Distribution is horrible
The distribution is horrible! You will advertise one of the main characters (starscream) for the 40th anniversary yet you make him a Hasbro pulse and target exclusive? Yet you can’t properly distribute him anywhere? I feel bad for the people that pay $50 for the premium just for everything to sell out to the scalpers.
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Pics NEVER Load!
This app is the WORST. For years the photo loading has been terrible and it never gets any better. I could be holding my WiFi router in my lap and they wouldn’t load. You tap on a figure’s picture and it’s just an endless spinning star.
Horrible customer service
I never leave reviews but this needs one. This company over charged me for an order by $30.18. I’ve been attempted to reach out via email (the only way to contact them) and they take almost a week to respond back to me and all they do is tell me the products I bought and their prices. I keep explaining the situation and showing them evidence that I am missing 30.18 due to an over charge and just ignore what I’m saying. I’ve been attempting to communicate with them for WEEKS I get one email every 4-5 days. On top of that one of my packages claimed to ship September 4th but for over a week it was stuck at the “label created” step. Attempted to contact them about that too and have no received an email back still. Honestly buy your figures off Amazon it’s cheaper and shipping is so much quicker. I was a fun fan of pulse for 2 years but now I’m just sticking to exclusives. I didn’t even mention the number of times they just randomly cancel an order of mine with no warning or anything. I’m exhausted of trying to do business with this company.
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Getting better
One time it said to update and no update available seems to be receiving more frequent updates lately
Crash
This app constantly crashes and it’s designed so poorly. You just can’t look at all the toys.
