No Support
I have Groot service but my address, my whole town, is missing from the app. Submitting a support request results in an email that says they have received my request and will follow up” as soon as possible”. It includes a ticket number, and says: In the meantime, please do not reply to this email or complete another form for the same request.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.
Update - there has been no response for over a year. My address and town still have not been added to the app.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.
Update - there has been no response for over a year. My address and town still have not been added to the app.
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Response from developer
Hello! Can you please send your full address, including house number, street name, and the name of the city in which you live to support@routeware.com and include the name of the app that you are using in the email? We are happy to help troubleshoot this issue and hope to hear from you. -Micah @ Routeware Inc.
Great service!
Excellent pick up service. Awesome employees. Very helpful, polite in our area. They go out of their way to help every customer.
Useful app
I use it mainly to see if pickup is happening on a holiday but also what types of garbage and recycling are allowed
An app for garbage that’s actually awesome!
If you need details about your garbage collection , try this app.
Great Service
We just Love your Service , Thanks Groot !!
Henderson
The guys are great and respectful. They do an awesome job. I have no complaints.
Groot alert
Like the garbage pick up alerts
So helpful
Love the holiday date notifications! Friendly drivers. When squirrels chewed holes in our lids, the replacement request was filled within a week. The phone assistant suggested sprinkling some red pepper flakes in the cans to deter critters. Great employees!
No Support
I have Groot service but my address, my whole town, is missing from the app. Submitting a support request results in an email that says they have received my request and will follow up” as soon as possible”. It includes a ticket number, and says: In the meantime, please do not reply to this email or complete another form for the same request.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.
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Nice app
I like the reminder notifications for garbage pick up.
Recycling Driver
I really dig the Recycling Driver, he always takes a few minutes to chat and is always in a great mood.
Happy Customer
Your weekly reminders are great. We are very happy with our garbage service with Groot.
Easy Peasy
The app has helped me find the answers to several questions. For instance, is Juneteenth a pickup holiday? Thanks, Groot!
👍🏻👍🏻👍🏻
Great service very happy
GROOT doing a good job
I find GROOT very committed to keeping the city of Lincolnwood and other cities which it serves clean and tidy.They pick up the garbage on time and they are always doing good.
Like the reminders notifications
I like the reminder notifications for garbage pick up. The app is a little glitchy at first but once you set it up it works. I do not like that I still have to login through the web browser to make a payment but maybe that will change in the future. Aside from that your customer service is great. Your drivers are great. I don’t have any problem with garbage pick up. Great job!
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Best garbage app
Best garbage app I’ve ever used. And I’ve used less than two.
Your pick up service they are excellent
They are the best
Very helpful app!
Great service and the app makes it super easy to keep up with the pickup schedules.
I love the reminders…
I love the reminders…
No more guessing…
No more guessing when pickup happens with holidays squeezed in… takes all the guess work out, absolutely love it!!!
