OTTplay User Reviews

Name: OTTplay
Rating: 4.54878 (164 reviews)

OTTplay

HT Media Ltd.

🎬 Entertainment

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Not What It Promises

I subscribed to OTTplay because it claims to provide access to multiple OTT platforms under one subscription, which sounds like a great concept in theory. The idea of managing and watching all major OTT apps in one place is convenient and appealing.

However, in practice, the experience has been disappointing.

One of the key platforms included in their offering is SonyLIV, and it simply does not work properly through the app. Despite SonyLIV being listed as part of the subscription benefits, the content either doesn’t load or fails to function as promised. This completely defeats the purpose of buying a bundled subscription.

If an app markets itself on the promise of “all OTTs in one place” and specifically includes SonyLIV in its promotional material, then it should ensure seamless functionality. Customers are paying with the expectation that every listed service will work smoothly. When a major platform doesn’t function even after purchasing the subscription, it feels misleading.

The concept is excellent. The execution is not.

Until all promised platforms—especially SonyLIV—work reliably within the app, I would advise potential subscribers to think carefully before purchasing.

Anjya2.0

5 months ago

Response from developer

Dear Anjya, We’re truly sorry to hear about your experience. This is definitely not the kind of service we aim to provide to our customers. We understand your expectations, especially when subscribing for bundled access, and we regret the inconvenience caused. If you’re facing issues with SonyLIV content, please reach out to us at support@ottplay.com with your registered mobile number and a short error video/screen recording. This will help our technical team investigate the issue properly and assist you with a resolution at the earliest.

No bad

Your OTT Play app is actually pretty good, but sometimes even after subscribing, it keeps asking for subscription again—like we’ve already recharged, yet it says “subscribe once more,” and it becomes a huge hassle. For two days my OTT Play app wasn’t working properly, it only started running fine today, on the third day.

Vishavhere

5 months ago

Response from developer

Dear Vishav, Thank you for your feedback, and we’re really sorry for the inconvenience you experienced. Please share your registered mobile number along with the error screenshot at support@ottplay.com so our team can check your subscription status and resolve the issue at the earliest. We’re here to help and ensure a smooth experience for you.

Very good. Platform amazing

Good for discovering new stuff across platforms, but wow it's slow sometimes. Keeps suggesting reality TV even though I hate it. Search is frustrating. Too many random notifications. Great concept that needs better execution.

Anju pardhan

9 months ago

Good

I was skeptical about consolidated streaming apps, but OTT Play proved me wrong. The interface is clean, responsive, and doesn't feel cluttered despite having so many channels. My favorite feature is how seamlessly it switches between different platforms. Hotstar content loads just as smoothly as Zee5 - brilliant engineering

Anshiikaaaaa

9 months ago

Very Useful

This app saved my entertainment budget! Instead of maintaining separate subscriptions for Hotstar, SonyLIV, Zee5, and others, I get everything through OTT Play. The interface is so smooth that I often forget I'm using a third-party app - it feels native and responsive

Abhaygarg12

9 months ago

Fraud and unprofessional company

I canceled my subscription one week before but this guys deduct the amount from my account and I called them and there asking me share cancel sms . But this fraud company not sending any cancel sms and in application also I don’t see any cancel option . Disgusting app . Be aware of this type of fraud application and government should take action on this type of companies and they have not mentioned customer care number also in application. You will never grow and one day you will close your company.

Tpskmr

9 months ago

Worst Customer service

Worst customer service
I got autopay request continuously twice. by mistake i made payment both the times. When i called customer support regarding this they said yes we have received double payment, no need to worry you get ur refund in 2/3 days. But unfortunately no refund came. so i did mail to support team, and now the team is saying they haven’t received any payment from my side.. so funny naa. My Ott subscription is active and i am using it still they are saying payment not received once also😑

Swapna Pawar

9 months ago

Pathetic app, please refund my money

The app experience is really pathetic. Keeps hanging out and there’s no specific error messages as well. I request you to refund my money back immediately.

