This App will fail you in the middle of the night
It will periodically disconnect especially when there is a phone update. There is no warning banner in the app to update your phone or the app. So here I am a frustrated parent at 5:00 am and I can’t use the app to control the level of the Snoo because it says it “can’t connect.” It’s completely disruptive to a baby used to sleeping in the Snoo to suddenly have to take them out of it and desperately try to troubleshoot or reset the Snoo in the middle of the night (which is not working for me either). There is nothing wrong with my Wifi network either, so I know it’s an app problem. Ensuring the app is consistently connected and having to reset the connection should be a LAST and RARE resort (and not a way of life during every apple update). It should be the developers top priority as this is critical to parents. Until it is, I cannot recommend this app or the Snoo which is completely dependent on the app for everything except an “on/off” switch.
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Response from developer
We're deeply sorry you've had these connectivity issues and we'd like to speak with you directly at 855.424.6323. We understand how frustrating this must be for parents to wrestle in the middle of the night. We'd really like to help improve your experience. Keeping the device and apps updated can be helpful in avoiding bugs. In the meantime, SNOO is fully responsive & operational w/o the App. To start/stop, press the Activity button at the foot of SNOO. To level up, hold the Activity button for 2 secs.
App is terrible, Snoo is good
The Snoo itself had been great but the app that controls it is terrible. It constantly says it cannot connect to the internet when it’s directly above the router and no other devices in the house have that issue or that the clips aren’t engaged when they very clearly are. Imagine trying to get your baby back to sleep when more than half the time there is an issue with the app!!
This app needs some serious work for the price of the Snoo and being the only way to control it. For the price of the Snoo, this app is not a match. I’ve reset it multiple times and redownloaded the app itself multiple times to no avail. Very disappointed in this app overall. Much needed fixes on your end!
This app needs some serious work for the price of the Snoo and being the only way to control it. For the price of the Snoo, this app is not a match. I’ve reset it multiple times and redownloaded the app itself multiple times to no avail. Very disappointed in this app overall. Much needed fixes on your end!
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Needs Better Sleep Tracking Feature
The app works great for controlling the snoo and letting you know the level and how long it's been on (basically how long the baby has been asleep).
I would like more editing features where I can input my baby's sleep in the past, like if we travel, as right now it won't let me add sleep sessions past the same month.
Also, sometimes my baby falls asleep on a "soothing" level but the app doesn't track it as sleep. I would like to be able to edit acutal snoo sleep sessions as well to keep more accurate tracking of how my baby is sleeping.
I would like more editing features where I can input my baby's sleep in the past, like if we travel, as right now it won't let me add sleep sessions past the same month.
Also, sometimes my baby falls asleep on a "soothing" level but the app doesn't track it as sleep. I would like to be able to edit acutal snoo sleep sessions as well to keep more accurate tracking of how my baby is sleeping.
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Network connectivity issues make this $1,500 the most frustrating device in your home.
All I want to do is connect this Snoo to my home network so I can control how fast this thing moves. But it has been three days of “can’t connect the Snoo to the Network.” This is $1,500 it should not be this frustrating. Especially when the sole purpose of this device is to calm your baby and make your life easier.
It is unacceptable for a device this expensive to be this difficult to connect to a network to use its basic features.
My coffee machine is more reliable than this.
It is unacceptable for a device this expensive to be this difficult to connect to a network to use its basic features.
My coffee machine is more reliable than this.
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Terrible app, great crib though
The snoo itself is awesome, really helps the baby sleep better than other cribs but the app it terrible, doesn’t connect to the network, doesn’t work with brand new router, so buy the crib and don’t even bother downloading the app, total waste of time, even if you do get lucky and it hooks up to your network/Wi-Fi as soon as it disconnects you’re back to square one trying to install the app from scratch. One of the most frustrating devices I’ve ever purchased because this would be an amazing product if they could just get their technology working properly.
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