Review
Information is not very up to date
Less handy than before
The updated format is not as easy to use as previous, especially the usage information is simply harder to read
app update
Let me start by saying my Dutch is very basic. That being said, the past instance of the app was fairly easy to navigate. Since the update... i'm met with endless pop ups and and can't even find the option to enter my meter reading. This update is completely counter productive to the Customer. Ive tried contacting customer service multiple times and the last advice i received was "just keep searching until you find it.". Didn't have a problem until this point. Again, i'm not upset about the lack of english support. it's understandable. But the app change that was so drastic with no menu navigation assistance is terrible. I'll be switching my service because of this.
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Doesn’t load usage data, less functional than old app
New major version of the app. Old one took a long time to load but this one often doesn’t load the data at all, gets stuck on error pages, etc.
I think it’s just a low cost shell app displaying some web pages, and doing this very badly.
I think it’s just a low cost shell app displaying some web pages, and doing this very badly.
Doesn’t support English
For a country that almost everyone can speak decent English, an app with only Dutch language support is almost useless. I am switching my energy company just because I cannot communicate properly with their app (and website).
