Highly functional app and wonderful support
Highly functional app and amazing chat and phone support when needed. One of my routers was acting up and the rep spent an hour on the chat, walking me through several steps as well as having their engineering team clean out old devices from my app.
BBobbyla1980
Glitch!!!!
The new update messed up the app. Change device type doesn’t work anymore plz fix.
Ookwins
Buggy buggy buggy
If you like to go back in every week and reset up all of your settings and your router and reassign your devices to people and fix problems that keep popping up over and over again, then by means do it. When it does work, which occasionally happens, it works great.
I’m not sure if it would be less work to simply follow my child around 24 hours a day.
Frustrated. If you wanted a clear simple, easy to use thing that actually does what it says without constantly having to be fixed… Fix something else.
I used to have the Wi-Fi just cut off at 10 PM every night…. With my old Router and that actually worked every time.
They do have support… But I have found the best luck sending emails and then waiting about three days for a response. If a little bit of back-and-forth is required, it sometimes takes a week or two to get fixed….. of course by then something else has gone wrong.
I’m not sure if it would be less work to simply follow my child around 24 hours a day.
Frustrated. If you wanted a clear simple, easy to use thing that actually does what it says without constantly having to be fixed… Fix something else.
I used to have the Wi-Fi just cut off at 10 PM every night…. With my old Router and that actually worked every time.
They do have support… But I have found the best luck sending emails and then waiting about three days for a response. If a little bit of back-and-forth is required, it sometimes takes a week or two to get fixed….. of course by then something else has gone wrong.
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JJimbo18335
Response from developer
Hello Jimbo18335, We’re truly sorry for the frustration you’ve experienced. We understand how disappointing it is when features don’t work consistently, especially when you’re counting on them for your family. Thank you for sharing your honest feedback. Please reach out to our support team at support@gryphonconnect.com so we can review the issues and work toward a solution. We appreciate the opportunity to make this right. Best regards, The Gryphon Team
Slow
Slow to work. Will block stuff but half the time the internet is so slow or won’t work that it makes keeping minors connected challenging. Anything I try to do in the app to make changes and improve the function the app says request timed out or unable to complete request.
BBorednowwhat
Non existent technical support
I can not even begin to count the hours I have wasted trying to troubleshoot the multiple bugs and glitches on this app. It is virtually IMPOSSIBLE to get a person on the phone when you need to. The level of support you get on chat is awful. The router itself works but the buggy and clunky app, with absolutely no support, negates any positives. Save yourself the headache and avoid gryphon.
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Jjehanakhtar1
