceled my account within 8 minutes — both actions occurred on the 24th. The product was delivered on the 30th.
Their own policy clearly states cancellations must be made at least 5 days before delivery to avoid being charged. I canceled 6 days prior, yet they still charged me and are now refusing a refund.
Customer service continues to repeat inaccurate information instead of acknowledging their own policy and timeline. Charging a customer under these circumstances — after minutes of use and a timely cancellation — is unacceptable and misleading.
Proceed with caution.
Their own policy clearly states cancellations must be made at least 5 days before delivery to avoid being charged. I canceled 6 days prior, yet they still charged me and are now refusing a refund.
Customer service continues to repeat inaccurate information instead of acknowledging their own policy and timeline. Charging a customer under these circumstances — after minutes of use and a timely cancellation — is unacceptable and misleading.
Proceed with caution.
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Excellent food
It is food that makes you feel good. I’ve learned some new recipes and ideas that have been added to my repertoire of recipes. Excellent quality too.
Green chef keeps overcharging me
Calls to customer service have not helped. Green chef keeps charging me full price even though I have verified unused credit on my account from referrals. They seem to be committing fraud or at least not doing their due diligence in correcting billing errors.
Great food, mostly very tasty, but where are the GLUTEN FREE meals?
Please can you make your meals GF friendly?
South Philly Reviewer
Don’t even try to order from these guys if you live in Philly. They can’t deliver to you. Bunch of Bums! Bums! They haven’t delivered any of my orders. The app sucks. The customer support sucks. BUMS!!!
Such a waste
I downloaded the app and didn’t ordered my box and it still charged me for nothing. It is just an app that takes your money.
Conned by their salesman at a show!
Signed up at Winter Funland as the salesman said it was 50% off for the first 8 weeks. And in actual fact it’s 30% off and a lot more expensive than Hello Fresh! Tried contacting customer service to cancel and it was absolutely shocking!!! No help at all! Shocking !!!
