So I received a coupon last month for $5 off my to go order. Didn’t want to place a big order as I’m medically out of work right now so I just ordered one thing for my mom to pick up. I always balance my credit card receipts so I told her to get a receipt. They gave her hassle about it and said “it goes to your email” (which it didn’t) but managed to get one anyways. I balanced my credit cards this past week and noticed the coupon never went through DESPITE it being on the receipt they handed me. (i.e. I was charged $5 more for my order than I shouldve been.) When I called the store, they gave me their care center. When I called the care center, they gave me attitude because the order was three weeks ago and they can’t “verify if there was a coupon or not”. Listen. First off, these places should not be giving a customer attitude when they’re not the ones getting screwed over. Secondly, I don’t know anyone that balances their credit cards every week, nonetheless 2 weeks. Once a month (or 3 weeks in this case) seems pretty regular to me.
If you use this app, ALWAYS ask for a receipt and ALWAYS make sure it not only matches your order but matches your credit card statement. I’m sure I’m probably not the only one this happened to so don’t let them overcharge you too.
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