Buggy buggy buggy
If you like to go back in every week and reset up all of your settings and your router and reassign your devices to people and fix problems that keep popping up over and over again, then by means do it. When it does work, which occasionally happens, it works great.
I’m not sure if it would be less work to simply follow my child around 24 hours a day.
Frustrated. If you wanted a clear simple, easy to use thing that actually does what it says without constantly having to be fixed… Fix something else.
I used to have the Wi-Fi just cut off at 10 PM every night…. With my old Router and that actually worked every time.
They do have support… But I have found the best luck sending emails and then waiting about three days for a response. If a little bit of back-and-forth is required, it sometimes takes a week or two to get fixed….. of course by then something else has gone wrong.
I’m not sure if it would be less work to simply follow my child around 24 hours a day.
Frustrated. If you wanted a clear simple, easy to use thing that actually does what it says without constantly having to be fixed… Fix something else.
I used to have the Wi-Fi just cut off at 10 PM every night…. With my old Router and that actually worked every time.
They do have support… But I have found the best luck sending emails and then waiting about three days for a response. If a little bit of back-and-forth is required, it sometimes takes a week or two to get fixed….. of course by then something else has gone wrong.
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Response from developer
Hello Jimbo18335, We’re truly sorry for the frustration you’ve experienced. We understand how disappointing it is when features don’t work consistently, especially when you’re counting on them for your family. Thank you for sharing your honest feedback. Please reach out to our support team at support@gryphonconnect.com so we can review the issues and work toward a solution. We appreciate the opportunity to make this right. Best regards, The Gryphon Team
Slow
Slow to work. Will block stuff but half the time the internet is so slow or won’t work that it makes keeping minors connected challenging. Anything I try to do in the app to make changes and improve the function the app says request timed out or unable to complete request.
Non existent technical support
I can not even begin to count the hours I have wasted trying to troubleshoot the multiple bugs and glitches on this app. It is virtually IMPOSSIBLE to get a person on the phone when you need to. The level of support you get on chat is awful. The router itself works but the buggy and clunky app, with absolutely no support, negates any positives. Save yourself the headache and avoid gryphon.
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Great product for all families
I have been struggling with managing all the devices and things we need to filter for our kids who end up finding all the work arounds. Gryphon router has been able to do it all including our TV (firestick). And I can shut down the internet at night very easily so our kids can’t sneak screen which happens! I was having difficulty with initial set up because I didn’t realize my old router needed to stay in place because it was a bundle with my modem. Bryan - Gryphon Customer support was great and walked me through it all and the troubleshooting. Thank you Bryan!
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Meh
Meh
Great until you hit a glitch
I have used gryphon since the covid pandemic. The hardware works great. The app is glitchy and not user friendly. Since the company started crowdfunding, I have noticed a huge downgrade in service. You can’t call and speak to anyone, you always have to leave a voice mail. The chat feature rarely gets responded to in a timely manner and when it does, they just assume you’re waiting on the chat page for hours to get a response. Emailing customer support is hit or miss. If you respond to their initial response, you can wait 24 hours or longer to get a follow up response. So an issue drags on for days, sometimes weeks at a time. I’ve been locked out of the app after an update since yesterday. I’ve left voicemails, sent emails and reached out via chat. It’s 7 pm and I’m still waiting on a response to my last email that was sent yesterday at 9 pm. I called them at 10:18 am est (the number on the app states they are open 9am-9pm est), received a message stating they were not open and left a message. Still no response. If I currently didn’t have a router and 3 mesh routers I would trash it all and explore other options.
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Very Good, But…
Overall good app with strong parental controls and mesh management, but it really needs some fixes and power‑user options.
The most urgent issue is the **random sign‑outs**, which are very annoying and should be permanently fixed, along with the frequent “request timed out” errors and occasional slow responses in the UI. The app should also let us change settings per mesh node instead of globally — for example, schedule WiFi off for just one satellite, turn off the LED on only one unit, and run a speed test per individual mesh device. More technical data on the main dashboard would be very helpful, such as gateway latency, a live speed/throughput graph per router, and an option to enforce WPA3‑only for better security.
For advanced users, it would be amazing to have built‑in OpenVPN profile support so the whole home can use VPN without needing a separate VPN router and dealing with double/triple NAT. There should also be an option to disable NAT or switch a Gryphon from router mode to bridge mode for cleaner integration with existing networks. All these advanced options could sit under an “Expert Mode” section with a clear warning, plus there should be a way to swap the main router (promote another node to primary) using a cloud or offline backup, so we don’t have to rebuild everything from scratch if the main unit fails.
If these issues are fixed and features added, Gryphon Connect would go from “good” to a top‑tier solution for both families and advanced users.
The most urgent issue is the **random sign‑outs**, which are very annoying and should be permanently fixed, along with the frequent “request timed out” errors and occasional slow responses in the UI. The app should also let us change settings per mesh node instead of globally — for example, schedule WiFi off for just one satellite, turn off the LED on only one unit, and run a speed test per individual mesh device. More technical data on the main dashboard would be very helpful, such as gateway latency, a live speed/throughput graph per router, and an option to enforce WPA3‑only for better security.
