Horrible
Your services and customer support are the worst. I have never worked with customer support that is so useless. I had to call and beg for days to get someone to come and install the router to my new places and finally when it was done after threatening to churn, the WiFi is not working since three days. I have reached out to support multiple times to get the exact same verbiage from three different agents who have all been saying that someone will call me back without a timeline when no one does end up calling back. They promised that someone would come and check the issue today from 1-2 and that hasn’t happened either after I planned my day surrounding this. When I reach out to support, it’s same dialogue again. I understand, I have escalated this, someone will reach out as soon as possible but I cannot give you a timeline. I don’t understand how it’s okay to treat customers who pay for your services, this way.
Show more
Worst wifi experience
I am a GenC and have been using wifi since I was born but hathway service provider is the worst. I have taken 3 months plan and have been using this wifi since past 20 days. At the start of the plan it worked fine with minimal wifi down time but after 15 days, everyday the hathway wifi works only for 30mins and rest 23hrs 30mins is the down time.
I have never ever used such useless wifi. Even the customer support on app or the phone number provided those people know nothing and just have 1 line - technician will arrive and fix it within 4hrs. But nobody contacts. If we call customer care and fight with them, ask them to forward the call to higher management people on about 3-4calls then we get wifi service within seconds that too just for 30mins. This is my real everyday story after 15 days of hathway showing its true colors.
There is no one to listen and fix the issue. Pathetic customer support. I deeply regret trusting hathway for wifi service. Now my 3months money is stuck with hathway, giving no service, no refund.
It’s better to go for some good wifi providers like airtel, jio. But never put your money, waste your time and fight everyday leaving all your work for the service which you have already paid beforehand in hathway.
I have never ever used such useless wifi. Even the customer support on app or the phone number provided those people know nothing and just have 1 line - technician will arrive and fix it within 4hrs. But nobody contacts. If we call customer care and fight with them, ask them to forward the call to higher management people on about 3-4calls then we get wifi service within seconds that too just for 30mins. This is my real everyday story after 15 days of hathway showing its true colors.
There is no one to listen and fix the issue. Pathetic customer support. I deeply regret trusting hathway for wifi service. Now my 3months money is stuck with hathway, giving no service, no refund.
It’s better to go for some good wifi providers like airtel, jio. But never put your money, waste your time and fight everyday leaving all your work for the service which you have already paid beforehand in hathway.
Show more
Not worth it
I am a Hathway user from 2020 till up to date. I had move to a new location within my area and I had raise a request for relocation on Saturday for Monday 10:00 am and the engineer came around 2:00 pm and check the location and said their device had some defect (that small box they carry with them- like a Car battery) so they will be back after 30mins. I waited for 3 hours and those engineers are making excuses by saying they will come after one hour but they never returned and for which I had to take leave and then I called the Customer Support they said they send someone tomorrow which is on Tuesday to fix it. So on Tuesday one of the guy called and told me to share the location and said they will send someone for the location but after waiting for half day, nobody showed not even attending the calls or shows any assistance. This is such a pathetic experience. I usually don’t give bad feedback but your service compel me too. Now I am immensely waiting for your call. As I know you guys will call for your setup box. I am ready to slip over you. Highly recommended, don’t even think to get their services. It’s so frustrating and just a waste of time, energy and money.
Show more
Poor customer service
I have been using Hathway for sometime and referred to my friend. For installation itself Hathway is taking more than 2 days. If installation is going to be delayed then please inform the customer that you will come/will not come on that day and be it. For my friend they told it will take 1 day to come for installation and executive never called back or no messages. We are calling multiple times to follow up and for payment executive called us back to back and get it done within half an hour. Later, he told team will come but there is no response. We have waited for 2 days and they are calling on next day. I’m unable to work for those 2 days because of internet and installation team is reaching to us on weekends. If you guys are not going to come for installation within a day then why you are forcing the customer to pay immediately. Why can’t you get the payment post installation like other service providers. Also we tried to reach Hathway customer care number, that automated response system is totally irritating. Very hard to reach the customer care person and support email also useless, better you can remove it. Because whatever we mail, it’s only one way communication. So I’ve cancelled the internet service due to poor support. And for refund executive says it will take 15 days to month. Totally unacceptable.
