Pathetic customer support
I am extremely disappointed with the customer support provided by your app. For a company dealing with investments and people’s hard-earned money, this level of support is unacceptable.
There is no proper call support, and customers are forced to rely only on chat support where responses are very delayed and feel robotic rather than genuinely helpful. Instead of resolving issues professionally, the support team often argues instead of providing solutions.
Trust is the most important thing in any investment platform, but this experience has completely broken my confidence in your company. Because of this poor service and lack of accountability, I have decided to stop using the app and will not make any future transactions on this platform.
There is no proper call support, and customers are forced to rely only on chat support where responses are very delayed and feel robotic rather than genuinely helpful. Instead of resolving issues professionally, the support team often argues instead of providing solutions.
Trust is the most important thing in any investment platform, but this experience has completely broken my confidence in your company. Because of this poor service and lack of accountability, I have decided to stop using the app and will not make any future transactions on this platform.
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It’s a great app
I am a very satisfied customer and a user of this application. It solves an important problem of daily savings which is not available in the conventional gold schemes.
My strong suggestion/feedback. Gullak can be more customisable. As of today even if I wanted to invest 1gm of silver daily no matter the gram rate there is no option. I think that is a great opportunity. Increasing the autopay limit for these and let the user buy any amount of grams he or she wants to buy as an SIP.
We have this option limited only to one time purchase. I think in SIP this makes a big difference.
Hope to see this update popping up soon. Always a pleasure to use this application 💰❤️
My strong suggestion/feedback. Gullak can be more customisable. As of today even if I wanted to invest 1gm of silver daily no matter the gram rate there is no option. I think that is a great opportunity. Increasing the autopay limit for these and let the user buy any amount of grams he or she wants to buy as an SIP.
We have this option limited only to one time purchase. I think in SIP this makes a big difference.
Hope to see this update popping up soon. Always a pleasure to use this application 💰❤️
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Smooth experience
Good source to make simple gold investment, easy UI, lease feature is bonus point.
Gold delivery tracking
Unable to see my gold delivery tracking on gullak app. App should have the option to do that since these are large investments and we want to track where our money is
Very poor customer support
Customer support does not respond to emails at all and only call if you escalate the matter to the founders. God help you if your high value transaction is not refunded immediately if no gold has got purchased. They want to use your funds for 3 days.
