Worst Company- Wasted my 2 Hours
I ordered jumbo bucket for my guests using grillo website. After 2 hours of waiting when i contacted them to trace my order they surprised me by saying there is no order. The order prove i have received from them on my email showing order in kitchen and cooking but never progressed post cooking. All thumbs down!
Show more
They Block Your Account After 1st use
Worst mobile app ever experienced. It does not let you log in back to your existing account and cannot even let you create new one. Store people do not care about complaints!
Worst app
Fix this app or better remove it.
Never worked and crashes all the time.
Never worked and crashes all the time.
Otp issues
Besides the app being horrible. The worst thing when creating an account and when putting thr OPT that iv received on my phone it says “sorry something went wrong “ absolutely horrible app. Changes needs to be done asap
App is terrible
Tried 5 times to load the sides but the app kept kicking me out, frustrating
The offers don’t work
The app is a mess. It’s slow and clunky. Probably server issues. But I could have tolerated that. The main issue is whenever I try to checkout and choose offers it always says amount is insufficient. I tried making orders as high as 200 aed but it still says that. Also no way to contact support. So why would you use this slow and club key app which is broken and doesn’t let you use any of the offers instead of a regular delivery app? Absolutely no reason. If this gets fixed I will update and change review.
Show more
Grillo
really good , ordered it at 7:30 and it came at 8:15 , really good service and rlly kind
Bad Staff Experience
Staff is Uncooperative .. seems like lesser staff availability then required .
Bad quality
I’ve been ordering from Grillo for years now, it started off great with the food quality and the prices was very reasonable.
Not sure what happened after that they put the prices up and the food quality went so low. They depend so much on the taste of the sauces only.
Example: Lamb chops comes with lots of fat, broken bones and a barely any amount of meat. But with the taste of the sauce it’s selling good.
I’ve wrote to them many times even on Zomato giving them a chance to reconsider the quality of their lamb chops at least but no results seen!
Not sure what happened after that they put the prices up and the food quality went so low. They depend so much on the taste of the sauces only.
Example: Lamb chops comes with lots of fat, broken bones and a barely any amount of meat. But with the taste of the sauce it’s selling good.
I’ve wrote to them many times even on Zomato giving them a chance to reconsider the quality of their lamb chops at least but no results seen!
Show more
Very good
We ordered mild wild chicken it was so yummy and tasty.chicken was tender and juicy.On of the best peri peri chicken
Bad service
I placed an order at 12.43 the food arrived at 2.20 pm
Service was sad
I was surprised by Grillo’s delivery service. I Paid for meal and unfortunately no drink and side dish( exotic rice) was delivered. Guess they should at least send food items customer has paid for. Not asking for much i hope???
Extremely disappointing service in AL Nahda
Everytime I order from the Al Nahda 1 Branch they take 2 hours to deliver. Today was the heights. I placed the order at 9:45& they called me at 10:15 pm to say the order will be delayed. Till 12:15 I don’t receive the food upon calling Ms. Misba lied that a driver died due to accident in the rain. And the manager Mr. Nur contradicted that the drivers are refusing to deliver because of fines in the rain. Very poor service & absolutely no customer satisfaction in Al nahda Branch. I’ve ordered from barsha & from health care city & they are much better.
Show more
Great App
It's perfect n very easy to use
Very disappointing
Grillo has a branch in DSO, not showing in their app.
Worst and laidback costumer services
One of the worst services ever I had from the Barsha branch . Food got delayed and when delivered there was no bread at all and when I called the branch the branch manager (Zain) confirmed to compensate as some meal . When I called other day to have the compensation the guy was like it’s only bread which was missing from the order . I mean are you for real you’ve spioiled my meal as I couldn’t enjoy on top of it you’re justifying your mistakes . Grill I used to advocate for your services and quality but now you’re going down . I won’t be surprised if you’ll loose huge Costumer base . You’re getting bigger but your services are getting worst .
Show more
Good food, bad service
Food is really good, no doubt. But please fix the app. Twice now I have ordered via the app and last time my order never got registered, and now its been 2 hours and food is not delivered yet.
Order accepted next day
I ordered through the app the other night. The order was only accepted a day later and the food never arrived
Consistent quality
Best grilled chicken in town. Always get the same taste every time I order, and always get delivery within 45mins.
