Worst tracking app ever
At first, I thought I was doing something wrong while tracking my food. One of the biggest issues is finding food entries I previously added using the photo feature. Having AI analyze a picture is helpful, but only if I can easily find and reuse that entry later. I’m also having trouble logging food from a previous day. I’ve tried entering food I ate yesterday, but I can’t consistently get the app to register it under the correct date. It worked initially and partially recorded what I had eaten, but now the functionality seems unreliable.
Food tracking should be quick and straightforward. Right now, I’m spending too much time trying to get the app to record my meals rather than actually tracking them. And this is coming from someone who’ve used at least 2 different tracking apps. I suppose I will have to ride it out and stick to what worked for me next year. I really wanted this to work.
Response from developer
Hi there, we’re sorry to hear about the frustrating tracking experience. We understand how important it is for food logging to be quick and reliable, especially when using photo-based entries and logging meals for previous dates. Please write to support@healthifyme.com with your registered details so our team can investigate and assist you.
Scam - do not get fooled by coaches
Worst Experience
What hasbeen even more frustrating is my experience with customer support. HealthifyMe provides services to customers across different countries, yet i was told that support is available only during Indian time-zone hours. If you are serving customers internationally, how are customers outside India expected to conveniently reach your support team?
I'm also currently having trouble with the refund process. The overall experience gives the impression that it is much easier to sign up and purchase a service than it is to change a plan or get a refund when the experience doesn't meet expectations.
Health and wellness services require trust and good customer support. Unfortunately, based on my experience, HealthifyMe needs significant improvement in both the Al quality and its customer service and refund processes.
Response from developer
Hi, we're sorry to hear about your experience and sincerely apologize for the disappointment. We understand your concerns regarding the AI experience, support availability, and the refund process. Please write to us at support@healthifyme.com with your registered details, and our team will review your case and assist you further.
Extremely misleading subscription/coupon experience — BEWARE
After the 1-month Smart period ended, my original 1-year subscription was no longer available. When I contacted support, I was told that my annual plan had been converted into credits and used towards the 1-month Smart plan.
This is extremely misleading. If redeeming a supposedly “free 1-month” coupon results in consuming a paid annual subscription, that should be clearly and prominently disclosed BEFORE the user activates the coupon.
I paid ₹1,000 for a year of Healthify+, not for credits that could silently be consumed when accepting a promotional offer. At the very least, the app should have clearly stated something like: “Redeeming this offer will use/convert your existing subscription value.”
The fact that this wasn’t clearly communicated and was only explained by support AFTER my paid subscription disappeared is unacceptable.
Users should be extremely careful before accepting promotional coupons in this app. A “free” offer shouldn’t come at the hidden cost of an already-paid subscription.
Very disappointing experience with both the subscription handling and the lack of transparency.
Response from developer
Hi Jash, we're truly sorry for the confusion and understand how frustrating this must have been. We apologise for the experience. Our team is already reaching out to you to review your case and work towards resolving it as quickly as possible. Thank you for your patience.
Loved the App and Coaches
A special thanks to my Diet Coach, Simran, and my Fitness Coach, Harjyot:
Diet Coach Simran: Thank you for designing sustainable, practical diet plans that were easy to follow without feeling overly restrictive. Your constant support and dietary tweaks made all the difference.
Fitness Coach Harjyot: Thank you for pushing me past my limits safely and keeping my workouts engaging, effective, and progressive.
HealthifyMe provided the perfect ecosystem, but Simran and Harjyot were the driving forces behind my transformation. If you're looking to make a genuine lifestyle change, I couldn't recommend them enough!
Response from developer
Hi Neel, thank you for sharing your incredible journey! Congratulations on reaching your milestone from 104 kg to under 90 kg! We're delighted to hear that Simran and Harjyot played such an important role in your transformation. We'll be sure to share your appreciation with them. Wishing you continued success and good health!
