Will not connect
In-app instructions how to connect do not work. Paper instructions in box how to connect do not work. Total waste of time. Wanted to support buying Canadian, but regret this one.
You guys need to improve your customer support contact. Immediately.
I have to say the support is Inot good enough for electric car situations of charging where things are critical to get support to top it off the 1833 number that you have listed doesn’t work and it says you have to pay $3.80 if you want to be put over to the New Number in the days of scams and all kinds of things nobody’s doing. To top it off it says that you can charge your car without having it connected to the Internet, but that’s not an option even though it says it in the Manuel. Please I hope somebody’s reading this. I just received my charging station and it cost me a lot of money to install.
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Works well
After a few updates the charger and app are working very well.
Update hostage
I get there’s an update but don’t prevent me from using the app because there’s an update when that’s the only way to control my charger
Updated app = no charging
I updated the app today and when I tried to charge my car when I got home it kept cancelling the charge. Not related to scheduling because I don’t have schedule selected on my car’s app.
Unreliable firmware updates.
App keeps telling me I have firmware updates and I keep updating it over and over again. However, it never seems to actually update the EVSE.
Horrible internet connectivity. Very fussy, cumbersome, and user unfriendly.
Horrible internet connectivity. Very fussy, cumbersome, and user unfriendly.
Bien, sans plus
La prise fonctionne très bien, mais la connexion wifi, même avec un amplificateur dans le garage, est très aléatoire. Je dois souvent fermer et rallumer le breaker afin que le réseau se rende. J'essaie également de faire la mise à jour du micrologiciel de ma borne depuis l'app et ça ne fonctionne jamais, depuis cet été. Sans wifi, la borne fonctionne à merveille.
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Canadian = Ineptitude
This app looks like it was constructed by 12 year olds using vibe coding. I regret buying this charger now! Don’t buy!!!
Difficult to connect to home internet
There’s multiple people who use the charger at home. The person who connects to it first becomes the primary user and anyone else who wants to add the charger to the app must get an invitation from the first person. Not a big deal, but if that person is super busy (travels a LOT), you have to wait for the invitation. It’s okay though, we can still plug into the charger just fine. But this is a review of the app, not the EV charger. Then there’s the connectivity to the home internet - we couldn’t connect to it unless our internet was on a 2.4hz line (ours is 5hz)…whatever that means. I just gave up. Deleted the app.
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Wifi connection issue
The wifi connection troubleshooting should move to app instead of logging into the IP
Terrible App
The app shows my charger is “finishing” constantly. The car is charging but the app has no idea. Closed, and reopened, nothing. Refresh does nothing. Very very disappointed in the quality of this app.
Charger Great. App Useless
Unable to connect charger to app. Light did not turn magenta. Did not accept scanned serial number. Took photo of serial number and entered manually. Still won’t accept. Have done memory of trying to do this when I got charger and similarly failing.
Difficult to connect
This is my second Grizzlies-e charger but the first one that I’m trying to use the app. I have no doubt that the charger will work just as well as the one in my prior house but this one does not want to connect to the internet. I see nowhere to get tech support. I’m spending way too much time trying to set this up.
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App is useless
Charger is okay but with no app connection and no customer support, it’s pretty tough to recommend the product
No support option
The app works pretty well, but there’s no option in the app to seek support from them. Recently had my charger tell me my amp limit was 12a, and i know it was set to 40. I ended up rebooting and it’s set to 40, i got no notification of the lower amp setting. That almost screwed me over on my morning errands
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Works great
Upgrades, firmware upgrades and remote access to the console works great. I’m able to change the Amperage and the necessary settings. Can’t complain 6 months in.
Grizzl-E Is The Way To Go
I’ve been using this charger for over a year now and after an initial range problem, I contacted the company and they worked through it with me and after receiving an extender, I’ve had no more problems. I have it programmed to come on during the night, usually about once a week, and it’s worked every time!
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Great
Great charger, app works great. Really enjoy the stats and charts.
App doesn’t work ever
Can’t even get it to connect even though wifi shows it’s connected
App and charger suck
Brand new out of the box unit has 3 faults and does nothing but flash errors