Extremely misleading subscription/coupon experience — BEWARE
After the 1-month Smart period ended, my original 1-year subscription was no longer available. When I contacted support, I was told that my annual plan had been converted into credits and used towards the 1-month Smart plan.
This is extremely misleading. If redeeming a supposedly “free 1-month” coupon results in consuming a paid annual subscription, that should be clearly and prominently disclosed BEFORE the user activates the coupon.
I paid ₹1,000 for a year of Healthify+, not for credits that could silently be consumed when accepting a promotional offer. At the very least, the app should have clearly stated something like: “Redeeming this offer will use/convert your existing subscription value.”
The fact that this wasn’t clearly communicated and was only explained by support AFTER my paid subscription disappeared is unacceptable.
Users should be extremely careful before accepting promotional coupons in this app. A “free” offer shouldn’t come at the hidden cost of an already-paid subscription.
Very disappointing experience with both the subscription handling and the lack of transparency.
Response from developer
Hi Jash, we're truly sorry for the confusion and understand how frustrating this must have been. We apologise for the experience. Our team is already reaching out to you to review your case and work towards resolving it as quickly as possible. Thank you for your patience.
Loved the App and Coaches
A special thanks to my Diet Coach, Simran, and my Fitness Coach, Harjyot:
Diet Coach Simran: Thank you for designing sustainable, practical diet plans that were easy to follow without feeling overly restrictive. Your constant support and dietary tweaks made all the difference.
Fitness Coach Harjyot: Thank you for pushing me past my limits safely and keeping my workouts engaging, effective, and progressive.
HealthifyMe provided the perfect ecosystem, but Simran and Harjyot were the driving forces behind my transformation. If you're looking to make a genuine lifestyle change, I couldn't recommend them enough!
Response from developer
Hi Neel, thank you for sharing your incredible journey! Congratulations on reaching your milestone from 104 kg to under 90 kg! We're delighted to hear that Simran and Harjyot played such an important role in your transformation. We'll be sure to share your appreciation with them. Wishing you continued success and good health!
Everything required for fitness under one app
The coaches are supportive and provide personalized diet and workout plans that are practical and easy to follow. I also love the weight tracking feature, calorie tracking, water intake reminders, sleep tracking, and activity monitoring—all in one place. These features make it easy to understand my progress and stay motivated every day.
Overall, HealthifyMe has helped me improve my fitness level, endurance, and overall quality of life. I would definitely recommend it to anyone looking for a reliable app to support their health and wellness journey.
Response from developer
Hi Yazmin, thank you so much for your wonderful feedback! We're delighted to hear that HealthifyMe has helped you stay consistent with your health goals and that you're enjoying the personalised coaching and tracking features. Thank you for your recommendation, and we wish you continued success on your health and wellness journey!
