This App will fail you in the middle of the night
It will periodically disconnect especially when there is a phone update. There is no warning banner in the app to update your phone or the app. So here I am a frustrated parent at 5:00 am and I can’t use the app to control the level of the Snoo because it says it “can’t connect.” It’s completely disruptive to a baby used to sleeping in the Snoo to suddenly have to take them out of it and desperately try to troubleshoot or reset the Snoo in the middle of the night (which is not working for me either). There is nothing wrong with my Wifi network either, so I know it’s an app problem. Ensuring the app is consistently connected and having to reset the connection should be a LAST and RARE resort (and not a way of life during every apple update). It should be the developers top priority as this is critical to parents. Until it is, I cannot recommend this app or the Snoo which is completely dependent on the app for everything except an “on/off” switch.
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Response from developer
We're deeply sorry you've had these connectivity issues and we'd like to speak with you directly at 855.424.6323. We understand how frustrating this must be for parents to wrestle in the middle of the night. We'd really like to help improve your experience. Keeping the device and apps updated can be helpful in avoiding bugs. In the meantime, SNOO is fully responsive & operational w/o the App. To start/stop, press the Activity button at the foot of SNOO. To level up, hold the Activity button for 2 secs.
App is terrible, Snoo is good
The Snoo itself had been great but the app that controls it is terrible. It constantly says it cannot connect to the internet when it’s directly above the router and no other devices in the house have that issue or that the clips aren’t engaged when they very clearly are. Imagine trying to get your baby back to sleep when more than half the time there is an issue with the app!!
This app needs some serious work for the price of the Snoo and being the only way to control it. For the price of the Snoo, this app is not a match. I’ve reset it multiple times and redownloaded the app itself multiple times to no avail. Very disappointed in this app overall. Much needed fixes on your end!
This app needs some serious work for the price of the Snoo and being the only way to control it. For the price of the Snoo, this app is not a match. I’ve reset it multiple times and redownloaded the app itself multiple times to no avail. Very disappointed in this app overall. Much needed fixes on your end!
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Needs Better Sleep Tracking Feature
The app works great for controlling the snoo and letting you know the level and how long it's been on (basically how long the baby has been asleep).
I would like more editing features where I can input my baby's sleep in the past, like if we travel, as right now it won't let me add sleep sessions past the same month.
Also, sometimes my baby falls asleep on a "soothing" level but the app doesn't track it as sleep. I would like to be able to edit acutal snoo sleep sessions as well to keep more accurate tracking of how my baby is sleeping.
I would like more editing features where I can input my baby's sleep in the past, like if we travel, as right now it won't let me add sleep sessions past the same month.
Also, sometimes my baby falls asleep on a "soothing" level but the app doesn't track it as sleep. I would like to be able to edit acutal snoo sleep sessions as well to keep more accurate tracking of how my baby is sleeping.
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Network connectivity issues make this $1,500 the most frustrating device in your home.
All I want to do is connect this Snoo to my home network so I can control how fast this thing moves. But it has been three days of “can’t connect the Snoo to the Network.” This is $1,500 it should not be this frustrating. Especially when the sole purpose of this device is to calm your baby and make your life easier.
It is unacceptable for a device this expensive to be this difficult to connect to a network to use its basic features.
My coffee machine is more reliable than this.
It is unacceptable for a device this expensive to be this difficult to connect to a network to use its basic features.
My coffee machine is more reliable than this.
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Terrible app, great crib though
The snoo itself is awesome, really helps the baby sleep better than other cribs but the app it terrible, doesn’t connect to the network, doesn’t work with brand new router, so buy the crib and don’t even bother downloading the app, total waste of time, even if you do get lucky and it hooks up to your network/Wi-Fi as soon as it disconnects you’re back to square one trying to install the app from scratch. One of the most frustrating devices I’ve ever purchased because this would be an amazing product if they could just get their technology working properly.
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To SNOO it May Concern
Thank you for making this wonderful piece of baby technology. It is truly a leading edge development in baby soothing machinery.
I only have one area of questioning.
If your goal is to provide parents with peace of mind and more importantly a good nights rest, as well as truly provide a safe soothing place for baby to sleep. Why not give parents the ultimate and independent control of the sounds and movement capabilities within the app?
