Not What It Promises
However, in practice, the experience has been disappointing.
One of the key platforms included in their offering is SonyLIV, and it simply does not work properly through the app. Despite SonyLIV being listed as part of the subscription benefits, the content either doesn’t load or fails to function as promised. This completely defeats the purpose of buying a bundled subscription.
If an app markets itself on the promise of “all OTTs in one place” and specifically includes SonyLIV in its promotional material, then it should ensure seamless functionality. Customers are paying with the expectation that every listed service will work smoothly. When a major platform doesn’t function even after purchasing the subscription, it feels misleading.
The concept is excellent. The execution is not.
Until all promised platforms—especially SonyLIV—work reliably within the app, I would advise potential subscribers to think carefully before purchasing.
Response from developer
Dear Anjya, We’re truly sorry to hear about your experience. This is definitely not the kind of service we aim to provide to our customers. We understand your expectations, especially when subscribing for bundled access, and we regret the inconvenience caused. If you’re facing issues with SonyLIV content, please reach out to us at support@ottplay.com with your registered mobile number and a short error video/screen recording. This will help our technical team investigate the issue properly and assist you with a resolution at the earliest.
No bad
Response from developer
Dear Vishav, Thank you for your feedback, and we’re really sorry for the inconvenience you experienced. Please share your registered mobile number along with the error screenshot at support@ottplay.com so our team can check your subscription status and resolve the issue at the earliest. We’re here to help and ensure a smooth experience for you.
