Great until you hit a glitch
I have used gryphon since the covid pandemic. The hardware works great. The app is glitchy and not user friendly. Since the company started crowdfunding, I have noticed a huge downgrade in service. You can’t call and speak to anyone, you always have to leave a voice mail. The chat feature rarely gets responded to in a timely manner and when it does, they just assume you’re waiting on the chat page for hours to get a response. Emailing customer support is hit or miss. If you respond to their initial response, you can wait 24 hours or longer to get a follow up response. So an issue drags on for days, sometimes weeks at a time. I’ve been locked out of the app after an update since yesterday. I’ve left voicemails, sent emails and reached out via chat. It’s 7 pm and I’m still waiting on a response to my last email that was sent yesterday at 9 pm. I called them at 10:18 am est (the number on the app states they are open 9am-9pm est), received a message stating they were not open and left a message. Still no response. If I currently didn’t have a router and 3 mesh routers I would trash it all and explore other options.
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Very Good, But…
Overall good app with strong parental controls and mesh management, but it really needs some fixes and power‑user options.
The most urgent issue is the **random sign‑outs**, which are very annoying and should be permanently fixed, along with the frequent “request timed out” errors and occasional slow responses in the UI. The app should also let us change settings per mesh node instead of globally — for example, schedule WiFi off for just one satellite, turn off the LED on only one unit, and run a speed test per individual mesh device. More technical data on the main dashboard would be very helpful, such as gateway latency, a live speed/throughput graph per router, and an option to enforce WPA3‑only for better security.
For advanced users, it would be amazing to have built‑in OpenVPN profile support so the whole home can use VPN without needing a separate VPN router and dealing with double/triple NAT. There should also be an option to disable NAT or switch a Gryphon from router mode to bridge mode for cleaner integration with existing networks. All these advanced options could sit under an “Expert Mode” section with a clear warning, plus there should be a way to swap the main router (promote another node to primary) using a cloud or offline backup, so we don’t have to rebuild everything from scratch if the main unit fails.
If these issues are fixed and features added, Gryphon Connect would go from “good” to a top‑tier solution for both families and advanced users.
The most urgent issue is the **random sign‑outs**, which are very annoying and should be permanently fixed, along with the frequent “request timed out” errors and occasional slow responses in the UI. The app should also let us change settings per mesh node instead of globally — for example, schedule WiFi off for just one satellite, turn off the LED on only one unit, and run a speed test per individual mesh device. More technical data on the main dashboard would be very helpful, such as gateway latency, a live speed/throughput graph per router, and an option to enforce WPA3‑only for better security.
For advanced users, it would be amazing to have built‑in OpenVPN profile support so the whole home can use VPN without needing a separate VPN router and dealing with double/triple NAT. There should also be an option to disable NAT or switch a Gryphon from router mode to bridge mode for cleaner integration with existing networks. All these advanced options could sit under an “Expert Mode” section with a clear warning, plus there should be a way to swap the main router (promote another node to primary) using a cloud or offline backup, so we don’t have to rebuild everything from scratch if the main unit fails.
If these issues are fixed and features added, Gryphon Connect would go from “good” to a top‑tier solution for both families and advanced users.
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The App Needs Serious Improvement
We have been using Gryphon for a few years and I had really hoped by now we would see some improvement in the functionality. We have had to completely remove restrictions at times for devices to be usable, and at times the app won’t work and we cannot remove the limits so the devices are just not functional. Our devices will often switch over from their assigned profiles and move to another, more restricted one and then the device itself cannot be found to be switched back. Our work devices have had this happen which makes work very difficult. At times, I think it’d be easier to just toss the Gryphon in the trash along with all the devices and go to the library.
I hate to be harsh because this has so much potential, but the app makes it nearly impossible to use at times and can cause far more stress than it’s worth.
I hate to be harsh because this has so much potential, but the app makes it nearly impossible to use at times and can cause far more stress than it’s worth.
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Outstanding product and customer support
We have had Gryphon for two years and are very pleased with its performance and ease of managing multiple users. The one time we needed some assistance, customer support was flawless and followed up to ensure the issue was resolved. Great product and team.
Great product and customer service
I have been using the product for many years now and has this in multiple places. It works well. The customer service support is excellent.
