Unable to see information
I am unable to see any information inside the app. It displays the layout but there are no words.
Unable to switch from old to new account!
I have a new account and it cannot switch me from my old employer account! It does not recognize my account number or policy number. I am able to sign in to the website so I am providing the correct info. This needs to be updated so that it is a seamless transition!
App Barely works
This App does not work when you try to get an estimate. You cant search for your dentist even if they’re in network. I see expense but does not see any claims. There’s no Chat for support. This App barely does anything other than show you your member info and benefits.
GuardianDisappoints
App is one step above useless. Limited info. Chat function doesn’t work. And to top it off…I called Guardian CS….apparently they don’t have the time and desire to help a long time (30+ years) customer with a Guardian Whole Life Product….their own product. Bad feeling that I made a mistake back then.
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Quit asking for a review every time I log on.
Quit asking for a review
Easy to use!!
Easy navigation and fantastic service
Need to fix personal info section
State and country needed to be re-added several times.
Install
Even though latest version is installed, it’s always giving message to reinstall.
When will Guardian fix this?
When will Guardian fix this?
Logging in
Every time I try to log on , I put in the code and it kicks me off as soon as last digit is entered
Notifications
No way to delete notifications
Log in
Cannot ever get logged in
Worst dental app I have ever used
Firstly just got the right credentials took a ton of effort. I remember I called at 3 times just to get the correct login info.
Secondly, the app crushes every time I entered otp, install and download many time still have this issue.
Thirdly, the app won’t remember my fav doc I saved on my pc account. I mean how can that happen??
Been thinking just to quit your plan just because of how hard it is to use your app.
Secondly, the app crushes every time I entered otp, install and download many time still have this issue.
Thirdly, the app won’t remember my fav doc I saved on my pc account. I mean how can that happen??
Been thinking just to quit your plan just because of how hard it is to use your app.
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Write a review
Quit asking for a review
Functions don’t work
Trying to use the chat feature and nothing ever comes up after making you login multiple times. App is confusing and unclear on where to submit claims at. It was so much easier with Optum.
Review
I am a satisfied customer
Not working on my iPad
Not working on my iPad for some reason
Information Disappears
Well, the app is here to be convenient. My information seems to disappear regularly. I am finding that when I try to look up my information like insurance cards or even information for co-pays. I can’t seem to find it when I need it and it happens randomly as well, I am not sure what it has to do with, but it sure doesn’t help when I need to get my kids glasses
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Inoperable
The app and website are made specifically to work for certain policies, not all, you’ll get more help by calling their number, this company purposely hold back information
Nothing shows up
I have dental and vision through Guardian. Nothing else. When I open the app I can see blurry areas where info should be, but nothing else. I can click on some tabs. Most of them show nothing. The app is essentially useless for me.
App not loading properly.
I have downloaded the all twice. It shows the categories to click but it’s all blank or blurred out.
