Timing is so bad
Order online, line up with a bunch of over eager uber drivers. No comms from the GYG team. App basically says it’s ready when it estimates it should be ready, which bares no relationship to reality. I’ve lined up for 15’minutes after it says ready. I don’t get the point of ordering ahead, when I rock up and it’s not even close to ready. Even my local takeaway gets this done better.
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Do not update the app
Last ordered in November 2025. Next time I went to order the app was updated, my account logged out and couldn’t log in.
All help pages say to login with email and password which is no longer possible.
Help pages also suggest to reset your password from the login page, also not possible.
Logged a support ticket as per the help pages suggestions. Nothing from GYG other than we’re looking into it.
Previously ordered once per week but will not be back until you get your $hit sorted!
All help pages say to login with email and password which is no longer possible.
Help pages also suggest to reset your password from the login page, also not possible.
Logged a support ticket as per the help pages suggestions. Nothing from GYG other than we’re looking into it.
Previously ordered once per week but will not be back until you get your $hit sorted!
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Buggy
After ordering, the pop down notification doesn’t leave
Reasonable app
The app features work reasonably well. It is sometimes difficult to find items. Customisation is easy. There is no order to table feature for dine in.
DO NOT use the app for delivery.
The delivery from the app is through UBER.
The Uber deliverer delivered the breakfast order and spilt the coffee all over my food ruining it.
I attempted to get a refund through Guzman and they said it's Ubers problem and then I attempted to get a refund through Uber and they refused.
Their customer service is an absolute joke.
Do not use.
The Uber deliverer delivered the breakfast order and spilt the coffee all over my food ruining it.
I attempted to get a refund through Guzman and they said it's Ubers problem and then I attempted to get a refund through Uber and they refused.
Their customer service is an absolute joke.
Do not use.
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