No privacy options
Deleting app due to tracking, including personal info
Freezes every screen
Would not recommend. Couldn’t get the app to function for more than a few seconds at any screen.
AI feature doesn’t work
AI feature doesn’t work at all. Freezes my phone every time I try to use it.
Stay away from this app
While the designers are wonderful on this app the customer service is absolutely the worst. I had made four orders with this app and each one has more issues to the point where I will no longer order from the site. The customer service team takes days to get back to you and you must constantly bug them to get what you need. It is a complete waste of time and money. Do not order anything through this site.
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Do Not Use
I’ve done three projects with Haven and the same designer. The designer ghosted me for 30+ days after buying a full design package. Everything I ordered took 8+ weeks to arrive and their customer service is AWFUL. Huge waste of time and money
Both the app and the design services disappoint
I paid for design services, but the final rendering had the colors in my home wrong, and included a couch that wasn’t one of my purchase options. I sent feedback about that, but haven’t heard anything (to be fair, the feedback was sent just after New Years, so maybe due to a holiday backlog). The designer doesn’t seem to read all of my messages, so suggests things I already stated was not an option. You can’t move around in the rendering, so only have 2 static views that just seem off in terms of proportions. Such a disappointment compared to the online services I used for design 6 years ago!
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The worst
I ordered a design for my son’s room. It took two weeks to get the design back. At first they have you pick out items from the photos they provide and then they just use those exact same items for your room. The design I got back laughable. I wish I could attach a picture for you all to see. Not comparable to modsy at all. This is very very bad. I’m going to try now figure out how to get my $80 back that I paid for this scam.
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Poor App Experience
My experience with my interior designer was amazing! Would 10/10 recommend Havenly’s services. Although, their app is very glitchy, unintuitive, and slow. The app has crashed on me numerous times and the UX/UI isn’t very intuitive in some cases especially when I am in the project tab.
Looking all over!
New to using the app that’s why only 3 stars. Helped me find two end chairs for my dining room table at a great price! Bummed that I can’t even get product ideas for bathrooms and kitchens. Feel forced to use their designers for help which bums me out. Recommendations for leaving were not impressive HOWEVER, I am new and probably not interacting with the app to get the most out of it. So far a thumbs up as compared to the four other apps I have tried using over the past six months!
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Worst app design
One of the worst apps developed. I was looking for strollers and on Google search havenly popped up. So I ordered Nina stroller system which was on 600$ sale through havenly. They cancelled the order after 2 days and by that time manufacturer ended the 600$ offer. When I contacted havenly the response I got was “we were not supposed to sell these products, we don’t know why they are showing on our website”. A basic web development course will help you in building a better website than this. Now I am at loss of 600$ and there is nothing this company did.
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Garbage - don’t waste your money
This designers and this app are absolute garbage. I used two different designers and neither was capable of taking my ideas and feedback and turning it into a useable design. One was even downright rude. I bet they spent 15 minutes total on it all and of course picked the most expensive things to commission themselves — though absolutely none of them were my style so I’ll be purchasing absolutely nothing. The app isn’t capable of doing more than what I already did on my iPad. The whole idea of paying someone was to elevate the vision and ideas, but this was an absolute complete waste of my time and money. Am very disappointed and under no circumstances would I recommend this service to anyone.
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Terrible tech / AI slop
Do not purchase anything from them, they make it appear as they have real designers but once you pay they say the designer selected isn’t available and give you 3 AI options. Absolutely disgusting business practices. Will be reporting them to the state and BBB.
Non responsive designer - bad customer support
I don’t normally leave reviews but I’m so frustrated with Havenly’s performance I felt the need to spend time to tell others why.
Our designer has been MIA for two weeks after setting expectations with us that the entire process would take under that time. When I reached out to get my $200 back from Havenly, they only are offering new designers…
Feeling like this is a scam - I would tread lightly.
Our designer has been MIA for two weeks after setting expectations with us that the entire process would take under that time. When I reached out to get my $200 back from Havenly, they only are offering new designers…
Feeling like this is a scam - I would tread lightly.
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Bad service
Service is not useful at all. Designer informed us they didn’t need any dimensions of room at all (which is insane when we asked for layout help). Just sent us furniture options over and over to try to get their commission, would not recommend. Ended up getting my money back but they recommend items from their associated sites, nothing was ever branched out from, ai is better and free
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The app is for the shopping list not for designs
I started a project with a great designer, but it was unexpectedly halted by the app. I couldn’t find any policy restricting international projects, yet Havenly later stated they don’t support clients outside the U.S. due to product availability and shipping issues.
If the issue is the shopping list, I was more than willing to use recommended items. As a customer, purchasing should be optional—I saw no requirement to buy from their list.
The designer was excellent, and the confusion seemed to come from the app, not her. Since the service is fully remote, the real limitation appears to be product fulfillment, not design. If that’s the case, the app should market itself as a shopping service—not “home design for everyone.”
If the issue is the shopping list, I was more than willing to use recommended items. As a customer, purchasing should be optional—I saw no requirement to buy from their list.
The designer was excellent, and the confusion seemed to come from the app, not her. Since the service is fully remote, the real limitation appears to be product fulfillment, not design. If that’s the case, the app should market itself as a shopping service—not “home design for everyone.”
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No free trial
With many negative reviews at the top, I was hoping for at least one free trial image. How disappointing. How can I blindly drop $100+ on an app?
Horrible customer service and no show designer
I selected my designer and they no showed on me twice without any apology, notice, or anything. Customer service blamed me for not calculating time zones correctly (I was correct). Also customer service takes 48-72 hours to respond to anything and you must communicate via email, there is no phone number to call.
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Non Responsive Designers and Lagging Customer Service.
I purchased my package over a month ago and have yet to talk to a designer. I selected a designer, waited two weeks and they canceled the night before. I selected another designer waited another two weeks, and they didn’t show up for the call, no warning. I rescheduled the call, waited another week and they didn’t show up again. When I let customer service know about the first instances, it took them about 2 weeks to respond. This isn’t good. I’m having a terrible experience. I’ve paid money, done all of the front end work, pictures AND drawings and questionnaires and uploads and I STILL don’t have a design.
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Hard to use
The flow of the app, the fact you need to go through each screen for your projects over and over and cannot see the info in your designer or easily pick your designer seems flawed.
App fail
The app is not user friendly. Won’t let me send messages
