Cancelled subscription but still taking my money every month!
I cancelled my subscription end of last year as the app is useless and a waste of money and after looking at my recent bank statements the app has still been taking my money every month!
I logged back in to cancel again but there is no option to cancel the subscription, absolute scammers and thieves!
Now I have to go through a long process to H+C and my bank to stop any more payments and try to get my stolen money back.
I logged back in to cancel again but there is no option to cancel the subscription, absolute scammers and thieves!
Now I have to go through a long process to H+C and my bank to stop any more payments and try to get my stolen money back.
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Glitchy. Slow. Frustrating
This app has been a mess for years. Incredibly frustrating
Waste of money
This app never works. Wish I’d read the reviews.
STILL BEING CHARGED!!
After cancelling my subscription before Christmas 2025 I am still being charged £5.99 …..Why?
Please reply!
Please reply!
Great Content. App Needs Help.
First off I love the content, it is fantastic to have a service providing equestrian streaming content but the app (and website) experience need some work. Please hire a good UX professional to redesign this app! I've been using this app for a day and here are some glaringly obvious UX fixes:
1. There is no search in the app- only the website.
2. When you favorite something your favorites are located under the Login/Signup section- there should be a favorites page that takes me one click from the home page to get to.
3. When you log in the tab at the bottom continues to say ‘Login/Signup’ instead of my name or ‘My Account’. Let the user know they have logged in here or it looks like the login wasn't successful!
4. When I am looking at a page for some content there should be some suggestions of similar content to watch - particularly when it comes to series. The All star Academy’s are all separated (and there is no way to search for them since there is NO SEARCH!) when they should all a pear together on a Series page showing the collection of all seasons or at least show up below each season as suggested content. A ‘you like this you might also like…’
5. The playback controls are lacking. The ability to add closed captions, adjust playback speed, skip ahead 10 seconds should all be standard and would help make this more accessible to all users.
Please listen to your users since this has the potential to be a great app! Please also hire a UX professional who has designed streaming apps before and do some user testing!
1. There is no search in the app- only the website.
2. When you favorite something your favorites are located under the Login/Signup section- there should be a favorites page that takes me one click from the home page to get to.
3. When you log in the tab at the bottom continues to say ‘Login/Signup’ instead of my name or ‘My Account’. Let the user know they have logged in here or it looks like the login wasn't successful!
4. When I am looking at a page for some content there should be some suggestions of similar content to watch - particularly when it comes to series. The All star Academy’s are all separated (and there is no way to search for them since there is NO SEARCH!) when they should all a pear together on a Series page showing the collection of all seasons or at least show up below each season as suggested content. A ‘you like this you might also like…’
5. The playback controls are lacking. The ability to add closed captions, adjust playback speed, skip ahead 10 seconds should all be standard and would help make this more accessible to all users.
Please listen to your users since this has the potential to be a great app! Please also hire a UX professional who has designed streaming apps before and do some user testing!
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