Does not work on iPhone 17
Used for years with no issue, changed iPhone to 17 pro max iOS 26.2 and has stopped working. Try to log into a panel and app crashes
Now charging for push notifications!
Honeywell now wants to charge for push notification that we’re free. This now allows my installation company to access my alarm and charge me over the odds.
4.3.0 Update has broken the app!
Since update panels constantly disconnect within a few seconds! Roll back or fix his ASAP!
Works but could be great
The biggest missing feature is the ability to choose the type of push notifications. I only want to know about faults or alarms and not set/ unset actions. It becomes unusable with constant notifications that are routine. Doesn’t work on iPhone 16
Face ID ?
I love this app but the new inclusion of Face ID doesn’t do anything!
Thank you for updating
Great to see an update. However small, use this every day and works well and never have any issues. Please continue to maintain and keep updated
Works but could be great
The biggest missing feature is the ability to choose the type of push notifications. I only want to know about faults or alarms and not set/ unset actions. It becomes unusable with constant notifications that are routine.
Pretty basic
It’s like the app hasn’t updated for plenty of years! Every time I launch the app I get a blank profile.
Please update and get with cloud rather then port forwarding (so outdated)
Please update and get with cloud rather then port forwarding (so outdated)
Good and bad!
Push notifications work fine but remote connectivity is poor. The app constantly drops connection even when connected on local network but I can connect fine via laptop with Frontshell.
App needs a major update to get it working properly!
App needs a major update to get it working properly!
Won’t connect to the panel via App
My app has recently stopped connecting to the panel via the app, I use this on 2 sites, worked fine until a few months ago, both sites not connecting, both panels have been powered down and restarted no difference, am still receiving the notifications tho.
Spoke to Tecnical no help whatsoever. Engineer has given up.
Guys any ideas?
Great when it works but very nightmare when it does not.
Would have expected a more robust system from Honeywell.
Spoke to Tecnical no help whatsoever. Engineer has given up.
Guys any ideas?
Great when it works but very nightmare when it does not.
Would have expected a more robust system from Honeywell.
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Push notifications - the latest!
Jan 14 2021
Can no longer access keypad via App. Screen above app keyboard just blank. Running iOS 14.3. My installer has contacted Honeywell who’ve advised they are not aware of a problem. Is anyone else having this issue? If so please report it so Honeywell can give it some attention.
When my Galaxy system was installed earlier this year both my installer and Honeywell's Area Manager told me that push notifications of alarm triggers were coming soon for this app. Disappointingly I'm still waiting.
Update.
Well they're here but I can't find a user guide. Please publish one on the web so we can get the most out of the app. Thank you.
Saturday 27th May
Just tested this and it doesn't work! Very disappointing. The App works in every other way but no push notification received on triggering the alarm. In the absence of clear instructions then I don't really know what to expect. App support page simply directs you to the installers help desk. I thought the app was intended for the end user not just installers. For such a large company, Honeywell seems woefully inadequate.
Friday 9th June
My installer has just visited, excellent as always, and set the account number and IP address in the panel. Push notifications are now fully working and sending through notifications really quickly - just what I'd been waiting for. Brilliant!
23 May 2019
Apparently there is a known issue with push to iOS devices. I’ve been told they are working on a fix and an update will be issued in due course. They could not give me a time estimate.
25th May 2019
Still no push and support link in app returns error 404 page missing! Alarm was triggered today while we were out. Come on Honeywell get this sorted.
28th May 2019
Push notifications have recommenced this morning so it looks as though normal service is resumed. Thank you Honeywell.
Can no longer access keypad via App. Screen above app keyboard just blank. Running iOS 14.3. My installer has contacted Honeywell who’ve advised they are not aware of a problem. Is anyone else having this issue? If so please report it so Honeywell can give it some attention.
When my Galaxy system was installed earlier this year both my installer and Honeywell's Area Manager told me that push notifications of alarm triggers were coming soon for this app. Disappointingly I'm still waiting.
Update.
Well they're here but I can't find a user guide. Please publish one on the web so we can get the most out of the app. Thank you.
Saturday 27th May
Just tested this and it doesn't work! Very disappointing. The App works in every other way but no push notification received on triggering the alarm. In the absence of clear instructions then I don't really know what to expect. App support page simply directs you to the installers help desk. I thought the app was intended for the end user not just installers. For such a large company, Honeywell seems woefully inadequate.
Friday 9th June
My installer has just visited, excellent as always, and set the account number and IP address in the panel. Push notifications are now fully working and sending through notifications really quickly - just what I'd been waiting for. Brilliant!
