Stay far away!
Shopping in the local store is okay, employees are usually very helpful - BUT, the pro membership and app leave a lot to be desired because the customer support sucks. I have been trying to get my account corrected for almost 2 months and no one will help. It is a simple matter of editing one email and deleting another but I keep getting the same run around - the internal team is investigating - there is nothing to investigate, just change the email address, already! The GameStop employee entered it incorrectly, but the GameStop customer support can’t / won’t fix it - in the meantime the monthly rewards are not available to me so my fee for a pro account is wasted money.
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Games
I bought a handful of games and I don't mind that none came with a case or manual but they were just thrown in a yellow bubble mailer with discs in a paper sleeve. No protection. All came really scratched up and a couple bent. One even had dirt on it. Two games haven't even shipped or anything. I'd advise against buying games online.
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The app sucks
App crashes, and it opens web browsers inside the app, instead of having its own browser. Not all account information is visible in the app.
Incompetent
Horrible company, I've ordered things online and they sent them to the wrong address on the other side of the country.
I want my money back!
I want my money back!
Many modern features still absent years later
The app is great for ordering items (not high demand ones) and checking orders but that’s about it.
No wishlists
No overall account details and editing options
No good cancellation process for multiple items that were pre ordered
No good or responsive design that redirects you to the item you want to view in orders
No organization between orders and their release dates or shipment dates
The app is extremely flimsy and poorly designed and optimized after many years of use I will now be returning to Amazon, the rewards or bonuses of pro are also no longer worth it so this’ll be my last time buying a subscription for it.
This app needs to focus more on actual customer service that helps each user have a simpler and easier experience when interacting with it. I shouldn’t have to resort to the website to change something in my account or to view the “saved for later” items. Instead it focuses on spamming your phone with notifications of “deals” and overpriced TCG.
No wishlists
No overall account details and editing options
No good cancellation process for multiple items that were pre ordered
No good or responsive design that redirects you to the item you want to view in orders
No organization between orders and their release dates or shipment dates
The app is extremely flimsy and poorly designed and optimized after many years of use I will now be returning to Amazon, the rewards or bonuses of pro are also no longer worth it so this’ll be my last time buying a subscription for it.
This app needs to focus more on actual customer service that helps each user have a simpler and easier experience when interacting with it. I shouldn’t have to resort to the website to change something in my account or to view the “saved for later” items. Instead it focuses on spamming your phone with notifications of “deals” and overpriced TCG.
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No
So apparently we are gonna keep updating the app but not the stores at all still running on broken 90’s tech and services that don’t work?
Bad
This app has way too many glitches. It’s not even worth getting this app. It constantly forgets my account and it’s just a big scam overall. The web browser is so much better.
Scalpers
Sucks how much more expensive some Pokemon card drops are
Unusable
Can’t create an account can’t activate membership can’t go online to activate it because it keeps redirecting to its broken app. Wasting my time and money sitting on an unactivated account because their app is broken
App COULD be so good, a one stop shop
I WANT to use the app more exclusively, but I still have to use the web browser version for better functionality. The app logs you out constantly with errors frequently when using. It’s been a glitch that has lasted for a year now, and yes I’m updated and have switched devices, this is not unique. The app has so much potential. Please have it working better and please allow more rewards, the rewards system is the only reason I choose to buy games from GS (aside from the incredible pro week sales) so please make the incentives more worth it
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Decent but needs improvement
The gamestop app is good for knowing what u want to get and seeing what your local store has available as well as deals that are ongoing but could use additional features to make the app even better. I’m surprised making lists aren’t a feature on this app akin to similar competitors where its easy to organize what items u would want and in what folder. This seems like no-brainer to me where u could make a list organizing what games u want for what console. The app occasionally crashes when you’re looking a game up and has a suprising amount of focus on non-gaming related figures, collectibles, and attire when I feel like promoting games should be at the forefront. Overall a decent app but definitely would benefit from copying competitors in organizing and having additional features
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Payment
Still waiting for my payment to hit my bank account and support team sucks and slow
Card Grading
Every time I receive a notification that my trading cards’ grades are ready to be reviewed I am unable to access them on the app. Very frustrating to say the least!
Irrelevant ads
Why do i need to see an ad for gta 6 on every single page on this app
Never preordering from Gamestop again
I preordered a digital copy
of FC27 2 weeks ago with my son expecting to be able to play it on launch day and here I am 2 days after launch and my digital code has not been delivered and all Gamestop “care”@gamestop.com can tell me is that there is a delay and distribution and my situation has been escalated to the proper team. I have never preordered a DIGITAL game and have not been able to play it at 12:00AM on launch day. Completely ridiculous for a publicly traded company called Gamestop when I can’t even play a game I preordered and can’t even play 3 days after launch day. Last time preordering from Gamestop.
of FC27 2 weeks ago with my son expecting to be able to play it on launch day and here I am 2 days after launch and my digital code has not been delivered and all Gamestop “care”@gamestop.com can tell me is that there is a delay and distribution and my situation has been escalated to the proper team. I have never preordered a DIGITAL game and have not been able to play it at 12:00AM on launch day. Completely ridiculous for a publicly traded company called Gamestop when I can’t even play a game I preordered and can’t even play 3 days after launch day. Last time preordering from Gamestop.
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Mlb7901
Still having problems can’t see my graded collectibles PSA
Order details are broken
Please fix!
It’s constantly blocking me
App randomly thinks I’m running a vpn and then blocks me making it impossible to place on order. Garbage app,
Can’t add items to cart
It’s not letting me add items to the cart smh
Won’t let me update address
I recently moved and the app will not let me update my shipping address.
