Needs work
Response from developer
Thank you for your feedback! We are actively working on a new app experience, and you will be able to access the app as soon as we release it to app stores. Stay tuned!
Still Can’t Log In
Response from developer
Thank you for your feedback! We are actively working on a new app experience, and you will be able to access the app as soon as we release it to app stores. Stay tuned!
Garbage app
Response from developer
Thank you for your review. We apologize for the inconvenience caused by the updates. We're listening to our clients' feedback and continuously working to improve and resolve issues.
STILL the same issue today………..This has not been working in months
Response from developer
Thank you for your review. We apologize for the inconvenience caused by the updates. We're listening to our clients' feedback and continuously working to improve and resolve issues.
Ease of use
Response from developer
Thank you so much for your review! We are glad you are pleased with our latest update.
Update problems
Response from developer
We're sorry that you are experiencing this issue. Please send an email including your name and phone number with a screenshot of the error to AppFeedback@hancockwhitney.com so we can research the issue or contact us at 1-800-448-8812 for immediate assistance.
This has not been working in months
Response from developer
Thank you for review. We apologize for the inconvenience regarding this error. We are continuing to look into this and hope to have it resolved soon.
Extra satisfied
Response from developer
That’s great to hear! Thank you for the positive feedback.
Great Easy App to use
I am a very busy RN and don’t have the time to maneuver though an app that takes several tries just to get to your statements.
Hancock has done a great job with this app, thank you.
Response from developer
Rncine, thank you so much for your positive feedback. We strive to provide the best client experience throughout the entire banking experience. Thank you for sharing your thoughts, it's greatly appreciated.
Ap for IPad
Response from developer
Thank you so much for your feedback, it's our pleasure. Thank you for being a client of Hancock Whitney.
Dep Ck Feature Crashes
I Updated everything. Delete app and install again. After it crashes, must log back in again. I am wiped out but need to dep a check, as I am out of town, and needed this feature to work even though I barely use it. Tried the reg app and tablet app. They are broken on my iPad.
Response from developer
We have released an update to address this issue; please update your app to version 2.0.9. Email us at AppFeedback@hancockwhitney.com if you have any further issues. Thank you for your patience, and we apologize for the inconvenience this caused.
What happened?
Deposit checks
Glitchy update. Beware!
I usually avoid installing updates for a while to let the kinks get ironed out first, but there was no way to say “No” to this one — the old version wouldn’t let you in without updating. The notes say “fixes for iOS 14,” so when it kept freezing up, I upgraded to 14 from 13.7. That changed HOW it was crashing, but did not make it work.
I’ve been running the previous version of this app successfully on my iPad since COVID. I didn’t really want to do online banking, but since I had been successful with my first taste of it when my daughter went away for school three years ago (small rural bank), I figured it was the thing to do. It was great to be able to deposit checks and transfer funds from the safety of my bubble. Really great.
Now I can’t deposit checks without the software crashing. I rebooted, shut down completely and restarted, and reinstalled. I called the help line and went through every diagnostic and setting they could think of. I called again when installing on my iPod touch also didn’t work. (Yes, both of my devices are supposed to be compatible.) The Touch app couldn’t even get past the splash screen to log in. That customer service person basically told me that they’ve been getting a lot of problem calls, and they don’t have any idea when they’ll be fixed.
I hope that this “upgrade” adds security or something else that is worth it, but WHY DON’T THEY ROLL BACK TO THE EARLIER VERSION IF THIS IS SUCH A MESS? I went and checked the app for my daughter’s little rural bank and IT STILL WORKS! It’s not the fault of iOS 14, it’s poor programming from a much bigger bank that serves multiple states. Shame on you, Hancock Whitney. Shame on you.
Landscape View
Great
App
Great app but one flaw
Catch up to national banking please
Convenient and easy to use
Thank You