Show more
Worst app and connection ever
I’m staying in Chennai, thanks to my bad luck and monopoly of Hathway in my area, I’m don’t have any other choice besides Hathway. For initial connection the sponsor/service provider used to come 5 times a day to convince me. Listening to his false promises and also not much of an option I chose this network. Since than it has become painful and frustrating. First it goes unserviceable every second week and second they would never response. One will ask you to register complaint on the app than the next one will say something irrelevant. It’s been more than a week and the issue is yet to be resolved. They have stopped answering my calls now. It becomes frustrating to try for something 30 times a day and nothing ever happens. I have to pay for entire month rent but half of the times it’s not working. I strongly recommend not to use this connection and avoid any unnecessary pain.
Thanks
Thanks
Show more
Worst Internet Service Provider in India
Hathway is undoubtedly the worst Internet service provider in India as i can understand from my own experience and from the reviews posted by many others. Hathway has appointed employees out of which many are pure idiots who doesn’t update any information in their system and on daily basis call you 20 to 30 times a day, asking for the same information. I was forced to disconnect their service six months ago only for the reason that I wanted some peace of mind from these unwanted calls. After six months of disconnection and modem given back to Hathway, they are still calling me, asking to renew the monthly subscription. These stupid people over there still don’t know that the modem is taken back by Hathway six months ago. It is such a poor and terrible service. Never give your phone number to Hathway or else you will be forced to destroy your SIM card and take new number. I am rating them as 1/5 because I can’t find zero or negative numbers for review.
Show more
Torture behaviour with customers
Currently i don't want to use the services of hathway so when my plan got over i didn't made any recharge, i got a call from them for recharge i clearly mdntioned that current i don't have use i will recharge it whenever i need but again i was getting the same calls from last 1.5 months i am really frustated with their beahaviour and questions in a day i get 10 calls from hatway from morning to evening, i am really fedup with them its my choice to make recharge or not but they are mentally touchering me by their calls from different numbers, i asked them to take the moderm back and disccont the connection but still no response and same calls even there is no customer care number of hatway, i suggest not to take hatway connection, if they had not done multiple calls daily i might recharged the connection according to my use because earliar i was using it but i dont want to recharge now and i will never recharge i am really frustrated with same types of multiple calls, i genuinely suggest not to take Hatway because when it come for service issues they don't response and when i comes to recharge they frustate the customer there is no help by anyone no custome care number i really need a disconnection don't call me i have my works.
Show more
Fraudsters
We had been using this service for past one and a half year without any issue but for the last two months the speed decreased exponentially. We had opted for a pack of 100 mbps and get somewhere between 5 to 7 mbps. Raised a ticket a week ago. No call back, no follow up and no resolution which is funny coz they will call you twice a day, everyday, when renewal is due from our end. Each time we called the customer care to cancel the service, the executives literally begged us to give them another chance and that they will solve it within 24 hours. Same story every day for the last 7 days. If you highly rely on internet to work from home or for your kids’ online classes then this is not the service provider for you. Please go to the competitors. Hathway does not take their paying customers seriously. We have finally raised a ticket to terminate our services on their faulty automated service menu and they haven’t acted upon that as well. (FYI - once you raise a termination request, they will not connect your call to the customer care. So if you don’t need their services anymore, you can go to hell for all they care). I generally opt for quarterly plans to avoid the hassle of recharging every month and my current plan expires after two and a half month but I can’t wait to hear their idiotic excuses for why they cannot give me my refund even if I won’t be using their connection anymore 😊
Show more
Should have deducted stars if the option available
I don’t know where to start with because there are so many cons with the app. To start with, i will highlight the unwillingness of company to put up a customer experience first. How can a company launch an app and a chat support with doing a UAT itself. Their newly launched chat support doesn’t even have an option to right a message (on ios at least). The app never give the correct information about due dates, new or other options to change the plan etc. most of time their support system is under maintenance. No other option is available to log an request other than routing through their chat support (which is useless). Never in last 3 years i have found the speed test working on the app. I can go on for longer but i would rest my case by saying the owners to teat the app before launching or at least invest in upkeep of the app as well.
