HealthHub SG User Reviews

Name: HealthHub SG
Rating: 4.5102 (343 reviews)

HealthHub SG

Synapxe Pte Ltd

💪 Health & Fitness

🏥 Medical

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Missing records

Years of records for my two children's growth chart entries all went missing?????

XcF5ll9

a year ago

Number keys missing

Keyboard doesn’t allow you to enter numbers when using SingPass to login. pretty basic problem.

No number key

2 years ago

Forces you to update before using

Everyone should leave one star reviews for all apps that block you from using them until you update. It’s an extremely user-hostile pattern, particularly in situations where users cannot update the app quickly, or at times when they need it most.

yjsoon

3 years ago

Given 5 star

Good response - accurate near 99%

jack81lai

5 years ago

Doesn’t show past immunisations

It’s not accurate at all. I went to polyclinic and their systems showed me the jabs I took every single year and this system showed I took nothing. So horrible and useless app. What a joke.

CyberMew

5 years ago

Buggy! Buggy!

This app is great if you can log in. Their link to SingPass does not work. Why HDB, CPF, IRAS, ICA work perfectly with SingPass but not the HealthHub app is beyond me!
Programmers please test your app releases and updates before updating them! Thanks.

PS-Watch

5 years ago

Response from developer

We would like to apologize for the inconvenience caused by this issue. We’d be happy to take a look into this for you, please email us at contact_us@healthhub.sg.

A truly useless app

Can’t add more than one child, unintuitive UI, hard to do anything useful. Truly a waste of taxpayer money.

schizophoenix

5 years ago

Response from developer

We would like to apologize for the inconvenience caused by this issue. We’d be happy to take a look into this for you, please email us at contact_us@healthhub.sg.

Doesn’t work after ios14 upgrade

After I upgraded my phone to iOS14 the HealthHub App does not load. My other phone which is not upgraded yet works just fine.

yyzsin

6 years ago

Response from developer

We would like to apologize for the inconvenience caused by this issue. We’d be happy to take a look into this for you, please email us at contact_us@healthhub.sg.

Function 1 day and crash next day

App won’t open on second of use. Extremely disappointed with national healthcare app to be so unreliable.

BellaPour

6 years ago

Response from developer

We would like to apologize for the inconvenience caused by this issue. We’d be happy to take a look into this for you, please email us at contact_us@healthhub.sg.

Caregiver

Foreign residents have Singpass too so why are we excluded from the caregiver functionality ?

sgutjgtffddr

7 years ago

Can’t even authenticate with Singpass

The app is not allowing login with SingPass in iOS 13 though authentication passed at SingPass Mobile.

hianhwee

7 years ago

Response from developer

Dear hianhwee, From the team at HealthHub, we are delighted to hear of your positive experience and that you’re liking our app now! Thank you!

Apps can’t be launch

Been a long time since this big and no fixes. Crashes on launch

kirikuru

7 years ago

Response from developer

Dear kirikuru Thank you for your feedback and your patience. Kindly note that we have identified the root cause that is leading to such crashes of the HealthHub app for certain iOS versions. The fix has been deployed since and you should no longer encounter this app crashes. If you still encounter issues accessing HealthHub app, please feel free to reach out to us directly at 1800 225 4482 or hpb_healthhub@hpb.gov.sg. We are on standby and ready to assist. Please accept our sincerest apologies for the great inconvenience this has caused you, we greatly value your feedback in helping us improve our product. Kind regards, HealthHub Team

Crashes upon opening

I can’t even launch the app to use because it crashes. Major fail.

awptm

7 years ago

Response from developer

Dear awptm Thank you for your feedback and your patience. Kindly note that we have identified the root cause that is leading to such crashes of the HealthHub app for certain iOS versions. The fix has been deployed since and you should no longer encounter this app crashes. If you still encounter issues accessing HealthHub app, please feel free to reach out to us directly at 1800 225 4482 or hpb_healthhub@hpb.gov.sg. We are on standby and ready to assist. Please accept our sincerest apologies for the great inconvenience this has caused you, we greatly value your feedback in helping us improve our product. Kind regards, HealthHub Team

Teething problems?

There doesn’t seem to be any way to get out of the calendar once you get into it to check your appointments. I’m now faced with the calendar page showing one of my appointments and there’s no way to go back to the home page or any other page. Even after I leave the app and go back in, that page remains. Please fix it. The only option I now is the turn my phone off to reset the app.

Mon12346

8 years ago

Good app but...

I appreciate that HPB is moving onto the right direction by embracing mobile technology. However, I feel that the application could be improved to provide good user experience. HPB could consider updating the user interface to match the different mobile platform, as well as implement 3D Touch for iPhone users. Also, it would be good if the application could be further simplified. I see a lot of room for improvement here to provide a product that would definitely enrich our daily lives.

Arun Kumar (Sky)