Shocking App
This app is terrible. The amount of error messages, shut downs etc is so bad for a service you are paying for. Fix this! It’s been like this for so long!
Non-stop Glitches
Definitely the worst stream platform. The tv shows are great but the amount of glitches and loading issues this platform have should be illegal to even charge people for !
Worst app I’ve ever used
Constantly freezes every minute and I have to fast forward a couple seconds I can watch a minute until the next freeze lol contacted customer support and they do absolutely nothing. Worst customer service I have ever dealt with. If I could do -100 stars I would.
Sign-in Pair - Sign-in Pair x1000
Daily multiple re-sign-ins to use the app and pair Samsung tv. Ridiculous. Hundreds of people working to create content that people want to watch and pair for and useless app code writers can’t make a tv work without repeated DAILY re-sign-ins. Will not renew.
Buggy / audio glitch
I’m experiencing a recurring audio/video synchronization issue while watching Real Housewives through the Hayu app on Apple TV. The audio becomes noticeably delayed and falls out of sync with the picture, so people’s voices no longer match their lip movements. It makes the show extremely frustrating and, at times, almost impossible to watch.
This is not an issue with my Apple TV, television, internet connection, or audio setup. I’ve tested other streaming services on the exact same Apple TV and setup, including Disney+, and the audio and video are perfectly synchronized. The problem is isolated to Hayu.
This also isn’t the first time I’ve experienced technical and playback issues with Hayu. These problems happen far too frequently for a paid streaming service.
I’d like this reported and escalated as a Hayu technical/playback issue rather than receiving generic troubleshooting instructions for my Apple TV. Please investigate whether there is an issue with the Hayu Apple TV app or with the audio/video encoding of the affected Real Housewives content.
This is not an issue with my Apple TV, television, internet connection, or audio setup. I’ve tested other streaming services on the exact same Apple TV and setup, including Disney+, and the audio and video are perfectly synchronized. The problem is isolated to Hayu.
This also isn’t the first time I’ve experienced technical and playback issues with Hayu. These problems happen far too frequently for a paid streaming service.
I’d like this reported and escalated as a Hayu technical/playback issue rather than receiving generic troubleshooting instructions for my Apple TV. Please investigate whether there is an issue with the Hayu Apple TV app or with the audio/video encoding of the affected Real Housewives content.
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Always glitching
Love this app but… it always glitches I just load the app and none of the buttons work or it just puts a loading screen on, I know it’s not just my TV cause it happens at my boyfriend’s and we both have brand new TVs so this is too do with your app if your paying for something you’d hope it works but no
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Chrome cast constantly failing
This app needs an update, chrome cast constantly fails, I already tried ALL the trouble shootings you could find online and still not working. Very frustrating, the only thing I want to do is come home after a long work day and watch silly reality TV shows.
For your entertainment, please read x
Seriously I wouldn’t even be impressed if this was the first online streaming app ever invented. I get logged out every damn time. Typing in an email and password every time I want to watch something is like torture. At this point, I have logged in so many times I feel like i deserve employee benefits.
Sometimes the app decides that it doesn't want to do anything, so I can't use my remote in the app- and that apponly. My remote works perfectly everywhere else, but the second l open Hayu, apparently we are no longer accepting button presses.
Thirdly, why does it lag and go black and take its sweet time between episodes like it is a human taking a tea break? What are you doing in there? Having a little sit down? Catching up with your colleagues? 1 would simply like the next episode to play.
Oh, and sometimes it gets itself confused and plays the audio twice like it's a parrot repeating the show. I am not sure what technological breakthrough this is supposed to be, but listening to two people have the exact same conversation simultaneously is not an improvement.
Must give credit to the fact that it doesn't have ads. A beautiful thing.
