Nul
Scammers
Response from developer
We take this concern very seriously. VPN Guru does not engage in scams, and we would like to understand exactly what happened so we can investigate and help. Please send us more details about the issue you experienced, including any charge, subscription, or app behavior that led to this impression, at support@guruvpn.com. VPN Guru Support Team
Cancel subscription
Scamers
Response from developer
Muhammad, we’re sorry to hear about this experience. The subscription cancellation option is managed by Apple, so it may not appear inside the app. Please check on your iPhone in Settings > [your name] > Subscriptions > VPN Guru and cancel it there. If you do not see the option or believe something is wrong, please send us more details and, if possible, a screenshot to support@guruvpn.com so we can investigate and help you directly. VPN Guru Support Team
Pésimo
Me estafaron
Subscription charged but not activated
I have already tried everything I could to fix the issue, including reinstalling the app, logging out and back in, and restarting my device, but nothing worked.
I also contacted support 3 days ago and I still have not received any response or solution.
Please either activate my subscription or refund the amount that was charged as soon as possible, since I did not receive the service I paid for.
Response from developer
Eaad, thank you for describing the issue so clearly. We understand how frustrating it is to be charged while your subscription remains inactive, especially after you already tried reinstalling the app, signing out and back in, restarting your device, and contacting support. Please contact us again at support@guruvpn.com and include your subscription receipt from Apple, the email linked to your account, your device/iOS version, and a screenshot showing that the premium access is not activated so we can investigate this urgently. If the subscription was not properly applied, our team will help review the activation issue, and if you are requesting a refund, please also mention that in your email so we can guide you with the next steps as quickly as possible. VPN Guru Support Team
Travel
SCAM
Response from developer
We’re very sorry to hear about this experience. Unauthorized charges and not receiving a reply after multiple emails are understandably very concerning. Please contact us again at support@guruvpn.com with the email address connected to the charge, the charge date/amount, and a screenshot of the transaction so we can investigate this urgently, help identify the subscription, and assist with your unsubscribe/data deletion request. If the subscription was made through Apple, please also check your Apple ID subscriptions to make sure it is canceled on your device. We would also appreciate any additional details about the emails you sent so we can review what happened and improve our support response. VPN Guru Support Team
Scammers
Response from developer
We’re sorry to hear about your experience. Downloading the app alone should not result in a charge; in many cases, the payment is related to an App Store subscription or a trial conversion linked to the Apple ID. Please contact us at support@guruvpn.com with your purchase details or a screenshot from your Apple purchase history so we can review the case and help you with the refund steps. You can also check iPhone Settings > [your name] > Subscriptions to see whether any plan was activated. If you are open to trying the service again, we also offer a free trial so you can test it before subscribing. Please send us any additional details about what happened. VPN Guru Support Team
Keine Möglichkeit zu kündigen
Response from developer
Es tut uns leid, dass Sie Schwierigkeiten bei der Kündigung Ihres Abonnements haben. Bei iOS werden Abonnements direkt über Apple verwaltet: Öffnen Sie bitte Einstellungen > [Ihr Name] > Abonnements > VPN Guru und wählen Sie dort „Abo kündigen“. Alternativ können Sie im App Store oben rechts auf Ihr Profil > Abonnements gehen. Wenn die Option nicht angezeigt wird oder weiterhin ein Problem besteht, schreiben Sie uns bitte direkt an support@guruvpn.com und senden Sie uns möglichst genaue Details, z. B. ob die Kündigungsoption fehlt oder eine Fehlermeldung erscheint, damit wir Ihnen schneller weiterhelfen können. VPN Guru Support Team
Fraud
action
Response from developer
We understand how serious this is. If your subscription was canceled, it should not renew again. Please first check your Apple ID subscription settings to confirm that VPN Guru shows as canceled and that there is no active subscription under another Apple account. If you were charged again, please send the charge date, amount, and a screenshot of your subscription status to support@guruvpn.com so we can review the case with you as quickly as possible. You may also contact Apple Support directly, as App Store subscription billing is processed by Apple. VPN Guru Support Team
Unseriös
Response from developer
Es tut uns leid zu hören, dass Ihnen trotz Kündigung weiterhin Kosten berechnet wurden. Auf iOS werden Abonnements in der Regel über Ihre Apple-ID verwaltet. Bitte prüfen Sie daher unter Einstellungen > [Ihr Name] > Abonnements, ob die Kündigung dort als bestätigt angezeigt wird. Wenn dennoch weiter abgebucht wurde, senden Sie uns bitte die Details, das Kündigungsdatum und nach Möglichkeit einen Screenshot der Belastung an support@guruvpn.com, damit wir den Fall umgehend prüfen können. Ihr Feedback ist uns wichtig, und wir möchten die Angelegenheit transparent klären. VPN Guru Support Team
Never signed up no clue how to cancel
Fraud
Response from developer
Kareem, we’re sorry to hear about your experience. If you canceled your subscription but are still being charged, please contact us at support@guruvpn.com so we can review the details with you as quickly as possible. Since App Store subscriptions and billing are managed directly by Apple, we also recommend checking your active subscriptions in your Apple ID settings to confirm the cancellation status and renewal date. If you were charged incorrectly and would like a refund, please contact our support team at support@guruvpn.com with any relevant details, and we will help guide you through the next steps. VPN Guru Support Team
