DO NOT GIVE THEM A PAYMENT METHOD
PLEASE BE AWARE THEY ARE HOLDING MY FINANCIAL INFORMATION HOSTAGE THERE IS NO WHERE FOR ME TO SEE IT AND TO REMOVE IT FROM THEIR PLATFORM
Update:
They’ll comment to email them but will never respond to the multiple emails you send that email address. I’ve been billed outside of Apple subscriptions it was the first place I checked and it doesn’t exist. BEWARE THEY ARE HOLDING YOUR CARD DETAILS ON FILE. I was forced to cancel my card and file a chargeback as it’s impossible to reach them and again, they’ve billed me outside of Apple subscriptions and outside of their own website.
Read the other reviews the story is the same one on repeat.
Response from developer
We’re sorry to hear about this experience. Please note that for App Store subscriptions, billing, cancellation, and payment methods are managed by Apple through your Apple ID settings, not directly within our app, so your financial information is not stored on our platform. To review or remove your payment method and manage or cancel subscriptions, please check your iPhone Settings > Apple ID > Subscriptions and Payment & Shipping. If you were charged after a trial cancellation or need a refund review, please contact us at support@guruvpn.com with the email linked to your subscription, the purchase date, and any screenshots of the charge so we can investigate promptly. VPN Guru Support Team
no cancellation/refund tab in this app
Simple interface
Response from developer
Hello Delfina, thank you for your wonderful review! We’re delighted that you find VPN Guru’s interface clear and easy to navigate, with quick one-tap connections. Please spread the word about VPN Guru!
Overall experience
Response from developer
Hello Ouida, thank you for your thoughtful feedback and for sharing your positive experience with VPN Guru. We are pleased to hear that you find the app simple, convenient, and easy to use whenever you need a VPN connection. Your note about it being a straightforward option is especially appreciated. Thank you for recommending VPN Guru, and if you enjoy using the app, we would be grateful if you could help spread the word.
Fast connection
Response from developer
Hello Jamar, thank you for your 5-star review! We’re delighted that VPN Guru connects quickly and provides smooth, fast performance for your everyday browsing. Please spread the word about VPN Guru!
Easy to use
Response from developer
Hello Wilbert, thank you for your excellent review! We’re delighted that you find VPN Guru easy to use, with quick connections and a clean, straightforward interface. Please spread the word about VPN Guru!
Continuing charges to bank card with out the app downloaded
Response from developer
Thank you for sharing this, 866685675. Deleting the app does not automatically cancel an active subscription, so it is possible for renewal attempts to continue unless the subscription is canceled in your Apple ID settings. Please check Settings > Apple ID > Subscriptions to confirm whether VPN Guru is still active and cancel it there if needed. If you believe these charges or payment attempts are incorrect, please contact us at support@guruvpn.com with the details of the charge dates and any relevant screenshots so we can review this further and assist you with the next steps, including refund guidance if applicable. VPN Guru Support Team
Scam
Response from developer
We’re sorry to hear about your experience. If the app is not working and you are still being charged after deleting your account, please contact our support team directly at support@guruvpn.com so we can urgently review your subscription and assist with the billing issue. If you have already sent messages, please resend them with the email linked to your purchase, the charge details, and any relevant screenshots so we can investigate why your request was missed. We would also appreciate any specific details about what did not work in the app, as this will help us look into the problem more effectively. VPN Guru Support Team
Scammers
Response from developer
We’re sorry to read about your experience and understand how frustrating this situation must be. Charges for iOS subscriptions are processed by Apple, but we take your concerns about the sign-up flow, account deletion confirmation, and refund handling very seriously. Please contact our support team at support@guruvpn.com with your account details, the deletion confirmation dated 15/07, the charge information from 22/7, and your previous refund correspondence so we can review the case carefully and provide further assistance. We also appreciate any additional details you can share about the misleading pop-up you mentioned, as this feedback helps us investigate and improve. VPN Guru Support Team
helpful
So good
Nice app
Charged me even after I canceled !
Response from developer
We understand how frustrating this must be, especially after canceling promptly and then waiting 6 days without a resolution. Please contact us again at support@guruvpn.com with the subject line “Refund Request – Charged After Cancellation” and include the date you canceled, the date you were charged, your subscription screenshot from Apple, and any previous email correspondence so we can review your case more quickly. We also welcome any additional details about the issue you faced with the cancellation instructions, as that will help us investigate what went wrong. VPN Guru Support Team
Not easy to cancel
Response from developer
Thank you for your feedback. If the subscription does not appear in your Apple account, it may have been activated through a different Apple ID or another payment method. Please also check under iPhone Settings > [your name] > Subscriptions. If you do not see it there and the cancellation steps in the app are unclear, please contact us at support@guruvpn.com with more details so we can help you identify the subscription source and guide you through the correct cancellation process. VPN Guru Support Team
The best app
helpful
Amazing
Strict Policy
Response from developer
Hello, thank you for your thoughtful review. We are pleased to hear that our strict no-logs policy gave you the confidence you were looking for. Protecting your privacy means not only helping secure your traffic on public networks, but also respecting your trust in how your data is handled. Your feedback means a great deal to us, and if VPN Guru has been a good fit for you, we would truly appreciate you spreading the word.
bad
Response from developer
Hi, we’re sorry to hear you had this experience. We take concerns about subscription transparency seriously, and the unsubscribe option is not intended to be hidden. On iPhone, subscriptions can be managed directly in your Apple ID settings: Settings > [your name] > Subscriptions. If you had trouble finding it or noticed anything confusing in the app, please send us the details at support@guruvpn.com so we can investigate and improve the experience. If you have not yet tried the trial option, we also invite you to try the free trial first. VPN Guru Support Team
