Stay far away!
Shopping in the local store is okay, employees are usually very helpful - BUT, the pro membership and app leave a lot to be desired because the customer support sucks. I have been trying to get my account corrected for almost 2 months and no one will help. It is a simple matter of editing one email and deleting another but I keep getting the same run around - the internal team is investigating - there is nothing to investigate, just change the email address, already! The GameStop employee entered it incorrectly, but the GameStop customer support can’t / won’t fix it - in the meantime the monthly rewards are not available to me so my fee for a pro account is wasted money.
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AAimeeMaybe
Games
I bought a handful of games and I don't mind that none came with a case or manual but they were just thrown in a yellow bubble mailer with discs in a paper sleeve. No protection. All came really scratched up and a couple bent. One even had dirt on it. Two games haven't even shipped or anything. I'd advise against buying games online.
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PPickleick3
The app sucks
App crashes, and it opens web browsers inside the app, instead of having its own browser. Not all account information is visible in the app.
KKarimep94
Incompetent
Horrible company, I've ordered things online and they sent them to the wrong address on the other side of the country.
I want my money back!
I want my money back!
TThatRyGuy5
Many modern features still absent years later
The app is great for ordering items (not high demand ones) and checking orders but that’s about it.
No wishlists
No overall account details and editing options
No good cancellation process for multiple items that were pre ordered
No good or responsive design that redirects you to the item you want to view in orders
No organization between orders and their release dates or shipment dates
The app is extremely flimsy and poorly designed and optimized after many years of use I will now be returning to Amazon, the rewards or bonuses of pro are also no longer worth it so this’ll be my last time buying a subscription for it.
This app needs to focus more on actual customer service that helps each user have a simpler and easier experience when interacting with it. I shouldn’t have to resort to the website to change something in my account or to view the “saved for later” items. Instead it focuses on spamming your phone with notifications of “deals” and overpriced TCG.
No wishlists
No overall account details and editing options
No good cancellation process for multiple items that were pre ordered
No good or responsive design that redirects you to the item you want to view in orders
No organization between orders and their release dates or shipment dates
The app is extremely flimsy and poorly designed and optimized after many years of use I will now be returning to Amazon, the rewards or bonuses of pro are also no longer worth it so this’ll be my last time buying a subscription for it.
This app needs to focus more on actual customer service that helps each user have a simpler and easier experience when interacting with it. I shouldn’t have to resort to the website to change something in my account or to view the “saved for later” items. Instead it focuses on spamming your phone with notifications of “deals” and overpriced TCG.
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HHornyNegroid