But honestly, I wouldn't rather watch an hour of ads than be infuriated by this app. I would rather watch an hour of ads than use this app for another five minutes. If every other streaming service ean figure it out, 1 fear itisnot that hard,
I hope you read this with absolute pleasure and either just laugh and close down the app or do some serious sell-fell
Many thanks,
A beloved member xx
Sometimes the app decides that it doesn't want to do anything, so I can't use my remote in the app- and that apponly. My remote works perfectly everywhere else, but the second l open Hayu, apparently we are no longer accepting button presses.
Thirdly, why does it lag and go black and take its sweet time between episodes like it is a human taking a tea break? What are you doing in there? Having a little sit down? Catching up with your colleagues? 1 would simply like the next episode to play.
Oh, and sometimes it gets itself confused and plays the audio twice like it's a parrot repeating the show. I am not sure what technological breakthrough this is supposed to be, but listening to two people have the exact same conversation simultaneously is not an improvement.
Must give credit to the fact that it doesn't have ads. A beautiful thing.
But honestly, I wouldn't rather watch an hour of ads than be infuriated by this app. I would rather watch an hour of ads than use this app for another five minutes. If every other streaming service ean figure it out, 1 fear itisnot that hard,
I hope you read this with absolute pleasure and either just laugh and close down the app or do some serious sell-fell
Many thanks,
A beloved member xx
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It just never works
The app lags constantly. I can't even watch the episodes I downloaded when I'm offline, which is literally the whole point of downloading them. The TV app freezes on a loop. We live in a world with AI, and Katy Perry has been to space, yet somehow a streaming app that plays videos is beyond human capability. Embarrassing
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Dumpster fire
You guys need to find different careers cause app development and design is not working out for you
Downloads don’t work
The downloads do not work offline. Can we get a fix it’s been broken for years?
Worst App Ever
The worst streaming app ever. I simply can’t get it to work on my tv so I can only exclusively use on my phone or iPad. I also downloaded a bunch of episodes to watch on holiday while I won’t have internet and it has completely logged me out and removed all my downloads so everything I had is gone and now I can barely get back in. Sort it out.
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6 years on and still terrible
Within the last 10mins, the app has logged me out twice, had a playback error and frozen requiring me to force quit it. I have had Hayu on and off for the last 6 years and these issues have persisted the entire time, I am baffled how their tech team can’t/don’t bother fixing them. Given how shockingly bad this app is, it’s honestly so surprising and lowkey embarrassing these shows give Hayu the right to host them. Do better!!
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Adverts!
Stop the annoying adverts before shows! We pay for this app and it's frustrating!
1 Star too many
I am only giving this 1 start because there is no option for 0 stars, the app is so slow and barely works correctly. It needs to be addressed as soon as possible.
Downloads don’t work much
Very rare that downloaded episodes work; they become unavailable when there is no network, which defeats the point of downloading in the first place.
Truly one of the worst apps
The design is atrocious. Its user interface is incredibly poor. It is always glitching. Frustrating experience.
Something fish
Not only is this app terrible, constantly crashing and emailing support does nothing, but has anyone looked at the 5 star reviews? Most of them are full of negative feedback but yet they are rated high. ??? Doesn’t add up, what a scammy company
Garbage
The app crashes all the time. I have downloaded shows to
watch, and in the midst of watching an episode my downloads are removed. As the app has logged you out. I have emailed support but all you get is a standard reply and that doesn’t address your concern, that you emailed about. Shows will be available on the iPhone app but not on the iPad app, not sure why. Emailed about this and they still have not responded. I have not emailed support as much as I have with this app. As I have said - standard reply back that does not address your email. Now before you watch your watch they are promoting another show.
watch, and in the midst of watching an episode my downloads are removed. As the app has logged you out. I have emailed support but all you get is a standard reply and that doesn’t address your concern, that you emailed about. Shows will be available on the iPhone app but not on the iPad app, not sure why. Emailed about this and they still have not responded. I have not emailed support as much as I have with this app. As I have said - standard reply back that does not address your email. Now before you watch your watch they are promoting another show.
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Worst I have experienced.
Great content. Terrible service. Constantly something going wrong. Literally every month I pay. Every month they fail.