Shocking App
This app is terrible. The amount of error messages, shut downs etc is so bad for a service you are paying for. Fix this! It’s been like this for so long!
Non-stop Glitches
Definitely the worst stream platform. The tv shows are great but the amount of glitches and loading issues this platform have should be illegal to even charge people for !
Worst app I’ve ever used
Constantly freezes every minute and I have to fast forward a couple seconds I can watch a minute until the next freeze lol contacted customer support and they do absolutely nothing. Worst customer service I have ever dealt with. If I could do -100 stars I would.
Sign-in Pair - Sign-in Pair x1000
Daily multiple re-sign-ins to use the app and pair Samsung tv. Ridiculous. Hundreds of people working to create content that people want to watch and pair for and useless app code writers can’t make a tv work without repeated DAILY re-sign-ins. Will not renew.
Buggy / audio glitch
I’m experiencing a recurring audio/video synchronization issue while watching Real Housewives through the Hayu app on Apple TV. The audio becomes noticeably delayed and falls out of sync with the picture, so people’s voices no longer match their lip movements. It makes the show extremely frustrating and, at times, almost impossible to watch.
This is not an issue with my Apple TV, television, internet connection, or audio setup. I’ve tested other streaming services on the exact same Apple TV and setup, including Disney+, and the audio and video are perfectly synchronized. The problem is isolated to Hayu.
This also isn’t the first time I’ve experienced technical and playback issues with Hayu. These problems happen far too frequently for a paid streaming service.
I’d like this reported and escalated as a Hayu technical/playback issue rather than receiving generic troubleshooting instructions for my Apple TV. Please investigate whether there is an issue with the Hayu Apple TV app or with the audio/video encoding of the affected Real Housewives content.
This is not an issue with my Apple TV, television, internet connection, or audio setup. I’ve tested other streaming services on the exact same Apple TV and setup, including Disney+, and the audio and video are perfectly synchronized. The problem is isolated to Hayu.
This also isn’t the first time I’ve experienced technical and playback issues with Hayu. These problems happen far too frequently for a paid streaming service.
I’d like this reported and escalated as a Hayu technical/playback issue rather than receiving generic troubleshooting instructions for my Apple TV. Please investigate whether there is an issue with the Hayu Apple TV app or with the audio/video encoding of the affected Real Housewives content.
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