Never buy a premium plan
Absolutely unprofessional service. Diet coaches are highly unprofessional, and showcases arrogant behaviour all the time. Diet plans are unrealistic and cannot be followed for a long time, yet it doesn’t fulfill the macronutrient and micronutrients requirements. I requested to downgrade my plan, which they did but without giving me an extension. Didn’t respond me for a month on my request for extension and then didn’t provide me enough extension. Lost significant time & drained significant energy discussing with the support team.
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Extremely Poor Customer Support – No Resolution After One Week
⭐ 1 Star – Extremely Disappointing Experience with HealthifyMe
My experience with HealthifyMe has been extremely disappointing and frustrating. Before purchasing the plan, I clearly explained all my health concerns and expectations. I trusted the company and purchased the plan believing that my concerns would be properly understood and addressed.
However, when I actually needed help, the support team failed to provide a meaningful solution. For the past one week, I have been receiving the same repetitive answers without any proper resolution to my issue.
What is the point of purchasing a paid plan and explaining your concerns in advance if the team is not willing to address them properly? Customer support should listen to the customer, understand the problem, and take responsibility instead of repeatedly sending generic responses.
I genuinely regret my decision to purchase this plan. A customer deserves more than copy-paste replies, especially after paying for a service and trusting the company with their concerns.
I want my issue to be reviewed by a senior team member and a proper resolution, not another repetitive response. HealthifyMe seriously needs to improve its customer support and take its customers’ concerns seriously.
Based on my personal experience, I would not recommend this service unless the company improves the way it handles customer complaints.
My experience with HealthifyMe has been extremely disappointing and frustrating. Before purchasing the plan, I clearly explained all my health concerns and expectations. I trusted the company and purchased the plan believing that my concerns would be properly understood and addressed.
However, when I actually needed help, the support team failed to provide a meaningful solution. For the past one week, I have been receiving the same repetitive answers without any proper resolution to my issue.
What is the point of purchasing a paid plan and explaining your concerns in advance if the team is not willing to address them properly? Customer support should listen to the customer, understand the problem, and take responsibility instead of repeatedly sending generic responses.
I genuinely regret my decision to purchase this plan. A customer deserves more than copy-paste replies, especially after paying for a service and trusting the company with their concerns.
I want my issue to be reviewed by a senior team member and a proper resolution, not another repetitive response. HealthifyMe seriously needs to improve its customer support and take its customers’ concerns seriously.
Based on my personal experience, I would not recommend this service unless the company improves the way it handles customer complaints.
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Response from developer
Hi Divya, we sincerely apologise for the repeated responses and the delay in resolving your concern. Our team is looking into your case and will reach out to you soon with an update. Thank you for your patience while we work towards addressing this.
Nope
Way too expensive, feels unfinished
Worst tracking app ever
I’ve been actively using this app over the last few days, and unfortunately, the experience has been quite unintuitive and frustrating.
At first, I thought I was doing something wrong while tracking my food. One of the biggest issues is finding food entries I previously added using the photo feature. Having AI analyze a picture is helpful, but only if I can easily find and reuse that entry later. I’m also having trouble logging food from a previous day. I’ve tried entering food I ate yesterday, but I can’t consistently get the app to register it under the correct date. It worked initially and partially recorded what I had eaten, but now the functionality seems unreliable.
Food tracking should be quick and straightforward. Right now, I’m spending too much time trying to get the app to record my meals rather than actually tracking them. And this is coming from someone who’ve used at least 2 different tracking apps. I suppose I will have to ride it out and stick to what worked for me next year. I really wanted this to work.
At first, I thought I was doing something wrong while tracking my food. One of the biggest issues is finding food entries I previously added using the photo feature. Having AI analyze a picture is helpful, but only if I can easily find and reuse that entry later. I’m also having trouble logging food from a previous day. I’ve tried entering food I ate yesterday, but I can’t consistently get the app to register it under the correct date. It worked initially and partially recorded what I had eaten, but now the functionality seems unreliable.
Food tracking should be quick and straightforward. Right now, I’m spending too much time trying to get the app to record my meals rather than actually tracking them. And this is coming from someone who’ve used at least 2 different tracking apps. I suppose I will have to ride it out and stick to what worked for me next year. I really wanted this to work.
