Log functionality is broken
My wife can somewhat see the log on her phone. I cannot.
Thieves
You buy a $1700 item and they still want $20/mo…… capitalism at its finest.
Paywall for basic features
I understand if there was a pay feature for extra aspects, but requiring at least $20 a month for the most basic functions, like just to control the speed, is poor taste. Unfortuantely, despite the universal negative feedback, developers seem happy continuing to collect dollars until the negative reviews from the current and former users brings them to zero users.
Show more
App SUCKS!
Great technology but the app is delayed in communicating with the SNOO. Please fix it! Sometimes it doesn’t work at all. And we all know time is key when there’s a screaming baby
Updated app has a lot of bugs!
I used to love this app, but after the update there are so many bugs that make it much more difficult to track your progress. For instance for the pumping tracker, the bar chart shows ~50oz one day, but when I tap on that bar for details, it says 7oz pumped that day (actual number is closer to 50) Also the dates on the x-axis differ from the date shown when you click into the bar. Furthermore the bar charts don’t make any sense (e.g., a bar with 48oz is significantly taller than one with 53oz) Additionally, it no longer shows annotations for the amount above the bars in the chart making it difficult to track progress at a glance, without tapping into each individual day.
Show more
Just another ripoff of a subscription
Two years ago the app was free with full functionality. Now they want $150 for basic features. Not to mention i paid $1000 for this bassinet and now they want to nickel and dime me for even more.
Screw this company I’ll never recommend them again.
Screw this company I’ll never recommend them again.
Bait and switch
Locked down the crib I bought to require subscription to use previous features it already had. We should learn our lesson for this hardware that requires internet to use. Buyer beware!
Tracks Everything!
I love how it allows you to track everything (diapers, feeds), and with Premium, it tracks the sleep in the SNOO automatically and you can add in naps elsewhere (in arms, in stroller, etc)! The Log feature is sooo helpful for tracking daily patterns so you can sort of plan when you can expect your baby to sleep/feed/be fussy based on the previous day’s data. I just wish it would allow us to choose day start/end time more specifically (like my baby was born at 15:30 but that is not an option in the settings to start her days at).
Show more
ALMOST THERE
I’ve been really happy with the SNOO itself—it’s a fantastic product and has definitely helped with sleep. It’s just a shame they’re no longer sold in Australia, so buying second-hand is the only realistic option.
The recent app update introduced a “new look”, but in reality it’s the same app with the same buttons and features. It feels like a missed opportunity to add functionality that parents actually need.
A few features I’d love to see:
* Home Screen and Lock Screen widgets so you can quickly log bottles, nappies and feeds without opening the app every time.
* A health section to store GP, child health nurse, paediatrician and other specialist contact details, locations, appointment history and visit notes.
* Vaccination tracking with reminders and countdowns to upcoming immunisations.
* Milestone tracking.
* A place to record important medical information such as allergies, medications and health conditions.
* Developmental activities and exercises based on baby’s age, similar to the Sprouty app.
I’m paying for the app, but realistically I’m only using it to calculate the time between feeds and nappy changes. It feels like it could be so much more.
Another frustration is the Wi-Fi limitation. My SNOO only supports 2.4 GHz Wi-Fi, so when I moved it into the nursery it lost connection. I can’t justify setting up a Wi-Fi extender just to use the app when the bassinet works perfectly fine using the physical button.
I’d also love to see Happiest Baby release a standalone nightlight and room clock with TOG guidance and room temperature tracking, similar to the Goldilocks device. At the moment I’m juggling multiple apps and devices when it would be great to have everything integrated into one ecosystem.
Overall, the SNOO is an excellent product, but the app feels underdeveloped considering it’s a paid subscription. With a few thoughtful additions, it could become an indispensable parenting app rather than just a feed and nappy timer.
The recent app update introduced a “new look”, but in reality it’s the same app with the same buttons and features. It feels like a missed opportunity to add functionality that parents actually need.
A few features I’d love to see:
* Home Screen and Lock Screen widgets so you can quickly log bottles, nappies and feeds without opening the app every time.
* A health section to store GP, child health nurse, paediatrician and other specialist contact details, locations, appointment history and visit notes.
* Vaccination tracking with reminders and countdowns to upcoming immunisations.
* Milestone tracking.
* A place to record important medical information such as allergies, medications and health conditions.
* Developmental activities and exercises based on baby’s age, similar to the Sprouty app.
I’m paying for the app, but realistically I’m only using it to calculate the time between feeds and nappy changes. It feels like it could be so much more.
Another frustration is the Wi-Fi limitation. My SNOO only supports 2.4 GHz Wi-Fi, so when I moved it into the nursery it lost connection. I can’t justify setting up a Wi-Fi extender just to use the app when the bassinet works perfectly fine using the physical button.
I’d also love to see Happiest Baby release a standalone nightlight and room clock with TOG guidance and room temperature tracking, similar to the Goldilocks device. At the moment I’m juggling multiple apps and devices when it would be great to have everything integrated into one ecosystem.