Show more
Hathway is worst service provider.
When I took the connection I was quite satisfied with the service, but then I realised they have worst customer care service. I moved from Noida to Gurugram at a location where they didn’t have their connection, despite having 2 month of service left I asked them to come pick the device and disconnect my service, but instead of taking my request they simply ignored. For 6 month they harassed me day in and out despite repeating the same statement again and again. I had to keep my phone shut most of the time because they used to call me more than 10 times a day. When I said if they call me one more time i will sue their company do you all know what they did? Sent me a legal letter asking for the device to be taken to their place and surrender. When they gave service I didn’t go to their office they came so after I stop using their service they treat people as servants, more over instead of confirming their own team they dared to mail me the letter when it was a clear case of fault from their end. DUDES U CAME TO GIVE U SERVICE SO IT WAS YOU WHO HAD TO COME PICK IT UP. Now I have made my mind to fight a case for the mental harassment and the threatening mail despite their own fault. If they are calls centre they should have my recording in case if they don’t have them they are fraud again .. so it’s win win for me..
Show more
Absolutely pathetic
Hathway has to be the most unprofessional and immature broadband service in Mumbai. They literally run a mafia, I recently had to buy hathway services as there was no alternatives because of hathway mafia. First the force you to take 3 month plan and 1 month is not allowed initially then they provide pathetic service. Of the 5 days of services, the first 2 days the speed was horrible and most websites didnt open, and for the past 2 days the internet is not working at all, if I call up the customer care they keep on extending the fixing period by 24 hours every day. And the technician who fixed the internet says, they are busy and wont be able to attend for atleast a couple of days. And there is no way to ask for a refund, as they keep on telling me to contact some other person, I have been on calls with 4 different people from hathway, from different department but still no one helps out, saying this is not their problem.
Show more
Hathaway is fraud and pathetic customer service
Whomsoever it may concern.
Please do not take any service from Hathway.
They call you and keep calling you bugging you and ask you to pay and offer you discounts.
They keep calling you and if you tell them that you want internet connection within one day they ask you to pay first and promised to come the next day to install modem and start internet. But then every day they keep postponing for frivolous reasons and then blame you that the installation agent called you and you are not answering. I paid them on first of October with the promise that they will do installation the next day; it is ninth of October and every day they are postponing the installation when it was promised to me that if we don’t install in one day we will give my money back and now nobody is answering my calls.
Jio Fiber and all the connections are way better services than Hathway. At Hathway nobody answers your calls, customer care doesn’t even answer your calls, there is no way you can book a service request on their app or website.
Hathaway is full of liars scammers looters and fake people. I have my google pay payment receipt and Hathway didn’t even give the receipt. I am mulling about filling a consumer court complaint on Hathway.
I wish I could give it zero star.
Please do not take any service from Hathway.
They call you and keep calling you bugging you and ask you to pay and offer you discounts.
They keep calling you and if you tell them that you want internet connection within one day they ask you to pay first and promised to come the next day to install modem and start internet. But then every day they keep postponing for frivolous reasons and then blame you that the installation agent called you and you are not answering. I paid them on first of October with the promise that they will do installation the next day; it is ninth of October and every day they are postponing the installation when it was promised to me that if we don’t install in one day we will give my money back and now nobody is answering my calls.
Jio Fiber and all the connections are way better services than Hathway. At Hathway nobody answers your calls, customer care doesn’t even answer your calls, there is no way you can book a service request on their app or website.
Hathaway is full of liars scammers looters and fake people. I have my google pay payment receipt and Hathway didn’t even give the receipt. I am mulling about filling a consumer court complaint on Hathway.
I wish I could give it zero star.