For advanced users, it would be amazing to have built‑in OpenVPN profile support so the whole home can use VPN without needing a separate VPN router and dealing with double/triple NAT. There should also be an option to disable NAT or switch a Gryphon from router mode to bridge mode for cleaner integration with existing networks. All these advanced options could sit under an “Expert Mode” section with a clear warning, plus there should be a way to swap the main router (promote another node to primary) using a cloud or offline backup, so we don’t have to rebuild everything from scratch if the main unit fails.
If these issues are fixed and features added, Gryphon Connect would go from “good” to a top‑tier solution for both families and advanced users.
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The App Needs Serious Improvement
We have been using Gryphon for a few years and I had really hoped by now we would see some improvement in the functionality. We have had to completely remove restrictions at times for devices to be usable, and at times the app won’t work and we cannot remove the limits so the devices are just not functional. Our devices will often switch over from their assigned profiles and move to another, more restricted one and then the device itself cannot be found to be switched back. Our work devices have had this happen which makes work very difficult. At times, I think it’d be easier to just toss the Gryphon in the trash along with all the devices and go to the library.
I hate to be harsh because this has so much potential, but the app makes it nearly impossible to use at times and can cause far more stress than it’s worth.
I hate to be harsh because this has so much potential, but the app makes it nearly impossible to use at times and can cause far more stress than it’s worth.
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Response from developer
Hello MusicLover1005, We’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disruptive these issues can be, especially when they affect your work devices. Thank you for sharing your feedback. Please contact support@gryphonconnect.com so our team can assist and work toward a solution. We truly appreciate your patience and the opportunity to make this right. Best regards, The Gryphon Team
Outstanding product and customer support
We have had Gryphon for two years and are very pleased with its performance and ease of managing multiple users. The one time we needed some assistance, customer support was flawless and followed up to ensure the issue was resolved. Great product and team.
Great product and customer service
I have been using the product for many years now and has this in multiple places. It works well. The customer service support is excellent.
App no longer being updated
Help! The last app update was over 1 year ago. This creates a real problem. The only way to manage the routers is via the app, but now the app times out and is unable to consistently sync settings between app and routers.
Stop.signing.me.out
I think they went overboard with security. Every week I need to sign in again. Also, fetching the data is slooow. Great concept for the router though
Extremely Difficult To Connect
Used to be a good router for parental control but now the app is always difficult to connect to the router. It keeps turning and turning with messages indicating it’s fetching the router data. Even it’s connected, it’s hard to suspend devices or resume the connection
Awful app - Every action times out
I switched to Gryphon from Eero for a single feature. Unfortunately the Gryphon app is absolute garbage. Literally every action times out and you have to restart the app and try again. And again and again. For every single action. Adding a schedule? Time out. Trying to manage a URL? Time out. Try to suspend? Time out.
I canceled my premium subscription. I regret buying the Gryphon routers. I’m likely to go back to using Eero.
I canceled my premium subscription. I regret buying the Gryphon routers. I’m likely to go back to using Eero.
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Used to be…
Used to be a great app, that would help you navigate how much time the kids spend on the Internet. I am wondering if there are too many people on the platform now.
I love how you can easily set up individual profiles for people and limit the time that they’re on the Internet in the settings and add reward time if necessary. All of these features are amazing.
Unfortunately, the last couple of months every time I make a change, it doesn’t show in the app, but before I know it, the change went through and my kids had more time than I thought. I am a fan of limiting how much time my kids are on the internet.
Also, for whatever reason at least once a week when I go to sign into the app, I am logged out and have to go through a two-step process to get logged back in.
My fear is when I call customer service. They’re gonna want me to reset the whole Internet and re-add all the devices, which is a pain in the side.
I will begin to look for other options.
I love how you can easily set up individual profiles for people and limit the time that they’re on the Internet in the settings and add reward time if necessary. All of these features are amazing.
Unfortunately, the last couple of months every time I make a change, it doesn’t show in the app, but before I know it, the change went through and my kids had more time than I thought. I am a fan of limiting how much time my kids are on the internet.
Also, for whatever reason at least once a week when I go to sign into the app, I am logged out and have to go through a two-step process to get logged back in.
My fear is when I call customer service. They’re gonna want me to reset the whole Internet and re-add all the devices, which is a pain in the side.
I will begin to look for other options.
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Initial Use is Disappointing
I bought this hoping to monitor web browsing on my network, as it promised. The app is not intuitive and rarely works. Requests time out more than they work. The interface is confusing and they push network attack defense more than regular parental controls. iTunes and my bank app are blocked with no way for me to unblock them, for example.
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What happened???
We used to LOVE gryphon! Something happened recently. It's now a pain!
Glitchy and stopped working
Worked well first 3 months and has since been glitchy since. Half the time it’s not working, the other half can’t save settings or gets timed out when trying to make changes. So frustrating. And its also not exactly user friendly to setup
Love it but buggy
I love the Gryphon router but the app is buggy. It is still worth it though!
Sometimes I have to try more than once to do something simple like add bonus time to a user. Today, my premium subscription expired. I cannot get it to renew. Gryphon is making it impossible for me to pay them! 😂
Sometimes I have to try more than once to do something simple like add bonus time to a user. Today, my premium subscription expired. I cannot get it to renew. Gryphon is making it impossible for me to pay them! 😂
Can’t set ages
The app is broken so you can’t select ages except middle school. And it says it will send a request for secondary admin account but nothing shows up in email or in the primary app. Very buggy.