23 May 2019
Apparently there is a known issue with push to iOS devices. I’ve been told they are working on a fix and an update will be issued in due course. They could not give me a time estimate.
25th May 2019
Still no push and support link in app returns error 404 page missing! Alarm was triggered today while we were out. Come on Honeywell get this sorted.
28th May 2019
Push notifications have recommenced this morning so it looks as though normal service is resumed. Thank you Honeywell.
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Honeywell!!!
This App is in a desperate need of an update / overhaul . After the I.P change issue, it has now stopped receiving notifications. II believe this has happed ever since the new IOS update.
Considering Honeywell more or less set the industry standard, your falling way behind the competition. This app is almost third rate. Please look at what the others are doing and at the very minimum follow suit.
Considering Honeywell more or less set the industry standard, your falling way behind the competition. This app is almost third rate. Please look at what the others are doing and at the very minimum follow suit.
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Great when it works
A few months ago Honeywell changed the IP address of their server....without informing anyone. This caused continuous Com Fail 4 messages that couldn’t be stopped. Logging into the account via the app displayed the updated IP allowing you to update the alarm panel to resolve this but support is woeful with Honeywell tech just blaming the app developer.
Today iOS 14 has broken it. Notifications are sent repeatedly to phones and won’t stop - this is happening to myself and customers. Receiving a text message seems to stop the repeated notifications immediately for some unknown reason
Today iOS 14 has broken it. Notifications are sent repeatedly to phones and won’t stop - this is happening to myself and customers. Receiving a text message seems to stop the repeated notifications immediately for some unknown reason
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Honeywell update has introduced a panel fault and now I cant arm via the app
A few weeks ago the app stopped working and showed an error relating to ARC and requiring a reset.
None of the parameters on my app or panel were changed and looking at the other one star review below this one, it seems like Honeywell have changed something at their end and introduced the fault.
If the IP address has changed please publish the new details or fix the underlying issue.
Tip if you are considering getting a Honeywell Panel and looking at the Galaxy Flex Series I would advise against it and would point you in the direction of the Pyronix Enforcer range of panels, they are much easier to use and programme and are much more reliable. (This is my second flex panel after the first died within the first year).
UPDATE: I have finally managed to resolve the issue and have the new IP address 159.8.126.227
You can get the up address by logging into the Galaxy flex app, clicking push notifications and clicking the manage service, login and click manage panel accounts.
There you should find your user id and ip address
Next you need to login as an engineer and access menu 56, find Ethernet and update the IP address
Exit as engineer and wait for around 10 minutes and the error should clear.
None of the parameters on my app or panel were changed and looking at the other one star review below this one, it seems like Honeywell have changed something at their end and introduced the fault.
If the IP address has changed please publish the new details or fix the underlying issue.
Tip if you are considering getting a Honeywell Panel and looking at the Galaxy Flex Series I would advise against it and would point you in the direction of the Pyronix Enforcer range of panels, they are much easier to use and programme and are much more reliable. (This is my second flex panel after the first died within the first year).
UPDATE: I have finally managed to resolve the issue and have the new IP address 159.8.126.227
You can get the up address by logging into the Galaxy flex app, clicking push notifications and clicking the manage service, login and click manage panel accounts.
There you should find your user id and ip address
Next you need to login as an engineer and access menu 56, find Ethernet and update the IP address
Exit as engineer and wait for around 10 minutes and the error should clear.
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IP address change
@Lid_mid Honeywell changed their own IP address, that’s why the notifications have stopped.
Notifications: what is the new ip address?
2 days ago the notification services stopped, the panel is showing a Com fail ARC error but is still accessible remotely via this app. No idea where to get support as the links are dead. This is a great app for a 'proper' alarm system and its a shame support and development is lacking!
Keypad screen no longer displays
You can set and unset zones but the keypad screen no longer works. No updates in 2 years. It seems Honeywell has forgotten this application exists.
Push notifications suddenly stop
App is good but need a lot more work why haven’t night set button been added like in the app pictures would be really useful also push notifications are great while they work then after about nine notifications they stop. Need more features and be able to tweak the menus and sounds yourself as they can easily be missed otherwise a good step forward hopefully an update will be out soon
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Awesome app
Amazing app.This exceeds my expectations,it’s Honeywell and it actually works ✌️
Be aware this is not for the diy expert.
Be aware this is not for the diy expert.
Decent app but needs Face ID now
As an alarm installer I find the app very useful, although proper network setup is required instead of a straight forward p2p option. After almost 2 years with Face ID on iPhones I think this needs to be enabled for quicker logon
