Love
Guardian is wonderful
Passwords
Every time I login, there is an issue with the password.
My password authenticator will give me a new password to use and then when I go to sign back in, it doesn’t switch over to my password authenticator to automatically submit it. So I must copy it quick to put it on the sign in.
Please make it easier to sign in so we don’t have to make a new password every time. It would be nice if our password memory bank can be used on sign in. Thank you.
My password authenticator will give me a new password to use and then when I go to sign back in, it doesn’t switch over to my password authenticator to automatically submit it. So I must copy it quick to put it on the sign in.
Please make it easier to sign in so we don’t have to make a new password every time. It would be nice if our password memory bank can be used on sign in. Thank you.
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Many problems
Many problems with the all not loading, showing my information or really loading anything.
Edit: the app now at least loads. However it shows that there is a notification via a badge notification, but when I open the app there is no notification for me.
Edit: the app now at least loads. However it shows that there is a notification via a badge notification, but when I open the app there is no notification for me.
Should have been tested before launch
I am embarrassed for the Guardian employees that the company is pushing this app that does not work
Apps some trash
It never works. I put in my info, then it asks to send me a verification code. After I punch it in, app closes. It has never worked. I’ve deleted it and started over so many times. So better Guardian!!
Can’t even get in
The app either freezes at the login page or crashes when when you enter the two-factor authentication code. Weird because the website works fine.
New App Does not work
I keep getting emails to download the new app. I have downloaded and deleted the app at least a dozen times the past month and every time I login it still will not show any of my policies. I have given up on the app at this point.
New version is still riddled with bugs
Trying to use the new version after the debacle of its initial release (when nobody could login) I still get all kinds of problems.
First login, I try to access documents and it crashes.
Second login, and I get to document a bit then when pulling up my contract get
Server Error
We are having trouble completing your request. Please try again.
{"code":500,"message":" Internal
Server Error: Value cannot be null.
(Parameter 'buffer') "}
Does anybody actually test before you release this stuff?
<edit> yet another new issue. I get the notification on the app that there is something needing attention (the 1 in a red circle) but when I open the app there is nothing showing an update and no way to clear the reminder.
First login, I try to access documents and it crashes.
Second login, and I get to document a bit then when pulling up my contract get
Server Error
We are having trouble completing your request. Please try again.
{"code":500,"message":" Internal
Server Error: Value cannot be null.
(Parameter 'buffer') "}
Does anybody actually test before you release this stuff?
<edit> yet another new issue. I get the notification on the app that there is something needing attention (the 1 in a red circle) but when I open the app there is nothing showing an update and no way to clear the reminder.
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Not working
Not working for me. Is this an update to the existing app or a new app? Why not just provide the link if its a nnew app
Blank App
The app opens blank and won’t let me sign out. Can’t get any help on this
Guardián
Fairly painless as these things go
log in page doesn’t work
says my user id or password is incorrect when i log in online just fine
App
Creating an account in the app is difficult. Keying in identity and password is covered by pop up keyboards
Unable to Login
I’ve attempting to login to the app since obtaining this insurance and whether I attempt to register or login the app says the same thing. Try again later there has been an error. Both my wife and I have attempted everything we can think of to gain access so we can use our insurance we are paying for or at least review our insurance information for the last 3 months without success. We have tried everything we can think of and even attempted to contact support options which has been a circle of being passed from one option to the next without any resolution ever identified. Which has left me doing the one thing I haven’t tried yet: leaving a review relaying the issues we are experiencing in hope we can finally get a solution to this issue.
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Never works
App never works. It logs you in but then you’re staring at Good morning and a blank set of ovals waiting for information to load but never does.
Many problems
Many problems with the all not loading, showing my information or really loading anything.
Confusing and poorly designed
So many issues. Two factor authentication fails, lots of options with some that require secondary auth. They tried to combine everything in to one app and made a mess in the process. Not sure how this can be so highly rated but maybe it works in select cases. Makes me wish for earlier versions…
Impossible to login
This app is having some serious problems. Whereas it is possible to log on to Guardian’s website with no problems at all, the app bounces back an error message that, humorously, says “Unknown error. That was unexpected. Please contact support.” I have done so and they can provide no information whatsoever other than admitting that people are “having troubles.” It’s unacceptable for a large company to issue an app that doesn’t work.
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Doesn’t work
Just downloaded this replacement app as encouraged by Guardian.
Does not allow me to enter my credentials. Immediately moves past log in / create screen and profile icons on top/right doesn’t do anything.
Fix it!
Does not allow me to enter my credentials. Immediately moves past log in / create screen and profile icons on top/right doesn’t do anything.
Fix it!
Continuous App Issues
Can we please get an app that works?! Log in issues, then after finally logging in, all I continue to see is, “ we’re having trouble right now. Please try again later.” Doctors are not up to date. Headache
