Horrible
Your services and customer support are the worst. I have never worked with customer support that is so useless. I had to call and beg for days to get someone to come and install the router to my new places and finally when it was done after threatening to churn, the WiFi is not working since three days. I have reached out to support multiple times to get the exact same verbiage from three different agents who have all been saying that someone will call me back without a timeline when no one does end up calling back. They promised that someone would come and check the issue today from 1-2 and that hasn’t happened either after I planned my day surrounding this. When I reach out to support, it’s same dialogue again. I understand, I have escalated this, someone will reach out as soon as possible but I cannot give you a timeline. I don’t understand how it’s okay to treat customers who pay for your services, this way.
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Worst wifi experience
I am a GenC and have been using wifi since I was born but hathway service provider is the worst. I have taken 3 months plan and have been using this wifi since past 20 days. At the start of the plan it worked fine with minimal wifi down time but after 15 days, everyday the hathway wifi works only for 30mins and rest 23hrs 30mins is the down time.
I have never ever used such useless wifi. Even the customer support on app or the phone number provided those people know nothing and just have 1 line - technician will arrive and fix it within 4hrs. But nobody contacts. If we call customer care and fight with them, ask them to forward the call to higher management people on about 3-4calls then we get wifi service within seconds that too just for 30mins. This is my real everyday story after 15 days of hathway showing its true colors.
There is no one to listen and fix the issue. Pathetic customer support. I deeply regret trusting hathway for wifi service. Now my 3months money is stuck with hathway, giving no service, no refund.
It’s better to go for some good wifi providers like airtel, jio. But never put your money, waste your time and fight everyday leaving all your work for the service which you have already paid beforehand in hathway.
I have never ever used such useless wifi. Even the customer support on app or the phone number provided those people know nothing and just have 1 line - technician will arrive and fix it within 4hrs. But nobody contacts. If we call customer care and fight with them, ask them to forward the call to higher management people on about 3-4calls then we get wifi service within seconds that too just for 30mins. This is my real everyday story after 15 days of hathway showing its true colors.
There is no one to listen and fix the issue. Pathetic customer support. I deeply regret trusting hathway for wifi service. Now my 3months money is stuck with hathway, giving no service, no refund.
It’s better to go for some good wifi providers like airtel, jio. But never put your money, waste your time and fight everyday leaving all your work for the service which you have already paid beforehand in hathway.
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Not worth it
I am a Hathway user from 2020 till up to date. I had move to a new location within my area and I had raise a request for relocation on Saturday for Monday 10:00 am and the engineer came around 2:00 pm and check the location and said their device had some defect (that small box they carry with them- like a Car battery) so they will be back after 30mins. I waited for 3 hours and those engineers are making excuses by saying they will come after one hour but they never returned and for which I had to take leave and then I called the Customer Support they said they send someone tomorrow which is on Tuesday to fix it. So on Tuesday one of the guy called and told me to share the location and said they will send someone for the location but after waiting for half day, nobody showed not even attending the calls or shows any assistance. This is such a pathetic experience. I usually don’t give bad feedback but your service compel me too. Now I am immensely waiting for your call. As I know you guys will call for your setup box. I am ready to slip over you. Highly recommended, don’t even think to get their services. It’s so frustrating and just a waste of time, energy and money.
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Poor customer service
I have been using Hathway for sometime and referred to my friend. For installation itself Hathway is taking more than 2 days. If installation is going to be delayed then please inform the customer that you will come/will not come on that day and be it. For my friend they told it will take 1 day to come for installation and executive never called back or no messages. We are calling multiple times to follow up and for payment executive called us back to back and get it done within half an hour. Later, he told team will come but there is no response. We have waited for 2 days and they are calling on next day. I’m unable to work for those 2 days because of internet and installation team is reaching to us on weekends. If you guys are not going to come for installation within a day then why you are forcing the customer to pay immediately. Why can’t you get the payment post installation like other service providers. Also we tried to reach Hathway customer care number, that automated response system is totally irritating. Very hard to reach the customer care person and support email also useless, better you can remove it. Because whatever we mail, it’s only one way communication. So I’ve cancelled the internet service due to poor support. And for refund executive says it will take 15 days to month. Totally unacceptable.
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Worst app and connection ever
I’m staying in Chennai, thanks to my bad luck and monopoly of Hathway in my area, I’m don’t have any other choice besides Hathway. For initial connection the sponsor/service provider used to come 5 times a day to convince me. Listening to his false promises and also not much of an option I chose this network. Since than it has become painful and frustrating. First it goes unserviceable every second week and second they would never response. One will ask you to register complaint on the app than the next one will say something irrelevant. It’s been more than a week and the issue is yet to be resolved. They have stopped answering my calls now. It becomes frustrating to try for something 30 times a day and nothing ever happens. I have to pay for entire month rent but half of the times it’s not working. I strongly recommend not to use this connection and avoid any unnecessary pain.
Thanks
Thanks
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