Atkupar

a year ago

Response from developer

Dear User, We’re sorry for the trouble cause. Please try clearing the cache and reinstalling the OTTplay app to improve performance. If the issue still persists, kindly share a short error video along with your device details at support@ottplay.com so our team can check and assist you further.

Fraud company

I have cancelled subscription from ott play app one day before renewal but on the very day of renewal it gets re subscribed by itself and my money got deducted, I also tried to cancel subscription from payment app where cancellation messed is unableto send. I have talked to customer care of ott play app they gave me no solution, i also talked to bank they told me to block upi payments. So once you subscribed ott play app there is no option to unsubscribe. it is totally fraud app, don’t go for it. further more when tou unsubscribe ott play app from app itself then once you will recieve otp message for cancellation but no confirmation mesaage of cancellation after sumitting your action of unsubscription through otp, and even the otp message gets deleted by itself.

zspejdyikabbsjdjdjjd

a year ago

Response from developer

Dear User, We tried to find your contact details using the name provided here but were unable to locate any communication from our end. We request you to kindly write to us again at support@ottplay.com with your registered mobile number and a detailed description of the issue. Our team will get back to you at the earliest.

Misleading subscription & unfair charges

I canceled my OTTPlay subscription well before renewal using the iOS app, yet my card was still charged. Support claims cancellation is only valid via browser, not app or Safari — a dark pattern to trap users. Despite canceling, I was told I’m not eligible for a refund. Their customer care is quick to help if you want a subscription, but if you want to cancel, they don’t support you. If an issue arises, they ask for an email, which they never reply to, or when they do, they refuse refunds. I followed up for 3 months, checking every 15 days, but they kept ignoring me. Many other users report the same. The app also avoids Apple’s in-app payments to bypass safeguards. Apple should investigate and take strict action against these unfair practices.

Hercules💪

a year ago

Response from developer

Dear User, we sincerely regret the inconvenience. We could not trace any prior communication under your name. Kindly write to us again at support@ottplay.com with your registered details, and our team will prioritize resolving this for you.

Ott options are good

Great and best price

Jasswind

a year ago

Response from developer

Dear User, thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at support@ottplay.com. We would love to hear from you!

Messed Up Auto Cancel Subscription

I had a automatic subscription and wanted to cancel it. I had to call the help line and then took me 15 mins to cancel the subscription. They made me click minimum 10 clicks before I could cancel the subscription. Then they made me write a 100 worded reason to cancel it. You cannot cancel until you write 100 words. Who makes a customer do that man? This is clearly an ill practice to ensure we don’t cancel auto subscription. I will never subscribe to this ott ever again. Worst user experience ever.

Yash_Davkar

a year ago

Worst app ever

I purchased the premium on this platform but it doesn’t work especially to watch Ayyana Mane why is it only for this web series is it just because of the language or any other most of users have commented regarding this on there social media handle but it no response for them then why do you ask the users to get premium subscription isn’t it a real scam from your end. I really need refund for the hard earned money I spent on the premium subscription.
I definitely don’t want to give even a 1 star rating also.

Kushi R

a year ago

99% downtime, No Customer Support, but on time money deduction

1. First month was good but second month as soon as they deducted 299 rupees everything stopped working from day one
2. I am a computer engineer so I tried to resolve everything from my end but nothing worked.
3. I called the customer care they asked me to mail them the issue.
4. After multiple reminders over mail on 4th day they requested my phone number which they could have looked up in their database.
5. It has been more than 7 days now. No response yet. Do yourself a favour stay away from this app.

Rishabh Jha

a year ago

Poor app and Full of Cheating

OTTplay is a promising idea executed poorly, plagued by a clunky interface, frequent crashes, and an ineffective recommendation system. The app often fails to deliver relevant content, and the search function is unreliable. Despite advertising itself as an all-in-one streaming solution, it merely redirects users to other apps, requiring separate subscriptions, which defeats the purpose of an aggregator. Customer support is slow and unhelpful, making it frustrating to resolve issues. Overall, the experience feels unpolished and unreliable, making it hard to justify using OTTplay over individual streaming platforms.

