Annoyingly glitchy app
The app is frustratingly glitchy. Disconnects to the snoo all the time, buttons don’t work when you press them. The snoo is great, but the app is so annoying. Would prefer a cheaper simpler version of the app that just allowed you to control the snoo and tracks sleep and feeds. Who needs all the other stuff.
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Poorly designed app
The app is not intuitive at all, basically impossible to find settings, and presents useless information above the basic things you need to use. The SNOO however, is a good bassinet.
Exploitative subscription model
To lock the snoo on the lowest intensity setting, they require a 20/mo subscription (after attempting to bait you into an annual subscription when no one uses snoo for a year at a time). This wasn’t the case a few years back. Very disappointed to see they went this route, and would no longer recommend snoo to anyone.
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Unethical business practices
$14.99 a month or $150 a year to fully operate a bassinet that already costs an arm and a leg, and the gall to suggest that I pass that on as an expense to my HSA? You are not a pharmacy or a medical institution. You do not have the right to lock features away behind a paywall and racketeer parents whose children can’t sleep on your vanilla settings. The amount of expletives I wish I could fill this review with wouldn’t be enough to express a new parent’s rage. A blight on you and yours, Yev.
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Most features locked behind monthly subscription
It is unacceptable for a hardware device this expensive to lock basic settings like what sound to play and how fast to wiggle behind a monthly subscription.
Want to put real value add there like access to nursing oncall? Fine. But nerfing basic hardware capabilities is anti consumer.
Want to put real value add there like access to nursing oncall? Fine. But nerfing basic hardware capabilities is anti consumer.
