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Halo BCA

Halo BCA

Halo BCA

16 ratings
64 reviews
💰 Finance
Free

Details

Released
July 25, 2021
Updated
October 19, 2026

Developer

PT. Bank Central Asia Tbk
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About

This app offers convenient access to banking services, including free customer support via VoIP or chat. Users can manage their accounts, update personal information, track report statuses, and unblock ATM PINs. It supports multiple languages and is accessible globally with an internet connection.

✓BCA ID login
✓Free VoIP and Live Chat customer service
✓Global accessibility
✓Multi-language support
✓Latest info and promos
✓Verified contact information
✓Data updates
✓Report status tracking
✓Unblock ATM PIN
✓Customizable OTP delivery
Show original description

What users say about Halo BCA

Reviews of Halo BCA are mostly negative: the Finance app is rated 3.2/5 from 16 App Store ratings. What users like most: helpful for contacting BCA overseas, can call Halo BCA without using pulses. Top complaints: no sound on calls, slow verification email. Summarized from real user reviews.

Positive things

  • 👍Helpful for contacting BCA overseas
  • 👍Can call Halo BCA without using pulses
  • 👍Good service and staff
  • 👍Amazing and very helpful
  • 👍Very helpful, no need to go to the bank

Negative things

  • 😞No sound on calls
  • 😞Slow verification email
  • 😞Lost money, balance not returned
  • 😞Difficult facial verification
  • 😞Cannot log in
  • 😞Inappropriate for elderly users
  • 😞Transaction failed, balance deducted
  • 😞App blocks phone
  • 😞Confusing verification questions
  • 😞ATM delivery issues
  • 😞Halo BCA busy, call fails
  • 😞ATM card insertion failed, pulsa deducted
  • 😞Login requires paid SMS, fails
  • 😞Call quality poor, cuts off
  • 😞Selfie verification fails
  • 😞Failed login, pulsa deducted
  • 😞Transfer failed, balance deducted
  • 😞Cannot reset password, long hold music
  • 😞Phone calls redirected, no answer
  • 😞Live chat ended abruptly
  • 😞QR transactions failed, balance deducted
  • 😞Slow handling of failed transactions
  • 😞No solution for failed QR transactions
  • 😞App unreachable, directs to Twitter/WA
  • 😞CS unresponsive, always busy
  • 😞Difficult to contact CSO
  • 😞Activation fails, wastes pulsa
  • 😞Not helpful
  • 😞Bad customer service, no response
  • 😞Poor service, Qris failed, balance deducted
  • 😞CS hard to contact
  • 😞OTP not received
  • 😞CS rude, speaks fast, long wait
  • 😞Useless, directs to branch office
  • 😞Failed QR transactions, balance not returned
  • 😞No solution, directs to Halo BCA
  • 😞Cannot log in, oops error
  • 😞Long hold times, wasted time
  • 😞Difficult to log in, BCA ID blocked
  • 😞CS unfriendly, causes anger
  • 😞Not helpful
  • 😞Cannot log in, unexpected error
  • 😞Separate app from myBCA adds hassle
  • 😞Difficult to get OTP
  • 😞Unclear service activation follow-up
  • 😞Multiple apps from BCA needed
  • 😞Very bad service
  • 😞Chat ended by CS
  • 😞Useless app, full of bugs
  • 😞Voice quality unclear, needs redial
  • 😞CC debit blocked, no solution
  • 😞CS wants to call back to Indonesia for interlokal
  • 😞No sound on call, call auto-ends
See all reviews

What's New in Halo BCA

2.17.0

October 19, 2026

Thank you for using haloBCA. You can now block m-BCA, KlikBCA Individu, and OneKlik directly through the haloBCA app. If you notice any unrecognized transactions, open the Block Services menu immediately. Log in using your BCA ID, select the service you want to block, then complete the verification process to confirm your request. Update haloBCA now!

More

User reviews

Most RecentHighest RatedLowest Rated

No Sound

No sound, hard to call
IIReviewYours

Email verifikasi lambat banget

Lambat banget tunggu e-mail verifikasi nya. Sekali e-mail nya masuk mau di klik jadi expired pulak. Gimana nih
BUBatam user

Uang saya hilang

Saldo tidak kembali padahal transaksi gagal
YYaya1113114

susah verifikasi

payah banget ga bisa verifikasi wajah, gagal terus sampe kena limit dan harus nunggu besoknya padahal butuhnya sekarang. payaaaaaahhhhhh! saya juga software engineer tapi ga sepayah ini build app! menyusahkan! perbaiki oy!
Llan268

Ga guna

Mau login aja ga bisa
SSampahnya
See 59 more reviews

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User experience

🐞

Reported Bugs

21 issues

No sound on calls

Bug

Verification failed repeatedly

Bug

Balance not returned after failed transaction

Bug

ATM delivery not received

Bug

Call fails or busy

Bug

Pulsa deducted for failed transactions

Bug

Login issues

Bug

Call quality issues (crackling, cutting off)

Bug

Selfie verification fails

Bug

Password reset not working

Bug

Phone calls redirected

Bug

Live chat ended by CS

Bug

QR transactions fail, balance deducted

Bug

OTP not received

Bug

App unreachable

Bug

CS unresponsive

Bug

Activation fails

Bug

Unexpected error on login

Bug

Voice quality unclear

Bug

No sound on call

Bug

Call auto-ends after a few minutes

Bug
✨

Requested Features

3 requests

Integrate with myBCA

Feature

Make it a feature in myBCA

Feature

Improve integration with myBCA

Feature

FAQ

What does the Halo BCA app do?

The Halo BCA app provides a convenient platform for BCA customers to access various banking services. It allows users to log in with their BCA ID, contact customer service for free via VoIP calls or live chat, and manage their accounts. The app also facilitates data updates, report status tracking, and ATM PIN unblocking.

What are the key features of Halo BCA?

Key features include easy login with BCA ID, free customer service access through VoIP or live chat, global accessibility, multi-language support (Indonesian, English, Mandarin), and access to the latest information and promotions. Users can also update their data, track report statuses, unblock ATM PINs, and customize OTP delivery.

Is Halo BCA free to use?

Yes, the Halo BCA app is free to download and use. There are no charges for accessing customer service via VoIP calls or live chat, and the app itself does not require any payment to utilize its features. It is a free service offered by BCA to its customers.

Can I use Halo BCA outside of Indonesia?

Yes, the Halo BCA app is accessible anywhere in the world as long as your phone is connected to the internet. This allows users to manage their banking needs and access customer support even when they are abroad.

How can I update my personal data using Halo BCA?

You can easily update your personal information through the 'Akun Saya' section within the Halo BCA app. This feature allows you to keep your details current without needing to visit a physical branch.