No matter how advanced your technology gets, we will always know our baby best.
Please update the app so that I can independently control what sound my baby needs and what movement she prefers for as long as only I know she needs it, instead of locking me into an automatic setting that may or may not actually put her fully to sleep.
The issue comes when I get her to the proper setting and she falls asleep. The SNOO does not provide that same level of noise she prefers for a long enough period of time to fully put her to sleep and as soon as it stops, she wakes up.
Thank you for your consideration.
- Tired dad.
I only have one area of questioning.
If your goal is to provide parents with peace of mind and more importantly a good nights rest, as well as truly provide a safe soothing place for baby to sleep. Why not give parents the ultimate and independent control of the sounds and movement capabilities within the app?
No matter how advanced your technology gets, we will always know our baby best.
Please update the app so that I can independently control what sound my baby needs and what movement she prefers for as long as only I know she needs it, instead of locking me into an automatic setting that may or may not actually put her fully to sleep.
The issue comes when I get her to the proper setting and she falls asleep. The SNOO does not provide that same level of noise she prefers for a long enough period of time to fully put her to sleep and as soon as it stops, she wakes up.
Thank you for your consideration.
- Tired dad.
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Good not great
This is not a review of the Snoo bassinet itself; that is great. This is a review of the app, which is good but has lots of room for improvement.
The app has one major flaw: it is wildly unpredictable. Opening the app to pause or start the Snoo is a complete gamble as to whether it’ll work. In fact, over the last month, I would say on average I have to open and then force closes the app about 3 times before I can access that feature. This is frustrating when trying to put a baby down.
This came to an extra frustrating point last week, when at 3am, we couldn’t get the feature to work at all and it was giving us an error. The baby was fussing and the snoo was shaking and we could not use the app to stop it. This feels like a major technical oversight.
Outside of that everything is great. One suggestion would be an easier to digest version of the daily/nightly sleep, and maybe some more data or easier ways to read it. But that’s not really important.
The app has one major flaw: it is wildly unpredictable. Opening the app to pause or start the Snoo is a complete gamble as to whether it’ll work. In fact, over the last month, I would say on average I have to open and then force closes the app about 3 times before I can access that feature. This is frustrating when trying to put a baby down.
This came to an extra frustrating point last week, when at 3am, we couldn’t get the feature to work at all and it was giving us an error. The baby was fussing and the snoo was shaking and we could not use the app to stop it. This feels like a major technical oversight.
Outside of that everything is great. One suggestion would be an easier to digest version of the daily/nightly sleep, and maybe some more data or easier ways to read it. But that’s not really important.
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Best purchase ever!
This was my first baby and I would stay up all night watching him sleep to make sure he was safe. All the information about SIDS got to me and I couldn’t bear that thought in my mind. I would sit by the SNOO and watch him sleep but as the time passed by, it gave me so much peace that he’s safe while sleeping. We bought it and it was the best purchase ever! Even though he isn’t sleeping full nights but the peace that comes with him being in the SNOO is so worth it. I would recommend it to every new parent. If you’re in a doubt about buying it, let me help you with this review - buy it!
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Parents need more control
The developers of this app need to get some humility. They are asking you to trust your baby to an algorithm and a shaking machine and saying “trust us, these settings are right for your baby.” It objectively CAN’T be true that the settings are right for every baby…at best, the algorithm can be right for the average baby. Since the algorithm doesn’t “learn,” it doesn’t even adapt to your baby…and yet still doesn’t allow any sort of customization by the ones who know the baby best (the parents).
At the very least, the app needs to allow parents to set a “maximum level” (and no, locking the level is not the same). Ideally, they would allow parents to customize thresholds, shaking intensity, volume, sounds, etc. it would also be nice to allow parents to set routines (e.g. start at level 2 for 5 minutes, then decrease to level 1 and start normal function). Parents know best! This app is supposed to help, not take over!
At the very least, the app needs to allow parents to set a “maximum level” (and no, locking the level is not the same). Ideally, they would allow parents to customize thresholds, shaking intensity, volume, sounds, etc. it would also be nice to allow parents to set routines (e.g. start at level 2 for 5 minutes, then decrease to level 1 and start normal function). Parents know best! This app is supposed to help, not take over!
