Hathway = headache.
My experience with Hathway Broadband has been an absolute disaster — hands down the worst service I have ever paid for in my life. Calling it “broadband” is an insult to the word internet. The connection drops more often than it actually works, speeds are a joke, and buffering is basically the default state.
Customer support? Completely useless. You either wait forever, get robotic replies, or they simply close complaints without fixing anything. It feels like once they take your money, you don’t exist anymore. No accountability, no professionalism, no respect for customers’ time.
As for the OTT services bundled with it — half the time they don’t activate, don’t work properly, or require endless follow-ups. What’s the point of offering something that never functions?
If frustration had a physical form, it would look exactly like this service. I wouldn’t recommend this connection even to my worst enemy. Save your money, save your sanity, and choose literally ANY other provider.
Customer support? Completely useless. You either wait forever, get robotic replies, or they simply close complaints without fixing anything. It feels like once they take your money, you don’t exist anymore. No accountability, no professionalism, no respect for customers’ time.
As for the OTT services bundled with it — half the time they don’t activate, don’t work properly, or require endless follow-ups. What’s the point of offering something that never functions?
If frustration had a physical form, it would look exactly like this service. I wouldn’t recommend this connection even to my worst enemy. Save your money, save your sanity, and choose literally ANY other provider.
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OTP Page not working. Unusable app
OTP validation does not work. Page does not go beyond OTP validation.
This app needs to be taken down if app Developers are not interested to fix it.
This app needs to be taken down if app Developers are not interested to fix it.
Response from developer
Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details with support team. We would be more than happy to assist you. Best Regards.
Useless app
Doesn’t even allow existing customer to log-in. Totally useless.
Response from developer
Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details with support team. We would be more than happy to assist you. Best Regards.
Why make an app that doesn’t work?
I was forced to install the app to receive an OTP for work order completion. To login to the app I am supposed to enter another OTP that comes over SMS. The app won’t proceed beyond the login page after receiving and entering half a dozen OTPs. Have you tested this app before launching? What a joke and disappointment this is.
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Useless App
Login functionality itself does not work in this app.
