This is a fraudulent company.
FBI is investigating these people for fraud and I have lost at least $3000 to this scam
Problems with everything
They are very happy and effective at taking money. But trying to get help on either their website, their app, or their phone is ridiculous. Customer service is a joke! The app needs serious upgrading.
Terrible Account
More than just the app is terrible. This is the most confusing process I have ever been apart of. Constant emails saying there is a new process that doesn’t seem to be making anything easier. Very much regretting putting money into this company
Doesn’t make anything easier
One of the main reasons that a person would need to log into an app like this is to be able to add a medical provider. There is no option for that, and so I still need to log into my computer and do it there. Why even have the app? Is the only thing it’s good for is checking your balance, why not fully disclosed that and change its name to something that clarifies that it’s the only beneficial part to the app?
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Worthless App
This app is absolutely worthless. They’ve made it so difficult to use by discontinuing the Visa card and the app provides no help on getting reimbursed. Thinking of closing my account. Totally unhappy.
