Pro membership not active
I bought a pro membership online. I received a confirmation email immediately, but the membership wasn’t activated on my account. Called support they say it can take 24hrs to activate. 24hrs later it still isn’t activated, support says “oh, it can actually take up to 48hrs”. Next 24hrs they attempt manual activation and say give it 24hrs. 72hrs later it’s still not active and support says it’s 1-3 business days! Ridiculous! Refund not an option on a digital purchase. I will never use GameStop digital products ever again.
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Slow , buggy, just like there website
I love GameStop , but lately there app is a mess and there website be coming down all the time
Glitchy app
App is just as glitchy as the website. Can’t even put in a new shipping address as it doesn’t save it. Just deleted the app. I’ll get my Pokemon cards else where
Horrible
I tried making an account and it said password invalid even when it says my password meets the requirements
Slow updates on items!
Ok so I downloaded this app to keep an eye out for pokemon games I want, and when I was able to see there was a game Pokemon Emerald for the GBA I tried to buy it but it wouldn’t let me, so I went to my local GameStop and they told me that it takes a few days for it to update, so within the hour I spotted the game it was already bought by another person before the app updated it was up for sale.
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Good App, Bad People
The app works really well for the most part other than randomly logging you out every so often. I actually had to make a new account since I got locked out of mine and the support wasn’t helping and neither were the people at my local GameStop
Rip off!!!
I ordered a game and a N 64 controller pack. The game was in such terrible condition and the controller pack was not an original and it took almost a week and a half just to get it. And the customer service is truly terrible. I’m definitely deleting this app.
App is glitch doesn’t work
Bad app just glitches can’t search fix it
Buggy as hell…
Terrible app, can’t load pages if you come from google, barely load pages from search in app, it’s very difficult (and often inaccurate) to check inventories from your local store(s)… needs work, like a lot…
Horrid App
The app is way too laggy and closes on random occasions
Glitches Galore
The app never functions properly. Constantly kicks me out & I’ll have to log back in. Sometimes it won’t even recognize my email and password. Other times it won’t even allow me to put things in my cart. Honestly just fed up with the inconsistency.
Forced to update my phone to update the app
Title speaks for itself. My phone version isn’t even that old…
Don't use this app.
I bought a control a month ago and it never arrived. I made the claim they answered me with an email saying that they are investigating... the following week I called and they didn't give me an answer I didn't get a refund nor did they give me an answer about what had happened with my purchase
Great app, BUT...
I had the GameStop app downloaded and was able to order off of it with ease.
A day or so after my order, I went to launch the app which loaded and stated to “Upgrade” the app.
Clicked “upgrade” and was taken to the App Store which then the download started but stopped with about 60% remaining until the upgrade was complete. Stopped and restarted about 5 different times with still NO Upgrade completion.
I deleted the app and tried to redownload it, and the download install STILL STOPS at about 60% and will not resume.
All of this was done on and off Wi-Fi to try the download either way.
Would be nice if this was fixed because honestly the App revamp was looking and operating pretty smooth and enjoyable.
A day or so after my order, I went to launch the app which loaded and stated to “Upgrade” the app.
Clicked “upgrade” and was taken to the App Store which then the download started but stopped with about 60% remaining until the upgrade was complete. Stopped and restarted about 5 different times with still NO Upgrade completion.
I deleted the app and tried to redownload it, and the download install STILL STOPS at about 60% and will not resume.
All of this was done on and off Wi-Fi to try the download either way.
Would be nice if this was fixed because honestly the App revamp was looking and operating pretty smooth and enjoyable.
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Very frustrating and deceptive app.
And trying to order a a game, somehow the order turned into a digital version of the game. After making sure that I click for a physical copy somehow I was still sent a digital one which are not refundable. Double check, and triple check that your orders are correct. I absolutely hate digital purchases for this reason.
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Goodbye GameStop
Cancelling my membership because the sole reason I had one was to submit cards a little cheaper. Now instead of being a little cheaper they are $80 along with PSA. The cards they sell are almost worse than scalpers. And the “discounts members get are scraps worth nothing. Genuinely disgusting. You all should be ashamed. You should have went bankrupt the first time. I hope you all go under again and don’t come back this time. Love your employees though.
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Terrible
Won’t send the activation code to my email, but I get weekly email adds and notifications. Was told I couldn’t get my five dollar monthly rewards unless I use the app. Goodbye to me stopping in GameStop once a month
Only works now for iOS 26+
Stupidly forced not to use the app because my phone doesn’t support iOS 26 or higher. Just another reason not to used their products anymore
GameStop app needs updates
This app needs better sign in options, it needs to be able to show options when you click on something you want to select, it also need to be able to save personal information, and finally it needs security it needs to detect when someone breaks into your account. That’s all for now, in theory this should make the app better.
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Terrible, closing all my accounts
I pre ordered ncaa football. They immediately provided a tracking number… it’s sat for weeks saying that it has yet to be shipped. I then tried to get ahold of GameStop. The people just said the exact same things to give me the run around. I tried emailing, I get a response 4 days later only because I then emailed a few times. My response was to wait until a month was up because that’s the allowable timeframe. Not cool. I’ve been with GameStop for 25 to 30 years and I’m done. Read the reviews on google. Same thing everyone is not receiving orders and then customers service won’t refund you or actually ship the item.sad to see GameStop going down the drain. So don’t order from somewhere who does not provide help to issues they caused.
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