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Response from developer
Hi there, we’re sorry to hear about the frustrating tracking experience. We understand how important it is for food logging to be quick and reliable, especially when using photo-based entries and logging meals for previous dates. Please write to support@healthifyme.com with your registered details so our team can investigate and assist you.
Scam - do not get fooled by coaches
They basically have random customer success people labeled as coaches with a glorified diet app - nothing you cant find on claude/chatgpt. The “coaches” are off shore indian folks they found for cheap and do not have common etiquette.
Worst Experience
The Al experience has been quite disappointing. The responses often feel very basic, repetitive, and generic, rather than personalized or genuinely useful.
What hasbeen even more frustrating is my experience with customer support. HealthifyMe provides services to customers across different countries, yet i was told that support is available only during Indian time-zone hours. If you are serving customers internationally, how are customers outside India expected to conveniently reach your support team?
I'm also currently having trouble with the refund process. The overall experience gives the impression that it is much easier to sign up and purchase a service than it is to change a plan or get a refund when the experience doesn't meet expectations.
Health and wellness services require trust and good customer support. Unfortunately, based on my experience, HealthifyMe needs significant improvement in both the Al quality and its customer service and refund processes.
What hasbeen even more frustrating is my experience with customer support. HealthifyMe provides services to customers across different countries, yet i was told that support is available only during Indian time-zone hours. If you are serving customers internationally, how are customers outside India expected to conveniently reach your support team?
I'm also currently having trouble with the refund process. The overall experience gives the impression that it is much easier to sign up and purchase a service than it is to change a plan or get a refund when the experience doesn't meet expectations.
Health and wellness services require trust and good customer support. Unfortunately, based on my experience, HealthifyMe needs significant improvement in both the Al quality and its customer service and refund processes.
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Response from developer
Hi, we're sorry to hear about your experience and sincerely apologize for the disappointment. We understand your concerns regarding the AI experience, support availability, and the refund process. Please write to us at support@healthifyme.com with your registered details, and our team will review your case and assist you further.
Extremely misleading subscription/coupon experience — BEWARE
I purchased the Healthify+ annual plan for ₹1,000. A few days later, I received a coupon offering 1 month of HealthifySmart for free. The coupon was activated directly in the app, and there was no clear warning that redeeming it would convert or consume my existing annual subscription.
After the 1-month Smart period ended, my original 1-year subscription was no longer available. When I contacted support, I was told that my annual plan had been converted into credits and used towards the 1-month Smart plan.
This is extremely misleading. If redeeming a supposedly “free 1-month” coupon results in consuming a paid annual subscription, that should be clearly and prominently disclosed BEFORE the user activates the coupon.
I paid ₹1,000 for a year of Healthify+, not for credits that could silently be consumed when accepting a promotional offer. At the very least, the app should have clearly stated something like: “Redeeming this offer will use/convert your existing subscription value.”
The fact that this wasn’t clearly communicated and was only explained by support AFTER my paid subscription disappeared is unacceptable.
Users should be extremely careful before accepting promotional coupons in this app. A “free” offer shouldn’t come at the hidden cost of an already-paid subscription.
Very disappointing experience with both the subscription handling and the lack of transparency.
After the 1-month Smart period ended, my original 1-year subscription was no longer available. When I contacted support, I was told that my annual plan had been converted into credits and used towards the 1-month Smart plan.
This is extremely misleading. If redeeming a supposedly “free 1-month” coupon results in consuming a paid annual subscription, that should be clearly and prominently disclosed BEFORE the user activates the coupon.
I paid ₹1,000 for a year of Healthify+, not for credits that could silently be consumed when accepting a promotional offer. At the very least, the app should have clearly stated something like: “Redeeming this offer will use/convert your existing subscription value.”
The fact that this wasn’t clearly communicated and was only explained by support AFTER my paid subscription disappeared is unacceptable.
Users should be extremely careful before accepting promotional coupons in this app. A “free” offer shouldn’t come at the hidden cost of an already-paid subscription.
Very disappointing experience with both the subscription handling and the lack of transparency.
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Response from developer
Hi Jash, we're truly sorry for the confusion and understand how frustrating this must have been. We apologise for the experience. Our team is already reaching out to you to review your case and work towards resolving it as quickly as possible. Thank you for your patience.
