New app
New but Good
register for direct deposit
i’m giving you a two star because on this app there is no way to add a automatic deposit for the checks. I have to use a computer. You need to update your system so people can use their phones to do this
App is useless
Login and MFA works great but content of app is blank. App is useless.
Benefits
App is easy to setup and the user interface is easy to navigate. Very happy with it.
Why can’t I search for a dentist?
Most people aren’t going to the dentist for the first time. I have to search for my town and scroll to find if my dentist is in network instead of being able to just search the name. What a waste of time.
Want the old app back
The prior app was much better.. this new one they made us switch over to isn’t helpful at all. My accounts don’t show up on the main page, how am I supposed to monitor the balance then?
Horrible experience
Bad coverage
Poor MFA instructions for mobile
I couldn’t set up MFA on my phone. The first option was for Google Authenticator but when you can’t scan the QR code that is on your phone, with the same phone, you’re asked for an Okta Key? Make up your mind.
Love
Guardian is wonderful
Passwords
Every time I login, there is an issue with the password.
My password authenticator will give me a new password to use and then when I go to sign back in, it doesn’t switch over to my password authenticator to automatically submit it. So I must copy it quick to put it on the sign in.
Please make it easier to sign in so we don’t have to make a new password every time. It would be nice if our password memory bank can be used on sign in. Thank you.
My password authenticator will give me a new password to use and then when I go to sign back in, it doesn’t switch over to my password authenticator to automatically submit it. So I must copy it quick to put it on the sign in.
Please make it easier to sign in so we don’t have to make a new password every time. It would be nice if our password memory bank can be used on sign in. Thank you.
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Many problems
Many problems with the all not loading, showing my information or really loading anything.
Edit: the app now at least loads. However it shows that there is a notification via a badge notification, but when I open the app there is no notification for me.
Edit: the app now at least loads. However it shows that there is a notification via a badge notification, but when I open the app there is no notification for me.
Should have been tested before launch
I am embarrassed for the Guardian employees that the company is pushing this app that does not work
Apps some trash
It never works. I put in my info, then it asks to send me a verification code. After I punch it in, app closes. It has never worked. I’ve deleted it and started over so many times. So better Guardian!!
Can’t even get in
The app either freezes at the login page or crashes when when you enter the two-factor authentication code. Weird because the website works fine.
New App Does not work
I keep getting emails to download the new app. I have downloaded and deleted the app at least a dozen times the past month and every time I login it still will not show any of my policies. I have given up on the app at this point.
New version is still riddled with bugs
Trying to use the new version after the debacle of its initial release (when nobody could login) I still get all kinds of problems.
First login, I try to access documents and it crashes.
Second login, and I get to document a bit then when pulling up my contract get
Server Error
We are having trouble completing your request. Please try again.
{"code":500,"message":" Internal
Server Error: Value cannot be null.
(Parameter 'buffer') "}
Does anybody actually test before you release this stuff?
<edit> yet another new issue. I get the notification on the app that there is something needing attention (the 1 in a red circle) but when I open the app there is nothing showing an update and no way to clear the reminder.
First login, I try to access documents and it crashes.
Second login, and I get to document a bit then when pulling up my contract get
Server Error
We are having trouble completing your request. Please try again.
{"code":500,"message":" Internal
Server Error: Value cannot be null.
(Parameter 'buffer') "}
Does anybody actually test before you release this stuff?
<edit> yet another new issue. I get the notification on the app that there is something needing attention (the 1 in a red circle) but when I open the app there is nothing showing an update and no way to clear the reminder.
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Not working
Not working for me. Is this an update to the existing app or a new app? Why not just provide the link if its a nnew app
Blank App
The app opens blank and won’t let me sign out. Can’t get any help on this
Guardián
Fairly painless as these things go
log in page doesn’t work
says my user id or password is incorrect when i log in online just fine
