Absolutely useless
This is the worst app I have ever used for repeat prescriptions.
You set up a schedule and it reminds you when you need to order. You order it and it sends you an email saying the order has been sent to your doctor. All well so far…. The next day you get an email telling you to order it. You get these emails every day telling you your medication needs ordering. Even after you have picked your prescription up it continues telling you your order is overdue! It doesn’t matter how many times you order it again, it continues to remind you. It is very confusing when you are elderly and your medication is important, not knowing if it has been ordered or not, until you check with your pharmacy.
I contacted them about this and they said the pharmacy should update the app. I contacted the pharmacy and they spent days on the phone with Healthera with no joy. The only thing they did was deleted our schedule and said order when you need it! That’s not what we signed up for. We need the schedule but it seems Healthera can’t use their own app.
You set up a schedule and it reminds you when you need to order. You order it and it sends you an email saying the order has been sent to your doctor. All well so far…. The next day you get an email telling you to order it. You get these emails every day telling you your medication needs ordering. Even after you have picked your prescription up it continues telling you your order is overdue! It doesn’t matter how many times you order it again, it continues to remind you. It is very confusing when you are elderly and your medication is important, not knowing if it has been ordered or not, until you check with your pharmacy.
I contacted them about this and they said the pharmacy should update the app. I contacted the pharmacy and they spent days on the phone with Healthera with no joy. The only thing they did was deleted our schedule and said order when you need it! That’s not what we signed up for. We need the schedule but it seems Healthera can’t use their own app.
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🤬
How do I turn off reminders? Every day!! I’ve got a month left until I need to reorder. Very annoying
This app used to be good now it is a pain
My orders fail to get created with no reason given
Missing email option
Healthera keep sending me unwanted emails. The emails state “You are receiving this email because you are registered with this service and have chosen to receive e-mail notifications. This can be changed from your notifications settings within your profile section in the app.”. There is no option in the profile section of the app to switch off these annoying unwanted emails.
Just because I am considering placing and order, and have prepared accordingly, does not mean I want to be constantly nagged that I haven’t completed it. I might not complete it for weeks, if at all.
It is essential that you can switch off these unwanted emails.
Just because I am considering placing and order, and have prepared accordingly, does not mean I want to be constantly nagged that I haven’t completed it. I might not complete it for weeks, if at all.
It is essential that you can switch off these unwanted emails.
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Continuing to deliver late
Ordering medication for mother with dementia. Every month I’m having to ring to get the medication delivered before her meds run out. Have recently made order and received a weeks worth from pharmacy to you so have been trying to contact home farm pharmacy for days to get an order. Nobody answers phone. Have left two Gmail’s to get a call back and nothing. Now no voice mail available so no meds for my mother in a few days
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Useless
I ordered on this app for the first time on 20.9.2026 (a week ago) and it said my prescription was arriving today, between 9 am to 5 pm. It’s now 18.0.1 pm and it hasn’t arrived! Utterly useless.
Ladydotcom
First class service can’t fault it very easy to order and always on time .
Healthera App
Excellent
Error when trying to schedule
I was prompted to re order by text, which I did. Then at checkout I wanted to move the date back a bit as I have about a week left on my previous prescription. But that prompted an error because the order was already made. You need to move this schedule option before checkout else it’s pointless. Plus can you default the payment method to the customer’s preference? I pay in collection, I do not want to go through these extra steps.
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Leo
Very Good Service For my Health
First class service
The pharmacy team are wonderful from the pharmacy staff to the delivery drivers. You cannot fault their kindness, professionalism and commitment to their customers. We are very lucky to have them. Thank you all
Easy way to manage medication
The app is great for reminding you to order meds and is quick and easy to use. It helps having a great pharmacy like Jedburgh Pharmacy to full fill the order .
An excellent app for ordering prescription tablets
I used to call the local pharmacy when I ran out of tablets. Healthera made things a lot easier and smoother.
Confused
One day I am informed my request for renewal is approved and the next day I am asked for urgent action to approve it.
Good
Nice Pharmacy For me
Password
Every time I log in now I have to re-enter my password and /or get a code. Really annoying, almost getting rid of the app as I have to go looking for password.
Spam’s notifications
Seems like a good idea, but it just spam’s notifications all day when I haven’t even used it for anything yet. Yuk. Developers, please remember your app is never as important to other people as it is to you
Prescriptions
How do you cancel schedules or remove items from them.
Update updated 🤯
Another update completed & now, after being a member for 2350 days I can no longer sign in on my iPhone, only my iPad! Keep going round in circles & getting nowhere. Please do another update.
10/10
Excellent service that has taken away a big burden from me. My previous experience with prescription delivery was nowhere near as good as Healthera! Thoroughly recommend x