No Support
I have Groot service but my address, my whole town, is missing from the app. Submitting a support request results in an email that says they have received my request and will follow up” as soon as possible”. It includes a ticket number, and says: In the meantime, please do not reply to this email or complete another form for the same request.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.
Update - there has been no response for over a year. My address and town still have not been added to the app.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.
Update - there has been no response for over a year. My address and town still have not been added to the app.
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Response from developer
Hello! Can you please send your full address, including house number, street name, and the name of the city in which you live to support@routeware.com and include the name of the app that you are using in the email? We are happy to help troubleshoot this issue and hope to hear from you. -Micah @ Routeware Inc.
Great service!
Excellent pick up service. Awesome employees. Very helpful, polite in our area. They go out of their way to help every customer.
Useful app
I use it mainly to see if pickup is happening on a holiday but also what types of garbage and recycling are allowed
An app for garbage that’s actually awesome!
If you need details about your garbage collection , try this app.
Great Service
We just Love your Service , Thanks Groot !!
