Insurance
It’s a shame that I can’t add another person to this account since I’m his caretaker every time I login the sunshine Health it brings up my information. I am no longer with sunshine Health, but I can’t add my grandson.
Login never works
Poorly made app, can never get past the login screen with correct info and every perfect condition it could ask for. The worst insurance app I’ve ever used in my life
Broken
After every action, the app loads forever. Asks for password every time stating Face ID failed. Says no internet connection when there is.
Inconvenient
Can’t even sign up.. won’t let me add the email wasted time to do it
I appreciate it when it works
The app logs you out after a few minutes of inactivity, then on attempt to login you receive a "loading please wait" screen. This is not fixed by closing the app and reopening
Damaged App
Find a smart person to work on it
Amazing
Helpful and straightforward.
Did not think it could get worser... it got worserrr
This app is rather useless.. it glitches and tells me I don't have a PCP after every 2-4 uses. Very little actual information in the app at all. Laughable.
It’s not accessible
I tried to download the App 2x it doesn’t work!
Nothing for my policy is correct
The only thing that stays up to date is my dependents names and member ids. I can’t add one of my kids no matter how many times I have called. The rewards section doesn’t up date like it was.
This app is messing up
I called myself trying to login in my account and changing the password yall need to fix this app asap
Circle of death
It won’t load anything. Just says loading please wait. This is after it told me I could log in.
New app
This new app doesn’t work in Louisiana
Worst app ever
I’m giving it one star because as someone, especially who is blind myself and rely on accessibility, I tested the app and found out that it’s not accessible. Honestly the worst app ever
Issue and difficulty: drag and drop down is not going to work for me to select my state. The best solution is to provide the dropdown menu that is easy to select the states. Example accessible alternative: comboboxes are better. Because I’m not able to use the app I’ll have to go back to old way.
Issue and difficulty: drag and drop down is not going to work for me to select my state. The best solution is to provide the dropdown menu that is easy to select the states. Example accessible alternative: comboboxes are better. Because I’m not able to use the app I’ll have to go back to old way.
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Response from developer
Hello Erfan, Thanks for the feedback about the accessibility features. We have been rigorously reviewing the accessibility functionality of the Mobile App and recently implemented a lot of changes to meet strict A11Y guidelines. We hope these changes provide you with an improved and satisfying User experience! Thanks!
Doesn’t work
I’ve been trying to get into my account since April 1st. The website won’t load when I log in and says their webpage is basically broken. I tried the app and it won’t let me log in either, as soon as it puts my username in it says I have to contact an administrator or use their website. Which doesn’t work. I’m very frustrated , and I don’t make phone calls, so I’m not sure how I’m supposed to access my account when the app and website are both broken.
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Patient portal
The new patient portal is really good, I love how I have my kids member ID and card at all times and I can see what providers are In Network. As well as changing providers if needed
Response from developer
Hello Gooseneck27, Thanks for the positive feedback! We’re glad to hear we are helping make it easier manage multiple ID Cards and view providers!
Help
I can’t login in like I can’t get past the choose state page without it says contact your administrator or something and then I got to login once and then says page won’t load I can’t get through anything
Response from developer
Hello Chantelleshay, Thank you for your feedback. We’re sorry you’ve been having issues with the app. If you want help, please email us at HealthInsurancePortalApp@centene.com with your full name, User ID, phone number, and a summary of the issue. We will review and help you directly. Thank you!
Helpful
Helpful so far, just started.
Response from developer
Hi Katie, thanks for your message! We're happy you are enjoying the Health Insurance Portal App!
Wayyy Better than the old App
App is way better than the former app. It’s easier to navigate and easier to sign in & view card. Can finally add my kids cards to my apple wallet
Response from developer
Hello Georgina, Thank you for your feedback! We’re glad you’re finding the app easy to use!
Never ending loop
This is the most irritating app ever ! It’s a never ending loop of entering my password to get that verification out of my email and it just keeps going back-and-forth back-and-forth. I never can get into the damn thing.
