Annoyingly glitchy app
The app is frustratingly glitchy. Disconnects to the snoo all the time, buttons don’t work when you press them. The snoo is great, but the app is so annoying. Would prefer a cheaper simpler version of the app that just allowed you to control the snoo and tracks sleep and feeds. Who needs all the other stuff.
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Poorly designed app
The app is not intuitive at all, basically impossible to find settings, and presents useless information above the basic things you need to use. The SNOO however, is a good bassinet.
Exploitative subscription model
To lock the snoo on the lowest intensity setting, they require a 20/mo subscription (after attempting to bait you into an annual subscription when no one uses snoo for a year at a time). This wasn’t the case a few years back. Very disappointed to see they went this route, and would no longer recommend snoo to anyone.
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Unethical business practices
$14.99 a month or $150 a year to fully operate a bassinet that already costs an arm and a leg, and the gall to suggest that I pass that on as an expense to my HSA? You are not a pharmacy or a medical institution. You do not have the right to lock features away behind a paywall and racketeer parents whose children can’t sleep on your vanilla settings. The amount of expletives I wish I could fill this review with wouldn’t be enough to express a new parent’s rage. A blight on you and yours, Yev.
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Most features locked behind monthly subscription
It is unacceptable for a hardware device this expensive to lock basic settings like what sound to play and how fast to wiggle behind a monthly subscription.
Want to put real value add there like access to nursing oncall? Fine. But nerfing basic hardware capabilities is anti consumer.
Want to put real value add there like access to nursing oncall? Fine. But nerfing basic hardware capabilities is anti consumer.
insanely greedy subscription and a privacy nightmare
despite the snoo costing nearly $2,000 the company is now gating device features behind a $150 subscription! absolute corporate greed, avoid this product at all costs.
device requires location services to simply connect to your snoo, which is a blatant violation of apples developer terms of service.
device requires location services to simply connect to your snoo, which is a blatant violation of apples developer terms of service.
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Terrible design flaw and unfair return fees!
The SNOO bassinet is horribly designed when it comes to hygiene. You cannot remove the mesh to wash it, which is completely ridiculous for a baby product. To make matters worse, when you return the bassinet, they will charge you a fee if there are any stains. It is incredibly frustrating—if they didn't design the bassinet in a way that allows it to be properly cleaned, how can they justify charging customers a penalty for it? Because of this flaw, these bassinets are always just dirty. I highly recommend looking for something you can actually wash!
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Annoying premium
This app is good EXCEPT that a bunch of features cannot be used unless you are a premium account. The premium account is not free. As if this bassinet doesn’t cost enough then you have to pay more to view other features. The most annoying part is not being able to view sleep in the log when the SNOO is on unless you are premium acct. And you cannot log sleeping time at the same time as SNOO times. The sleep log with SNOO activated disappears as soon as you turn the rocking off. For me, I would just like to see the amount of time I don’t need to know all the details of soothing and such with SNOO activated.
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Average UI with appalling bait and switch paywall
Was absolutely shocked to find that this super expensive bassinet that worked well for our first kid 3 years ago now has all but the most basic (on / off essentially) functionalities hidden behind a an even more ridiculously expensive paywall. If I could do it again, we never would have bought the snoo to begin with.
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Locking a level requires a paid subscription, how shady
After spending an insane amount on the bassinet, locking a certain level in the snoo should be a standard feature. What a money grab, you should be ashamed of yourself.
Ridiculous fees
Just reconnected our snoo with our second baby and we lose all features we previously had behind paywall
Poor quality for price
At the price they are charging for “premium” features, the app feels low quality. Why does level lock not work when the motion limiter is on? And the preview window that shows the “current” mode often lags and is therefore inaccurate. Sometimes the up and down arrows just don’t work. Why does the “motion start level” actually set a new minimum level for the session? These are issues that should not happen with an expensive subscription to use an already expensive device. My experience with this app while renting a snoo will most likely lead me to chose another kind of smart bassinet for my future children.
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Removed functionality
App no longer logs sleep automatically. The fact that this company REMOVED a feature I used with my first child and locked it behind a paywall for my second child is the worst kind of action a company can take it consumer relations
White noise nastiness
When the snoo sack is not attached you can run white noise independent of the rocking. But when the snoo sack is attached pushing the same white noise button in the app prompts you for an expensive subscription instead of playing white noise. That’s just unnecessary nastiness.
App doesn’t work
Can’t login can’t reset and I have a subscription.
Log functionality is broken
My wife can somewhat see the log on her phone. I cannot.
Thieves
You buy a $1700 item and they still want $20/mo…… capitalism at its finest.
Paywall for basic features
I understand if there was a pay feature for extra aspects, but requiring at least $20 a month for the most basic functions, like just to control the speed, is poor taste. Unfortuantely, despite the universal negative feedback, developers seem happy continuing to collect dollars until the negative reviews from the current and former users brings them to zero users.
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App SUCKS!
Great technology but the app is delayed in communicating with the SNOO. Please fix it! Sometimes it doesn’t work at all. And we all know time is key when there’s a screaming baby
Updated app has a lot of bugs!
I used to love this app, but after the update there are so many bugs that make it much more difficult to track your progress. For instance for the pumping tracker, the bar chart shows ~50oz one day, but when I tap on that bar for details, it says 7oz pumped that day (actual number is closer to 50) Also the dates on the x-axis differ from the date shown when you click into the bar. Furthermore the bar charts don’t make any sense (e.g., a bar with 48oz is significantly taller than one with 53oz) Additionally, it no longer shows annotations for the amount above the bars in the chart making it difficult to track progress at a glance, without tapping into each individual day.
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