Absolutely useless
This is the worst app I have ever used for repeat prescriptions.
You set up a schedule and it reminds you when you need to order. You order it and it sends you an email saying the order has been sent to your doctor. All well so far…. The next day you get an email telling you to order it. You get these emails every day telling you your medication needs ordering. Even after you have picked your prescription up it continues telling you your order is overdue! It doesn’t matter how many times you order it again, it continues to remind you. It is very confusing when you are elderly and your medication is important, not knowing if it has been ordered or not, until you check with your pharmacy.
I contacted them about this and they said the pharmacy should update the app. I contacted the pharmacy and they spent days on the phone with Healthera with no joy. The only thing they did was deleted our schedule and said order when you need it! That’s not what we signed up for. We need the schedule but it seems Healthera can’t use their own app.
You set up a schedule and it reminds you when you need to order. You order it and it sends you an email saying the order has been sent to your doctor. All well so far…. The next day you get an email telling you to order it. You get these emails every day telling you your medication needs ordering. Even after you have picked your prescription up it continues telling you your order is overdue! It doesn’t matter how many times you order it again, it continues to remind you. It is very confusing when you are elderly and your medication is important, not knowing if it has been ordered or not, until you check with your pharmacy.
I contacted them about this and they said the pharmacy should update the app. I contacted the pharmacy and they spent days on the phone with Healthera with no joy. The only thing they did was deleted our schedule and said order when you need it! That’s not what we signed up for. We need the schedule but it seems Healthera can’t use their own app.
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Mmobabs
🤬
How do I turn off reminders? Every day!! I’ve got a month left until I need to reorder. Very annoying
PFPlenty of Fury
This app used to be good now it is a pain
My orders fail to get created with no reason given
A4App user 451853
Missing email option
Healthera keep sending me unwanted emails. The emails state “You are receiving this email because you are registered with this service and have chosen to receive e-mail notifications. This can be changed from your notifications settings within your profile section in the app.”. There is no option in the profile section of the app to switch off these annoying unwanted emails.
Just because I am considering placing and order, and have prepared accordingly, does not mean I want to be constantly nagged that I haven’t completed it. I might not complete it for weeks, if at all.
It is essential that you can switch off these unwanted emails.
Just because I am considering placing and order, and have prepared accordingly, does not mean I want to be constantly nagged that I haven’t completed it. I might not complete it for weeks, if at all.
It is essential that you can switch off these unwanted emails.
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SSomeone_12321
Continuing to deliver late
Ordering medication for mother with dementia. Every month I’m having to ring to get the medication delivered before her meds run out. Have recently made order and received a weeks worth from pharmacy to you so have been trying to contact home farm pharmacy for days to get an order. Nobody answers phone. Have left two Gmail’s to get a call back and nothing. Now no voice mail available so no meds for my mother in a few days
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MMexicomumma44