Loved the App and Coaches
I want to express my sincere gratitude to the HealthifyMe team for completely turning my health and fitness journey around. Dropping from 104 kg to below 90 kg felt like a massive goal, but with the right structure, guidance, and continuous encouragement, it became a reality.
A special thanks to my Diet Coach, Simran, and my Fitness Coach, Harjyot:
Diet Coach Simran: Thank you for designing sustainable, practical diet plans that were easy to follow without feeling overly restrictive. Your constant support and dietary tweaks made all the difference.
Fitness Coach Harjyot: Thank you for pushing me past my limits safely and keeping my workouts engaging, effective, and progressive.
HealthifyMe provided the perfect ecosystem, but Simran and Harjyot were the driving forces behind my transformation. If you're looking to make a genuine lifestyle change, I couldn't recommend them enough!
A special thanks to my Diet Coach, Simran, and my Fitness Coach, Harjyot:
Diet Coach Simran: Thank you for designing sustainable, practical diet plans that were easy to follow without feeling overly restrictive. Your constant support and dietary tweaks made all the difference.
Fitness Coach Harjyot: Thank you for pushing me past my limits safely and keeping my workouts engaging, effective, and progressive.
HealthifyMe provided the perfect ecosystem, but Simran and Harjyot were the driving forces behind my transformation. If you're looking to make a genuine lifestyle change, I couldn't recommend them enough!
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Response from developer
Hi Neel, thank you for sharing your incredible journey! Congratulations on reaching your milestone from 104 kg to under 90 kg! We're delighted to hear that Simran and Harjyot played such an important role in your transformation. We'll be sure to share your appreciation with them. Wishing you continued success and good health!
Everything required for fitness under one app
I’ve had a great experience using the HealthifyMe app. It’s an all-in-one platform that makes it much easier to stay consistent with health and fitness goals.
The coaches are supportive and provide personalized diet and workout plans that are practical and easy to follow. I also love the weight tracking feature, calorie tracking, water intake reminders, sleep tracking, and activity monitoring—all in one place. These features make it easy to understand my progress and stay motivated every day.
Overall, HealthifyMe has helped me improve my fitness level, endurance, and overall quality of life. I would definitely recommend it to anyone looking for a reliable app to support their health and wellness journey.
The coaches are supportive and provide personalized diet and workout plans that are practical and easy to follow. I also love the weight tracking feature, calorie tracking, water intake reminders, sleep tracking, and activity monitoring—all in one place. These features make it easy to understand my progress and stay motivated every day.
Overall, HealthifyMe has helped me improve my fitness level, endurance, and overall quality of life. I would definitely recommend it to anyone looking for a reliable app to support their health and wellness journey.
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Response from developer
Hi Yazmin, thank you so much for your wonderful feedback! We're delighted to hear that HealthifyMe has helped you stay consistent with your health goals and that you're enjoying the personalised coaching and tracking features. Thank you for your recommendation, and we wish you continued success on your health and wellness journey!
Ease
It is not particularly easy to use, and I have found in many instances that the macros are completely different than other sources
App sucks
So many errors in the app
Doesn’t work
This App won’t allow me to complete the account. At one stage it asks to choose a plan for the subscription. But the prices are not shown, neither is there an option to skip the page. So it’s just useless.
We need an update!!!
Can you add functionality of editing food database or create own food database where we can add nutrition information by ourselves?
E.g I made paneer at home using skimmed milk. I calculate the nutritional information of paneer per 100grams using the label on milk can I used.
It has different calories and protein kind of things than existing database.
I wanted to add this in my food database but unable to do so.
It would be great option for users..
Thank you!
E.g I made paneer at home using skimmed milk. I calculate the nutritional information of paneer per 100grams using the label on milk can I used.
It has different calories and protein kind of things than existing database.
I wanted to add this in my food database but unable to do so.
It would be great option for users..
Thank you!
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Money Suckers .. No true value to your service
These people charge for their services but do not understand the lifestyle of their clientele. I haven’t had a fitness coach for the last 5 months, and when I asked for an extension, they claimed they had shared timely updates with me, which I never received. They never informed me that the fitness coach was unavailable or that no service was available at the moment.
I had already escalated this issue in the past, and they said that my engagement with the fitness and diet coach had been limited. Do they even check their records? When I raised this concern in January, they said they would extend the service, but now they are conveniently blaming me by saying they shared updates with me, while all I received were promotional WhatsApp messages about their products.
