Change address page hang
I can’t change the address that page will not load and stays stagnant. Please fix it.
Was the App developed by Intern???
UI is garbage - app buggy
Kindly get a proper app developer to fix this. It’s extremely frustrating having to deal with all this when I’m already sick.
The helpline responded swiftly but no action is taken.
The app is full of issues:
- Unable to hide the keyboard
- Page gets stuck on a white screen after clicking “Proceed”
Please look into this properly.
Kindly get a proper app developer to fix this. It’s extremely frustrating having to deal with all this when I’m already sick.
The helpline responded swiftly but no action is taken.
The app is full of issues:
- Unable to hide the keyboard
- Page gets stuck on a white screen after clicking “Proceed”
Please look into this properly.
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Terrible UI
The app doesn’t even let me enter height and weight on the pop up keyboard when using the telemedicine function.
OTPs were not received
Your new version could not get OTP and keep saying invalid email.
Pls fix
After update, very laggy login, can take hours at times. I wanted to retrieve my records from before the update, all gone.
Inconvenient
Decided not to use again. The app is inconvenient . I can’t use it with my phone ( cannot hear ) and no proper instructions in app. #timewasting
Couldn’t get MC and meds even if really sick and not convenient to go clinic just want to rest at home.
#willdeductmoneyformemo_whichisueslesstocall
Couldn’t get MC and meds even if really sick and not convenient to go clinic just want to rest at home.
#willdeductmoneyformemo_whichisueslesstocall
Kind Request for Software Enhancements to Improve User Experience
1. **Connection Stability** - Patients sometimes encounter "Connection Error" messages when trying to reach doctors, which can be particularly concerning during medical situations.
2. **Queue System Reliability** - The queue counter occasionally doesn't update in real-time, and there are instances where calls disconnect unexpectedly shortly after connection.
3. **Audio Quality During Consultations** - Even when successfully connected, there are times when neither party can hear each other clearly, requiring reconnection attempts.
4. **Post-Consultation Process** - The system sometimes doesn't register completed consultations, which delays payment processing and access to important documents like medical certificates.
2. **Queue System Reliability** - The queue counter occasionally doesn't update in real-time, and there are instances where calls disconnect unexpectedly shortly after connection.
3. **Audio Quality During Consultations** - Even when successfully connected, there are times when neither party can hear each other clearly, requiring reconnection attempts.
4. **Post-Consultation Process** - The system sometimes doesn't register completed consultations, which delays payment processing and access to important documents like medical certificates.
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Unable to receive OTP
I’m unable to receive the email OTP. I’ve sent an email to the support team to rectify the issue, but then I suddenly start receiving multiple OTP emails. After a while, I need to enter the OTP again, but then I can’t receive the email OTP once more. This cycle continues indefinitely.
Connection Issue???
App keeps saying there’s connection issue when i’m on 5G wifi
Doesnt work
Telemedicine always can’t connect
Do you really care about your patients?
27/12/2024
I queued for 30mins while having the groupcare app in my background. When it was my turn, I accepted the call and the app logged me out for inactivity. Following that, I was no longer able to enter my room for consultation and the call has ended. Hence firstly, look into fixing the auto logout in the event of a long waiting time for a consultation.
Next, when I was able to enter the consultation room, all that was waiting for me was a blank white screen. And the app keeps popping up with an alert "Room Disconnected". Disclaimer: My wifi / mobile data is working perfectly. In the end, I lost my patience after 1min of white screen with no doctor on the other end of the call.
Finally, starting 23/12/2024, (when the app was still barely working), when I was having my consultation, the room also continuously disconnects, and I have to reconnect 5 times while being in a consult with my doctor. This is frustrating, and terrible for anyone that is sick, and equally as tough for the doctor to keep up a conversation with his patients.
Please, if you truly care about your patients, look into these issues and fix them.
I queued for 30mins while having the groupcare app in my background. When it was my turn, I accepted the call and the app logged me out for inactivity. Following that, I was no longer able to enter my room for consultation and the call has ended. Hence firstly, look into fixing the auto logout in the event of a long waiting time for a consultation.
Next, when I was able to enter the consultation room, all that was waiting for me was a blank white screen. And the app keeps popping up with an alert "Room Disconnected". Disclaimer: My wifi / mobile data is working perfectly. In the end, I lost my patience after 1min of white screen with no doctor on the other end of the call.
Finally, starting 23/12/2024, (when the app was still barely working), when I was having my consultation, the room also continuously disconnects, and I have to reconnect 5 times while being in a consult with my doctor. This is frustrating, and terrible for anyone that is sick, and equally as tough for the doctor to keep up a conversation with his patients.
Please, if you truly care about your patients, look into these issues and fix them.
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Otp don’t work
Can’t do anything except showing the card
Cannot receive OTP from email
Stupid and lousy apps.
Internet Connection
The internet connection always bad with this app it’s so hard to communicate with the doctor. Please fix this issues because there’s nothing wrong with our internet as we tried to log in other apps and others but this app always having bugs
Otp problem
Otp never sends to my mail and it cause delay😭😭😭😭😭
Useless app
Cannot register, cannot reset password. Nothing is working
OTP not received
The sending of OTP for verification is constantly failing. Unable to do claims with such issue constantly happening.
Terrible app design
Ugly UI, app looks like it was made by amateurs. Confusing layout. Was this app tested with real people?
worst app ever
app takes forever to load everything. highly recommend against using the tele consult feature because it takes so long to connect to the doc, and the app keeps disconnecting u from the doctor also. 0/10
Cannot get payment method under submit e claim under out patient
Cannot get payment method under submit e claim under out patient
