Could be so much better
Been on the app for about 5 months. When they pitch it as “where the fans come first” but I’ve been able to purchase everything I’ve preordered from other retailers before my preorders shipped from here with the exception of my Tripple T is kind of disappointing. The packaging of items shipped from Hasbro has been the worst out of all the other retailers. They did correct/fixed my damaged Tripple T but the fact they throw it loose in a box that’s way too big with one piece paper wrapped around is pretty sad especially for how much they charge and keep raising their prices with every wave of new products. The App it self functions ok, but they charge my card without connecting a purchase or product with it and I have to try and figure out what I’m being charged for, so there email/order process could be better connected. I still have three charges on my credit card and only one order updated as shipped… I’m honestly only using the app now to look at what products they have available or to get haslab. Once my current orders ship I’ll be going back to using other retailers if I continue to even purchase products. The constant rising costs are pushing me away from the products in general. I love many of there brands and I want my kids to enjoy them as well but at the current prices not sure I can.
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AAdam07_530
Great app for fans
So it is a great app to scroll around on if you’re middle-aged dude like me who can finally afford to buy those toys he wanted as a kid. It just does what it says it does.
I’m giving it four instead of five stars for a few reasons.
First, while the ordering pages used to be integrated into the app, and now does some kind of eye framing of a webpage or some other such thing. Which forces you to accept a different terms of service, those weird things with back buttons, etc. I wish they’d get that back in. It’s so much cleaner experience.
Second, if you’re a fan of really just one particular line of toys, which I think there’s a good amount of us out there, there’s no way to filter out what you want or go directly to one section. You have to go through like three links to get to shop only Transformers for instance.
Finally, and this doesn’t affect my review, but is tenial, along the same lines, it would be great to get notification emails only one stuff you’re interested in comes up at least by brand. It’s disappointing to get an email and then not see an update about my favorite line of toys.
Keep up the great work folks. Make a couple of these changes and I can move it back up to five. If you care.
Oh, and bring the personalized face toy option back. That was always cool and a great gift for coworkers. 🤣
I’m giving it four instead of five stars for a few reasons.
First, while the ordering pages used to be integrated into the app, and now does some kind of eye framing of a webpage or some other such thing. Which forces you to accept a different terms of service, those weird things with back buttons, etc. I wish they’d get that back in. It’s so much cleaner experience.
Second, if you’re a fan of really just one particular line of toys, which I think there’s a good amount of us out there, there’s no way to filter out what you want or go directly to one section. You have to go through like three links to get to shop only Transformers for instance.
Finally, and this doesn’t affect my review, but is tenial, along the same lines, it would be great to get notification emails only one stuff you’re interested in comes up at least by brand. It’s disappointing to get an email and then not see an update about my favorite line of toys.
Keep up the great work folks. Make a couple of these changes and I can move it back up to five. If you care.
Oh, and bring the personalized face toy option back. That was always cool and a great gift for coworkers. 🤣
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NNeParent
Horrible App
Been months that this doesn’t work for me. Stopped buying through the app, came back to check it out, checked for updates, I done did dat…guess what? Still doesn’t work, doesn’t load, doesn’t do anything. Horrible way to keep a customer happy despite dem toys going up in price can’t even service their dang app.
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DDanny13510
Hasbeen app is washed up
When you’re looking at the history and you try to back up to the previous page, it starts you over it’s got the memory of an Alzheimer patient. Hasbro makes billions but they are cheap and don’t do anything to fix things the correct way. They don’t deserve to be in business and we need to stop supporting them. This app is garbage if they want us to support them then they should make themselves worthy of it and catering to the customer.. Without us, they don’t have a company garbage Customer service and a garbage app.
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EEatmicok
Pricey but nice
Just buy the toy or don’t
DDarthjawazzz