My previous coaches, even if I didn’t schedule a call, would follow up with me themselves and ask if I was doing well because they were aware of my routine and lifestyle.
I had already escalated this issue in the past, and they said that my engagement with the fitness and diet coach had been limited. Do they even check their records? When I raised this concern in January, they said they would extend the service, but now they are conveniently blaming me by saying they shared updates with me, while all I received were promotional WhatsApp messages about their products.
My previous coaches, even if I didn’t schedule a call, would follow up with me themselves and ask if I was doing well because they were aware of my routine and lifestyle.
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Response from developer
Hi Anu, we’re really sorry to hear about your experience. This isn’t the level of service or continuity we aim to provide, especially regarding coach support and communication. Your concerns have been noted and will be shared with our team for review. Please write to us at support@healthifyme.com so we can look into this further and assist you.
Journey to Healing
I was appointed one of the greatest dietitians from Berry Street. I already had the tools to make this a successful and enjoyable experience. Ashley just turned and tuned it up for me. I’m so appreciative and humble by the guidance. Understand my Love for great tasting food is undeniable LOL. She just amped up my taste buds to another level of healthiness with the pressure of giving up the things I love to eat. A little tweak here and there helped to maximize the nutrients I needed for that meal. Thank you for your knowledge of food. I will always remain grateful and humbled by this journey of healing my body and enjoying every bite 😋
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Response from developer
Hi, thank you for sharing such a heartfelt experience! We’re so glad to hear how meaningful your journey has been and that the guidance made a positive difference. Your words truly mean a lot to us wishing you continued success and enjoyment on your health journey!
Needs to catch up
It’s a good app. The inclusion of AI seems like catching up to trends but where are overview of macros via iOS widgets? Also integration to Apple health?
It’s very backwards when it cannot sync properly with garmin connect nor apple.
Please make a widget for a quick overview of macros consumed daily.
It’s very backwards when it cannot sync properly with garmin connect nor apple.
Please make a widget for a quick overview of macros consumed daily.
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Scam
I would not recommend this app to anyone. It’s a scam. Once you pay money for a few months of course, their behaviour will completely change. The plan they make is worse than what you can get from ChatGPT. They give you 7 options of breakfast lunch and dinner and ask you to eat any of those options any day of the week. I had taken 4 months of course. This said diet plan remained exactly the same for the whole 4 months, not even a single change was made. Then you are required to track your daily calories through the app. The coaches don’t even care to do a single follow up call no matter how many calories you track in the app. You yourself have to schedule call with the coach if you want to discuss anything but they don’t care at all. The customer care team is also completely unresponsive. First time I raised a concern, they asked me to talk to my coach. But she did not do any changed in my plan based on that. The next time I reached out to the customer care team (and I did 4-5 times) there was no response from them. And there is no option to call them directly btw.
DO NOT TAKE THIS APP SUBSCRIPTION. YOU ARE SERIOUSLY BETTER OFF WITH CHATGPT THAN THIS.
DO NOT TAKE THIS APP SUBSCRIPTION. YOU ARE SERIOUSLY BETTER OFF WITH CHATGPT THAN THIS.
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Response from developer
Hi Mansi, we’re really sorry to hear about your experience. This isn’t the standard we aim to provide, especially when it comes to personalised coaching and follow-ups. Your concerns around plan customisation and support are valid, and we take them seriously. Please write to us at support@healthifyme.com with your details so we can review this thoroughly and assist you further.
Good App, Terrible Customer Support
I tried to cancel my subscription and the customer support took forever.
They sent an automated text saying they were stopping the conversation because I took too long to respond even though their previous messages were sent seconds ago, and they did this multiple times when I tried to cancel the membership.
Save your time and energy and use a different app.
They sent an automated text saying they were stopping the conversation because I took too long to respond even though their previous messages were sent seconds ago, and they did this multiple times when I tried to cancel the membership.
Save your time and energy and use a different app.
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Worst app
I bought pro account. No live support you have to wait days to get response. After activating account no support once you pay the money. App lacks coach selection and lot of other features.
Please fix this bug
Everytime I open the app, I see 5000 cals against every meal! I have to close and open the app two times to see actual calories I set for the meals