Overall, the SNOO is an excellent product, but the app feels underdeveloped considering it’s a paid subscription. With a few thoughtful additions, it could become an indispensable parenting app rather than just a feed and nappy timer.
Show more
Absolute Garbage
You cannot charge a monthly subscription fee for these features. Unacceptable.
Unethical Company
See the other 1 star reviews for details but in a nutshell we bought a $2k bassinet brand new and now we have to purchase a $200 subscription to use basic features for child number 2.
Snoo is great, subscription is not
We love the Snoo. It soothes the baby and we get more sleeps. What we don’t love is having to pay a subscription to change THE VOLUME of the white noise. I understand that maintenance and continuous improvement cost money, but this feels like a rip off. I would pay for updates, for monitoring, for anything that actually requires the developer to set up a server, etc. but not for something that could just be a button on the snoo.
Show more
It’s a shame
Imagine buying a luxury used car. You drive it. You love it. Then one day—years later—they say you have to pay $20/mo to use the stereo or adjust basic vehicle settings, Wouldn't you feel upset?
That's the best analogy I have for my experience with our SNOO. They're not cheap. It’s a great product. We love it. And we used to recommend it to every expecting parent we knew.
But when we got it out of storage for our 3rd baby, everything had changed. Same bassinet we had for years. But all the basic functionality was behind a paywall. Like… I can no longer lock the SNOO on one setting, adjust responsiveness, or use the weening mode. Didn't I buy the thing? And at the time, were these settings not standard?
I get that there is value in some of the app-specific features (expert content, real-time support, advanced baby tracking, etc). And I'm sure that's all really helpful for some parents.
But changing the functionality of a product we already bought is a complete bait and switch money grab. It's a shame.
That's the best analogy I have for my experience with our SNOO. They're not cheap. It’s a great product. We love it. And we used to recommend it to every expecting parent we knew.
But when we got it out of storage for our 3rd baby, everything had changed. Same bassinet we had for years. But all the basic functionality was behind a paywall. Like… I can no longer lock the SNOO on one setting, adjust responsiveness, or use the weening mode. Didn't I buy the thing? And at the time, were these settings not standard?
I get that there is value in some of the app-specific features (expert content, real-time support, advanced baby tracking, etc). And I'm sure that's all really helpful for some parents.
But changing the functionality of a product we already bought is a complete bait and switch money grab. It's a shame.
Show more
The controls do not work
The app is unusable as the controls don’t work. The only way I’m able to use my snoo is with the physical button on the bassinet. This app is trash for the amount of money spent on this product.
$20 Monthly for Basic Functionality -Awful
Sad to learn our great first experience with the snoo has been ruined by company’s greed. Wanting to charge $1,499 for a product with a 6 month shelf-life is one thing, but to then throw a $20 subscription fee on top of that? The snoo is a product, and they’ve decided to strip away the product’s functionality to market it as a service. Shameless behavior by this company who has intentionally made their product costlier, or worse, with no alternate option.
Show more
App is many issues
The app constantly intermittently fails to connect to Wi-Fi, despite a strong and stable network throughout the property. In addition, the control function is unreliable and often requires multiple presses to start or stop the SNOO manually. For the price, you’d expect a more functional app.
Don’t pay for the app
The app is absolute trash. We initially loved the app for both the tracking features and for controlling the SNOO. We started noticing that the tracker was VERY finicky. The start time is around 8 am, so early morning items get tracked on the day before (how does this make any sense?!!!) and there’s NO way to change this time setting. I’m at a point where I need to track bottle feeds and ounces drank, but have to calculate it myself because of this!
I also noticed that sometimes nursing or bottle sessions wouldn’t save.I contacted SNOO support and they were NO help. They wanted me to screen recording this for proof. Tell me how a parent managing three little ones is supposed to remember to screen recording EVERY tracking item and then go back to make sure an item saves?
Regardless, the app is overpriced and I wouldn’t pay for it.
I also noticed that sometimes nursing or bottle sessions wouldn’t save.I contacted SNOO support and they were NO help. They wanted me to screen recording this for proof. Tell me how a parent managing three little ones is supposed to remember to screen recording EVERY tracking item and then go back to make sure an item saves?
Regardless, the app is overpriced and I wouldn’t pay for it.
Show more
Disappointed
Had this for my first child and was great! Then when reused for next baby was severely let down. You buy a premium product and be let down by a paywall for ‘premium’ features. Classic extortion techniques taking advantage of new likely sleep deprived parents. Will not be recommending to anyone
Need medicine and tummy time tracker!
I love this app, but the two things I wish it had were a tracker/stopwatch for tummy time, and also a log for any medications that we’ve given. Our babe gets reflux and has meds and vitamin D and it would be so nice to track everything in one place.
Inconsistent
When the app works it is great but at least 60% of the time it can not connect to the snoo and it can not tell you why. Even when it does connect it can randomly disconnect while using the app. Worst off it doesn’t tell you why it can’t connect it needs work.