Show more
Worst 😡😡😡😡😡and really disgusting behaviour🤢
Currently i don't want to use the serivices of hathway so when my plan got over i didn't made any recharge, i got a call from them for recharge i clearly mdntioned that current i don't have use i will recharge it whenever i need but again i was getting the same calls from last 1.5 months i am really frustated with their beahaviour and questions in a day i get 10 calls from hatway from morning to evening, i am really fedup with them its my choice to make recharge or not but they are mentally touchering me by their calls from different numbers , i asked them to take the moderm back and disccont the connection but still no response and same calls even there is no customer care number of hatway, i suggest not to take hatway connection, if they had not done multiple calls daily i might recharged the connection according to my use because earliar i was using it but i dont want to recharge now and i will never recharege i am really frustrated with same types of multiple calls , i genuinely suggest not to take Hatway because when it come for service issues they donn't response and when i comes to recharge they frustate the customer there is no help by anyone no custome care number i really need a disconnection don't call me i have my works take your moderm and don't disturb me otherwise i will call in cyber cell.😡😡😡😡😡😡
Show more
Pathetic, fake, scam and fleecing
Whomsoever it may concern. Please do not take any service from Hathway. They call you and keep calling you bugging you and ask you to pay and offer you discounts. They keep calling you and if you tell them that you want internet connection within one day they ask you to pay first and promised to come the next day to install modem and start internet. But then every day they keep postponing for frivolous reasons and then blame you that the installation agent called you and you are not answering. I paid them on first of October with the promise that they will do installation the next day; it is ninth of October and every day they are postponing the installation when it was promised to me that if we don’t install in one day we will give my money back and now nobody is answering my calls. Jio Fiber and all the connections are way better services than Hathway. At Hathway nobody answers your calls, customer care doesn’t even answer your calls, there is no way you can book a service request on their app or website. Hathaway is full of liars scammers looters and fake people. I have my google pay payment receipt and Hathway didn’t even give the receipt. I am mulling about filling a consumer court complaint on Hathway. I wish I could give it zero star.
Show more
Extensive long term review
So I have been using this ISP since very long time, how long well since May 2003 to be precise. yes it almost two decades. Back then it was “anar”and i hardly recall facing any issues related to connectivity after a decade or so Hathway took over, no major upgrade took place but Service in term of connectivity didn't degrade either and some time in 2018 the big daddy took over (pun intended) and even since then Hathway is on slippery slop downtown gradually increased for me 2019 it was almost 5%, in 2020 that rose to 10% and in 2021 it’s almost 15% yes my internet was down 10 time in past 7 months and they took on an average 3 days to resolve the issue that sums up to 85% of up time or 15 % downtime. So what changed, well few things that come to my notice. firstly they are highly understaffed and thats the reason why you won’t hear form them when you raise a complaint, secondly compromise in qualities of instruments and cables and for that management has to be blamed. so at the end of the day we have to accept that it is what it is or may be the big daddy want this company to die slowly so that his other company can grow, either way now is the time that we have to seriously considering striking out term “fair competition” from Indian legal system. Bottom line if you have an option to opt out, just opt out form R ecosystem and for rest of us wait till you get your turn to switch the boat until then lord may have mercy on us.
Show more
Worst Ever Broadband Connection
I have taken the Broadband connection from Hathway few months back but within 10 days I am started facing internet issue and want to raise the request but due to lockdown I need to move out from Bangalore.. post expiry of my internet plan they have started calling unlimited times (minimum 10 times a day), I informed them that I am not available in the location and will be back after 6 months and will re activate my plan.. But all this information goes into vein and still receiving calls 7-8 times daily after 2 months.. it is so frustrating.. they do not have proper network, no proper channel for information flow, no mercy to customer, it’s just a fraud company who make your life miserable.. Do not go for this fraudester if you want to live your life peacefully..
I don’t want to give any star to these suckers but there is no option.. so half star to them.. Pathetic..
I don’t want to give any star to these suckers but there is no option.. so half star to them.. Pathetic..
