Amateurish
Many things are annoying. Can’t interact with password managers. Alerts don’t give enough relavent text to determine what transaction was, requiring you to go app. Logging onto app is inconsistent in that it doesn’t always work. Already mentioned that it doesn’t interact with password managers. Biometrics do not work in any reasonable manner. Small community bank so my guess is enabling technology is not a priority, understandable, but it shows in what essentially is a bush league app. Don’t choose this bank based on the ease of using your phone. (No doubt HCSB is a fine bank for the community). Me personally, phone banking is a priority so I will be switching my HCSB account to another bank.
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Unreliable
When it works, it’s great! However, half of the time it won’t even let you log in. It’s really inconvenient when you need to move money or check balances. The Face ID login almost never works, either.
The worst banking app in the App Store
Unreliable. Poor user interface. Severely outdated compared to other banking apps.
Zelle does not work
The only reason I’m giving it to stars is because the Zelle does not work. They advertise they have Zelle on their app, but every time you go to try to use it, it says an error has occurred.
Not reliable
The reality is that this app is not reliable. I have tried on several instances to check my balance and I cannot even do that. The website isn’t letting me sign in or even reset my password, and the app is not working either. On top of all of this I have recently received a notification on my phone saying that my passwords appeared in a data breach. Stating the bank was affected. No way to identify if the account was stolen or if there is genuinely an issue with the app at this time. The security is just outdated. No updates on any potential services, outages, or downtime. The app is ancient, no mobile check deposit feature as in other newer bank apps. Its a very basic app when it works and it takes forever to sign in and it has forced me to change my password like 10 times in just over a year. Suggested to call service but they are not open. (The only one that closes as early as 4pm and many others are 5pm or have 24/7 customer technical service)
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