Mahi_MJ

a year ago

Please Don't Download

I'm extremely disappointed with Otttply! The platform's user interface is clunky and outdated. The customer support team is unresponsive and unhelpful. I experienced frequent technical issues, including glitches and errors. The quality of services offered is subpar, and the prices are exorbitant. Overall, my experience with Otttply was frustrating and unsatisfactory. I would not recommend this platform to anyone. One star is even too generous for this substandard service.

Dhdhhdbbab

a year ago

Ott options are good

Good and watch easily

Jasswind

a year ago

Response from developer

Dear User, thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at support@ottplay.com. We would love to hear from you!

Not able to apply coupon

I am not able to apply the coupon i got from my phone purchase despite repeated tries i am not able to find the apply coupon button pls tell me how can i do that

$\ (•◡•) /ಠ_ಠ$ \ (•◡•) /ಠ_ಠ

2 years ago

Big fraud company OTT play, big scammers!

I have been trying to cancel my subscription since last 2 days however it does not allow me to cancel. I have also emailed their support team to cancel. They ask you reason to cancel the subscription and to my surprise they made it mandatory to answer that question without which you can’t move ahead. Stupid concept, if someone does not want to pay you more it’s his/ her choice why you forcefully ask questions, have you started considering yourselves above law or fundamental rights of human being. It’s my money and my mind either I cancel your so called pathetic service or not cancel. Please don’t scam people cancel their subscription if they don’t want it anymore. I’m getting the error that I have exceeded OTP limits and need to wait for 24hrs. I completely know that this is a fraud practice, you will keep on exceeding this OTP issue for next 2-3 days and will smartly give the reason that it was not done 2days advance of the next auto debit date. Stop this fraud!!! stop scamming people!!! Cancel my subscription immediately!

mahenahire

2 years ago

Response from developer

Dear User, We sincerely apologize for the inconvenience you have faced. Please be informed that we have cancelled the auto-renewal of your subscription from the backend. You will not be charged for the next cycle. We truly value your feedback and take it seriously, and we will work on improving the cancellation process to make it smoother for our users. Kindly consider updating your ratings if your issue has been resolved.

Terrible User Experience - Beware of Hidden Unsubscribe Option

I had a very disappointing experience with OTTplay. I subscribed expecting a smooth and user-friendly platform, but I quickly realized that they have hidden their unsubscribe option, making it almost impossible to cancel the service. It's incredibly frustrating to be trapped in a subscription with no clear way out.

The fact that they make it difficult to unsubscribe shows a lack of transparency and poor customer service. It feels like a deliberate attempt to make users stay subscribed against their will. I spent hours trying to find a way to cancel, and I still had to contact support, which only added to the inconvenience.

If you’re thinking of subscribing to OTTplay, beware! There are better platforms out there with far better service and transparency. I wouldn’t recommend this service to anyone.

Useless Uptodd

2 years ago

Response from developer

Dear User, We regret to inform you that we don't have a refund policy and we can't cancel a subscription, once it is purchased. We want to clarify that all details regarding auto-renewal charges and the cancellation deadline are clearly outlined on the "Manage Subscription" page. Please note that subscriptions cannot be canceled within the last two days of the plan's expiration date. Kindly follow the below steps to cancel the auto-renewal from an Android & iOs device. For Android: "Go to Profile > My Subscription > Manage Subscription > Cancel Membership". For iOS: 1. Open the Settings app 2. Tap your Profile 3. Tap Subscriptions 4. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled. You can also follow the below link: https://support.apple.com/en-in/HT202039 If you encounter any challenges with cancellation, please reach out to us at support@ottplay.com with your registered number, and we will assist you further.