Show more
FRAUD AND THIEVES
Really wish I could give less than one star. Have had hathway internet for more than 2 years. For sure without fail atleast 4-5 days per month I will not have Internet, and when you do an complaint about it, and once they register a complaint then that’s it. You cannot even reach out to customer care for follow ups till the complaint is solved and they will make sure to solve at their own pace. In September - October 2020- I was without Internet for more than a month without any resolution. Despite registering a complaint there was no action. I have switched to ACT Fibernet which is a million times better. Now since I’m not using Hathway for more than 2 months I get atleast 3-4 calls everyday with their offers and asking why I’m not renewing and still their company is so pathetic that they don’t even know why or bother to know more details as to why I’ve discontinued.
They are the worst company in the Internet space in India. FRAUDS
They are the worst company in the Internet space in India. FRAUDS
Show more
Worst service. Pathetic App. 0 Stars
They change plans mid way.
They would promote 3/6/12months plans knowing that once customer paid the amount they’d not change the connection. Then after activating the plan for maybe 15/20 days they’ll reduce the FUP limit. My FUP Limit has been decreased from 1560GB for 4 months to 1516GB in 3 days and I’ve been seeing that they’re reducing the FUP limit every day, while simultaneously increasing my used Data mark. After sending multiple mails to them they’ll not even reply no call back. Even when Internet stops working they’ll just say same old line ’Technical Problem’ and never rectify the issue promptly.
Pathetic service, do not buy there internet, these people only call when they need money after you’d make payment they’ll never call, no matter how many times you raise a complaint through phone or their app.
Their Service Not recommended at all.
They would promote 3/6/12months plans knowing that once customer paid the amount they’d not change the connection. Then after activating the plan for maybe 15/20 days they’ll reduce the FUP limit. My FUP Limit has been decreased from 1560GB for 4 months to 1516GB in 3 days and I’ve been seeing that they’re reducing the FUP limit every day, while simultaneously increasing my used Data mark. After sending multiple mails to them they’ll not even reply no call back. Even when Internet stops working they’ll just say same old line ’Technical Problem’ and never rectify the issue promptly.
Pathetic service, do not buy there internet, these people only call when they need money after you’d make payment they’ll never call, no matter how many times you raise a complaint through phone or their app.
Their Service Not recommended at all.
Show more
Worst broadband ever fraud people they take payment and never install the broadband
To all the users and non users please do not take Hathway broadband service these guys are frauds they irritated me calling me and convinced me to make payment its been 8 days they dint install my internet till date and no response from customer care people and the sales person who forced me to install i am on a verge of loosing my job today these guys have no ethics as they lift the calls and disconnect the call of customers face and we will be help less as we have no option they beg the customers till we do payment and once done we need to beg them for connections so guys all the details about office location shown in the google maps are fraud locations there will be no offices present in that location and the number they provide on google are the numbers which doesn’t even exist this is my bad experience please dont get in this fraud broadband scam i beg you guys please boycott hathway connection.
Show more
Worthless service don’t waste your time and money with this ISP
They would sell limited plans quoting unlimited is you pay in advance for 6 months to an year so that you can’t change your connection as they know they won’t be able to provide any service and there are no unlimited plans. Your connection would start going down for hours and days and you would not get any support whatsoever.
Another point before taking the plan they would say that in 50mpbs plan you would get 50mbps speed. But once you get it installed they would say that only LAN connection you would get 50mbps but on WiFi you would get max 20mbps and strangely enough on 25mbps plan on WiFi you would get 10mbps max speed. Which is all crap.
Do if you have a lot of money and time to water on something that doesn’t work go ahead and get trapped. Airtel is much expensive but comparatively reliable so I recommend them instead.
Another point before taking the plan they would say that in 50mpbs plan you would get 50mbps speed. But once you get it installed they would say that only LAN connection you would get 50mbps but on WiFi you would get max 20mbps and strangely enough on 25mbps plan on WiFi you would get 10mbps max speed. Which is all crap.
Do if you have a lot of money and time to water on something that doesn’t work go ahead and get trapped. Airtel is much expensive but comparatively reliable so I recommend them instead.
Show more