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Response from developer
We truly appreciate all of your feedback and will gladly pass it along to our Product Development team. We are always working to improve our products & services. We understand that every baby is unique. SNOO is designed to provide babies with a safe sleep space. SNOO's soothing features have been tested and are completely safe, even for babies born prematurely. The App allows families to monitor sleep patterns, as well as modify the motion, white noise, and sensitivity. Our Motion Limiter feature may interest you if your baby prefers lower levels of motion. If you'd like some additional support in finding the right settings for your baby to get the best - safe - sleep, please contact our team at customercare@happiestbaby.com.
Game changer
I don’t know how we would have survived the newborn stage without our Snoo, and the app works perfectly with the hardware. Intuitive design, just the right amount of features and options, and works as expected from day one. The tips it provides for how to care for your baby are very well thought out, perfectly timed, and as valuable as the features of the app and the hardware. The manual sleep tracking entry feature is a great way you can track naps even if your baby is not in the snoo. No annoying pop-ups, upsells or notification/email spam. An excellent app.
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Terrible privacy, convoluted & brittle pairing process
Just looking at the “information used to track you” section that Apple forces app vendors to disclose is a huge red flag. This app is a control interface for a bed; there is no reasonable rationale for exfiltrating all the sensitive info this app thinks it needs. This is a poster-child example of exploitive and needlessly invasive tech. Even if the Snoo device itself works really well, requiring the use of an app to control it, and _especially_ one this privacy-invasive… it leaves a really sour taste in the mouth.
Adding insult to injury, you have to set up an account in order to use the app. There is no excuse for this. And to make matters worse, the app is useless unless you bind it using the Snoo’s serial number _and_ that number isn’t already bound to some other account.
It’s almost as if this company doesn’t want you to share their incredibly expensive products, and values their profits over your user-experience and rights as an owner of a device.
For something so expensive and with such potential, these fundamental ethical missteps are very disappointing.
Adding insult to injury, you have to set up an account in order to use the app. There is no excuse for this. And to make matters worse, the app is useless unless you bind it using the Snoo’s serial number _and_ that number isn’t already bound to some other account.
It’s almost as if this company doesn’t want you to share their incredibly expensive products, and values their profits over your user-experience and rights as an owner of a device.
For something so expensive and with such potential, these fundamental ethical missteps are very disappointing.
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Constantly having to log in, not best data info
I love the data that this app can provide but I wish I could edit the logs that are automatically created by turning the Snoo on. My husband and I sometimes forget to turn the Snoo off and there is no way for us to adjust this so it’s reflected in the app. I’m also constantly kicked out of the app and have to log back in which is just annoying. For such an expensive product I wish this application was more user friendly.
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The Magic Baby Dream Machine
The app works great, everyone needs to stop complaining. This bassinet has completely changed the course of our nights. The first night we were getting easily 3-4 more hours of sleep. Our daughter was waking about every 2 hours, and was really difficult to put back to sleep, so we were up so much longer. Now with this, the SNOO does all the work for us. This product is worth its weight in gold, and if you disagree... you’re a Bergen.
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Hoping for improvements
1) My partner and I share the same account credentials since there is no way to sync separate accounts to the Snoo. It’s an ok solution, however, I keep being logged out of his account, several times a day. Please fix this bug! Or at least pre-fill my email address in the log in form. It’s frustrating.
2) Metrics aren’t really helpful. I’d like to see how our daughter’s sleep averages improve week to week, and month to month. Right now I can only see metrics within a week or within a month.
3) There are a few other kinks developers could iron out. Like, if I pause the Snoo for a second at night and restart it, it shouldn’t count as a pickup. I had to do that in order to update the base volume of the white noise as it won’t update mid-session. Which is another thing. I’d like to be able to update settings mid-session.
Otherwise it’s a pretty great app. Thank you!
2) Metrics aren’t really helpful. I’d like to see how our daughter’s sleep averages improve week to week, and month to month. Right now I can only see metrics within a week or within a month.
3) There are a few other kinks developers could iron out. Like, if I pause the Snoo for a second at night and restart it, it shouldn’t count as a pickup. I had to do that in order to update the base volume of the white noise as it won’t update mid-session. Which is another thing. I’d like to be able to update settings mid-session.
Otherwise it’s a pretty great app. Thank you!
