Going in circles
Here’s what I suggest: If the app requires anyone who signs up to save their credit card information in order for the app to work, you should have that written so that app users do not untick any boxes after entering credit card information.
I am most disappointed with the company’s lack of customer service - my email has not been replied. In addition to that, I have no idea whether my credit card charges have been refunded.
Response from developer
Dear YZMSL, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can we trouble you to email us at care@healthwaymedical.com once again with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced alongside a screenshot of this review so that we can investigate and get back to you on this soonest. Thank you.
Super convenient!
Response from developer
Hi Bojo200002, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better.
Instant consultation
Response from developer
Dear ismile, thank you for your feedback, we are glad to hear that you had a good user experience. We are continuously working on adding more features to our app to make your experience better.
Smooth app nice doctors
Response from developer
Dear chow tan, thank you for your feedback, we are glad to hear that you had a good user experience. We are continuously working on adding more features to our app to make your experience better.
Poorly designed app
Overall, a horrendously poor example of app design. You’re far better off finding an alternative provider - this one doesn’t work.
Response from developer
Dear Irritatedashell, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can you please email us at care@healthwaymedical.com with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced so that we can investigate and get back to you on this. Thank you.
