Could be so much better
Been on the app for about 5 months. When they pitch it as “where the fans come first” but I’ve been able to purchase everything I’ve preordered from other retailers before my preorders shipped from here with the exception of my Tripple T is kind of disappointing. The packaging of items shipped from Hasbro has been the worst out of all the other retailers. They did correct/fixed my damaged Tripple T but the fact they throw it loose in a box that’s way too big with one piece paper wrapped around is pretty sad especially for how much they charge and keep raising their prices with every wave of new products. The App it self functions ok, but they charge my card without connecting a purchase or product with it and I have to try and figure out what I’m being charged for, so there email/order process could be better connected. I still have three charges on my credit card and only one order updated as shipped… I’m honestly only using the app now to look at what products they have available or to get haslab. Once my current orders ship I’ll be going back to using other retailers if I continue to even purchase products. The constant rising costs are pushing me away from the products in general. I love many of there brands and I want my kids to enjoy them as well but at the current prices not sure I can.
Show more
Great app for fans
So it is a great app to scroll around on if you’re middle-aged dude like me who can finally afford to buy those toys he wanted as a kid. It just does what it says it does.
I’m giving it four instead of five stars for a few reasons.
First, while the ordering pages used to be integrated into the app, and now does some kind of eye framing of a webpage or some other such thing. Which forces you to accept a different terms of service, those weird things with back buttons, etc. I wish they’d get that back in. It’s so much cleaner experience.
Second, if you’re a fan of really just one particular line of toys, which I think there’s a good amount of us out there, there’s no way to filter out what you want or go directly to one section. You have to go through like three links to get to shop only Transformers for instance.
Finally, and this doesn’t affect my review, but is tenial, along the same lines, it would be great to get notification emails only one stuff you’re interested in comes up at least by brand. It’s disappointing to get an email and then not see an update about my favorite line of toys.
Keep up the great work folks. Make a couple of these changes and I can move it back up to five. If you care.
Oh, and bring the personalized face toy option back. That was always cool and a great gift for coworkers. 🤣
I’m giving it four instead of five stars for a few reasons.
First, while the ordering pages used to be integrated into the app, and now does some kind of eye framing of a webpage or some other such thing. Which forces you to accept a different terms of service, those weird things with back buttons, etc. I wish they’d get that back in. It’s so much cleaner experience.
Second, if you’re a fan of really just one particular line of toys, which I think there’s a good amount of us out there, there’s no way to filter out what you want or go directly to one section. You have to go through like three links to get to shop only Transformers for instance.
Finally, and this doesn’t affect my review, but is tenial, along the same lines, it would be great to get notification emails only one stuff you’re interested in comes up at least by brand. It’s disappointing to get an email and then not see an update about my favorite line of toys.
Keep up the great work folks. Make a couple of these changes and I can move it back up to five. If you care.
Oh, and bring the personalized face toy option back. That was always cool and a great gift for coworkers. 🤣
Show more
Horrible App
Been months that this doesn’t work for me. Stopped buying through the app, came back to check it out, checked for updates, I done did dat…guess what? Still doesn’t work, doesn’t load, doesn’t do anything. Horrible way to keep a customer happy despite dem toys going up in price can’t even service their dang app.
Show more
Hasbeen app is washed up
When you’re looking at the history and you try to back up to the previous page, it starts you over it’s got the memory of an Alzheimer patient. Hasbro makes billions but they are cheap and don’t do anything to fix things the correct way. They don’t deserve to be in business and we need to stop supporting them. This app is garbage if they want us to support them then they should make themselves worthy of it and catering to the customer.. Without us, they don’t have a company garbage Customer service and a garbage app.
Show more
Pricey but nice
Just buy the toy or don’t
Wish there was a little more
Good app, nice to have access to some of Hasbro’s items in one place. Wish the push notifications would work for when an item comes back in stock.. or a new item drops etc.. I can turn them on but I don’t receive any and the app has no place to select what push notifications you get only email..
Apps broke
Broken app
Distribution is horrible
The distribution is horrible! You will advertise one of the main characters (starscream) for the 40th anniversary yet you make him a Hasbro pulse and target exclusive? Yet you can’t properly distribute him anywhere? I feel bad for the people that pay $50 for the premium just for everything to sell out to the scalpers.
Show more
Pics NEVER Load!
This app is the WORST. For years the photo loading has been terrible and it never gets any better. I could be holding my WiFi router in my lap and they wouldn’t load. You tap on a figure’s picture and it’s just an endless spinning star.
Horrible customer service
I never leave reviews but this needs one. This company over charged me for an order by $30.18. I’ve been attempted to reach out via email (the only way to contact them) and they take almost a week to respond back to me and all they do is tell me the products I bought and their prices. I keep explaining the situation and showing them evidence that I am missing 30.18 due to an over charge and just ignore what I’m saying. I’ve been attempting to communicate with them for WEEKS I get one email every 4-5 days. On top of that one of my packages claimed to ship September 4th but for over a week it was stuck at the “label created” step. Attempted to contact them about that too and have no received an email back still. Honestly buy your figures off Amazon it’s cheaper and shipping is so much quicker. I was a fun fan of pulse for 2 years but now I’m just sticking to exclusives. I didn’t even mention the number of times they just randomly cancel an order of mine with no warning or anything. I’m exhausted of trying to do business with this company.
Show more
Getting better
One time it said to update and no update available seems to be receiving more frequent updates lately
Crash
This app constantly crashes and it’s designed so poorly. You just can’t look at all the toys.
Idk why it has a low rating
I have no issues with this app
Useless
I get the emails to check a product pre-order out. Email redirects to app and “can’t find page” — it can’t find any product page after checking out a few items.
Something’s wrong with the purchasing
Somethings wrong with the purchasing. I tried to purchase something and it says not working wait 20 minutes and I waited and it’s still not working. Can you please fix the app and give it a better update please
Hasbro plus app
App not that great when you want to pre order as usual.
Can’t use it
No matter what I click on when it comes to my account details, order history, addresses, preferences, and payments methods it does not show me anything cycles and kicks out.
Horrible
This app never seems to work,do not waste your time
Broken
Just tried to get in to preorder the new GI Joe stuff from the stream. Required an update so did that and now the app doesn’t work. 🤦♂️
Update: it’s been awhile since I’ve tried to use this app. Received an email showing something I wanted to preorder, it sent me to the app and it still doesn’t work. Guess I won’t be preordering anything. Fix the f’n app!!
Update: it’s been awhile since I’ve tried to use this app. Received an email showing something I wanted to preorder, it sent me to the app and it still doesn’t work. Guess I won’t be preordering anything. Fix the f’n app!!
Show more
Crashes
This app constantly closes and doesn’t let you see your confirmation number after ordering I ordered something 6 times because no notifications went through before i realized that my bank statement had 6 charges they need to invest money for a billion dollar company that is unacceptable