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App Flaw
While the Snoo itself is great, the app is subpar. We’ve been using it for 6 months now and we have had nothing but issues with the “connecting to Snoo” screen. Wifi connection is strong, the sleep history shows up with no problems, but trying to lock the level or manual increase/decrease is impossible because the app takes so long to connect to the Snoo. Not only that, but after it finally loads, if you press the increase or decrease button it won’t respond. You end up in this never ending loop of closing the app, then re-launching, just to have the same issues.
Amazing that the product itself is well over $1,000 and the app developer can’t fix these common and long lasting flaws.
Amazing that the product itself is well over $1,000 and the app developer can’t fix these common and long lasting flaws.
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Be patient, it’s worth it.
For the first couple of weeks I felt like I was failing somehow because my baby wouldn’t sleep longer than twenty minutes in the SNOO. I was discouraged and contemplated sending it back. I decided to give it one last try, by that I mean about two days of consistency and dedication, and my experience completely turned around. The SNOO has provided those extra precious hours of sleep for all of us; baby, husband, and me!
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Lifesaver for our little one
We were hesitant to get the SNOO, but we were thankful that we could rent it. We love the SNOO. At almost 2 months he was sleeping an hour here and there and now he sleeps at the most 2.5hours. We use it for naps as well. He seems to know when he naps during the day because he sleeps at the most an hour and a half and at night he sleeps more. We have only had it for a week and can’t wait to see his sleep to continue to improve and mine too. The things I wish the app would do is choose what white noise to play. The heartbeat sound seems to only play with level 2 and it doesn’t play long. I also wish that when you choose the time to log sleep that you can pick AM or PM. You can choose the time but not am or pm. I would like to not pick the time so it just shows his sleep on a 24 hour basis. Right now we have 12am to 12pm. I want to be able to see more. I also wish it was connected to my Apple Watch so I don’t always have to go to my phone to check or turn up the level. We are grateful for the SNOO and we haven’t had any other issues. So far so good
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Need Dark Mode
I love the SNOO app and think it is well made and designed. However I think it could be better if it included a Dark mode. Not because it is trendy but because a lot of parents use the app in the middle of the night and don’t need a bright blue, green, or purple screen glowing in their hands. Even with the screen brightness all the way down, it is still distracting. Just an idea that you could make an opt-in option.
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Transformational Product
It’s impossible to review the Snoo app without talking about the Snoo product as well and I can’t understate how much of an impact this makes on caring for a newborn. We got the Snoo for our second child and the comparison is night and day different. The automated soothing completely changes how your baby sleeps resulting it more sleep for you and for your baby.
The Snoo is literally the equivalent of having a part time nanny in your home to sooth your baby as they sleep.
On the app specifically it is also great. With the new soothing notifications it effectively replaces our baby monitor since the Snoo new alerts us when our son is restless or needs us to come check on him.
The Snoo is literally the equivalent of having a part time nanny in your home to sooth your baby as they sleep.
On the app specifically it is also great. With the new soothing notifications it effectively replaces our baby monitor since the Snoo new alerts us when our son is restless or needs us to come check on him.
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Such a Relief!
Renting the snoo and using the app to control it has completely changed my son’s sleep and nap schedule for the better. It is so helpful to have the snoo track when he sleeps and when he wakes up, and he naps better in the snoo than he does elsewhere. The only thing that would make the app even better is a way to temporarily lock the snoo on a level. Right now, any time he makes a noise the bassinet interprets that as crying and bumps him up a level. However, when my son is first put down, he very happily and loudly coos as he falls asleep without help. The snoo interprets this as crying and turns on. It would be great if there were a fifteen minute level lock that I could engage when he first goes down and does not need extra rocking while he coos. I manually lock it in the app but sometimes forget to unlock it, and then the snoo does not turn on for middle of the night wake ups when it is most needed. Would it be possible to add a temporary level lock button? Thanks!
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Response from developer
Hello, We're so glad that SNOO has improved your son's sleep! We will send your feedback about a temporary level lock feature to our Product Development team, and in the meantime, we recommend decreasing the responsiveness of your SNOO by using your app to navigate to Settings > Preferences > Responsiveness. Please don't hesitate to reach out to customercare@happiestbaby.com for more help! Warmly, Samantha from the Happiest Baby Team
