E2E use case and experience lacking
Great concept, unfortunately poorly executed.
Despite a clean layout, this app does not stick to the KISS principle let alone . It wouldn’t be hard to have one clear, differently coloured or highlighted button, for submission of daily check!
1. This app is full of bugs and errors, every daily check requires at least 3-5 attempts at submission for it to “stick”
2. No ability to off-board - despite leaving SA the daily prompts continue. Not sure how this will work when there are multiple border crossings within 14 days but I suspect not well / at all
3. App doesn’t update for changing border and testing requirements (ie day 1 & 6 tests no longer required)
Despite a clean layout, this app does not stick to the KISS principle let alone . It wouldn’t be hard to have one clear, differently coloured or highlighted button, for submission of daily check!
1. This app is full of bugs and errors, every daily check requires at least 3-5 attempts at submission for it to “stick”
2. No ability to off-board - despite leaving SA the daily prompts continue. Not sure how this will work when there are multiple border crossings within 14 days but I suspect not well / at all
3. App doesn’t update for changing border and testing requirements (ie day 1 & 6 tests no longer required)
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Useless trash.
Took three days for it to let me sign in because it was telling me my account wasn’t valid. Let’s me in finally for my mandatory symptom checks and takes at least 15 minutes to submit that I don’t have symptoms because it keeps failing. Can’t believe the SA state government paid for this. Outside the app but support is also useless. Their advice was uninstall and reinstall each day or buy a new phone. Nothing wrong with my brand new phone but nice try.
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Terrible App - Worst App I have ever used!
This would have to be the worst app that has ever been designed! Falls into error constantly, won’t let you submit health check but for some reason doesn’t seem to have a problem sending a notification about having to do it. Before you hound people you might want to make sure they can actually do what you want them to do.
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Does not work properly!
I competed my necessary 14 days of entering symptoms post returning to home but the app continued to send me notifications saying I had not competed final symptom entry. I called the SA covid hotline and they told me to delete app and reinstall but this had not worked and just reinstalls from the same point as where I deleted it. I don’t know how to reset it for my next trip and requirement to enter symptoms! Very frustrating. Especially as when I call the hotline they do not seem to know how to rectify the issue.
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A really great idea but needs some refining
Generally the app works well, but my biggest gripe is that when you leave the state and return within the period of you initial trip there is no way to reset the app and enter a new entry number.
I tried calling the help number and was told to delete the app and re-install. But this just reverts to the previous trips details.
I tried calling the help number and was told to delete the app and re-install. But this just reverts to the previous trips details.
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