Glitchy. Slow. Frustrating
This app has been a mess for years. Incredibly frustrating
Waste of money
This app never works. Wish I’d read the reviews.
STILL BEING CHARGED!!
After cancelling my subscription before Christmas 2025 I am still being charged £5.99 …..Why?
Please reply!
Please reply!
Great Content. App Needs Help.
First off I love the content, it is fantastic to have a service providing equestrian streaming content but the app (and website) experience need some work. Please hire a good UX professional to redesign this app! I've been using this app for a day and here are some glaringly obvious UX fixes:
1. There is no search in the app- only the website.
2. When you favorite something your favorites are located under the Login/Signup section- there should be a favorites page that takes me one click from the home page to get to.
3. When you log in the tab at the bottom continues to say ‘Login/Signup’ instead of my name or ‘My Account’. Let the user know they have logged in here or it looks like the login wasn't successful!
4. When I am looking at a page for some content there should be some suggestions of similar content to watch - particularly when it comes to series. The All star Academy’s are all separated (and there is no way to search for them since there is NO SEARCH!) when they should all a pear together on a Series page showing the collection of all seasons or at least show up below each season as suggested content. A ‘you like this you might also like…’
5. The playback controls are lacking. The ability to add closed captions, adjust playback speed, skip ahead 10 seconds should all be standard and would help make this more accessible to all users.
Please listen to your users since this has the potential to be a great app! Please also hire a UX professional who has designed streaming apps before and do some user testing!
1. There is no search in the app- only the website.
2. When you favorite something your favorites are located under the Login/Signup section- there should be a favorites page that takes me one click from the home page to get to.
3. When you log in the tab at the bottom continues to say ‘Login/Signup’ instead of my name or ‘My Account’. Let the user know they have logged in here or it looks like the login wasn't successful!
4. When I am looking at a page for some content there should be some suggestions of similar content to watch - particularly when it comes to series. The All star Academy’s are all separated (and there is no way to search for them since there is NO SEARCH!) when they should all a pear together on a Series page showing the collection of all seasons or at least show up below each season as suggested content. A ‘you like this you might also like…’
5. The playback controls are lacking. The ability to add closed captions, adjust playback speed, skip ahead 10 seconds should all be standard and would help make this more accessible to all users.
Please listen to your users since this has the potential to be a great app! Please also hire a UX professional who has designed streaming apps before and do some user testing!
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Never works
Never loads and very limited content - waste of money! You spend longer trying to get the app to work than actually watching something
Terrible app and frustrating experience 😭
Horse and Country TV is honestly just a waste of time. The app is terrible — it’s nearly impossible to update your password, and even logging in is a nightmare. Instead of enjoying the content, you spend all your time wrestling with basic account issues that should be simple to fix. Very disappointing for an app that should cater to horse lovers and country sports fans. Save yourself the headache — it’s simply not worth it!
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Disappointing
I bought a one-off subscription to Bramham Horse Trials, but I wasn’t particularly impressed with the coverage. There were a few falls, run-outs and refusals, but quite a lot of these were missing (even though there were cameras at the relevant jumps). I can understand not showing if there were injuries, but as far as I’m aware all horses and riders are OK, so I don’t see why they weren’t shown. Watching mistakes can be educational for those wanting to learn and improve their riding. I also had no end of problems loading the content (this happened when I subscribed a couple of years ago, so sad to see it hasn’t improved). Overall, rather disappointing.
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Don’t BUY
You pay the money it never works. You can never get what you want when they say it’s live.
Basically a Scam AVOID
Their subscription setup is as good as a scam. Locking you into subscriptions for long periods with no way out when it was never your intention to subscribe. Don’t do it! The chromecast barely works. If you close the app on your phone it stops playing so there’s no point to cast it to another screen. You can’t navigate through a Video as it will crash and not load. If something is popular love sit. Even bother the servers can’t cope. They lock you in to yearly subscriptions hidden in free trial wording. You can’t cancel. You can’t get support. You can’t get refunds. They have no care for people or customer service. They also claim you signed up for a lock in contract but if they raise the price you’re forced to pay it. So they could take your sign up and then inflate the price to $10000 and say it can’t be cancelled. My price has gone up twice
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Great app
Easy to navigate and having the live events on the homepage is very helpful
H&c
It doesn’t work
No access to relevant events in US.
Randomly mandates that you must purchase a year subscription that you can get out of even though they barely have any events available to watch in the US. What is available is difficult to be casted to any TV unless you’re content to just watch it on your phone. At least we got to watch the AECs but no access to Kentucky 5 star or any other 5 star events.
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H&C
I want to cancel this app
Poor live stream
Last few to jump at lumihlen and it won’t work ! Frustration
Unusable
I can’t say anything good about this app, on several occasions I have had messages come up saying I’m not a subscriber despite the fact I’m being billed as such, when I email to complain they just tell me I am a member.. but no resolution. When I am able to access it, it’s near impossible to navigate and searches don’t even show what I’m looking for. Original content is also naff and dated with poor production quality
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Poor service.
Poor customer service, app is always lagging and I’m locked into a year contract. Do not recommend.
Low to average app
Low level tech
Mrs Johns
I have given 3 stars reasons being is the clunky and impractical layout of the smart phone app. It’s near impossible to find what you want to watch from the menu layout!! H&C can you please resolve this issue
Terrible waste of money
Paid to access the live stream of Adelaide Equestrian Festival and it dropped out completely missing the 4* and 5* finals sj events. So very disappointing.
Adelaide Equestrian Festival
Coverage of Show Jumping NOT working
