Healthway Medical User Reviews

Name: Healthway Medical
Rating: 4.2 (10 reviews)

Healthway Medical

Healthway Medical Group Pte Ltd

💪 Health & Fitness

🏥 Medical

Is Healthway Medical Safe?

Not enough ratings yet to assess Healthway Medical.

Is Healthway Medical Legit?

Healthway Medical appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Healthway Medical is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Going in circles

After downloading the app, I first completed my profile information and for security purposes did not want to save my credit card information but to ensure that payment process, the app/company charged $1 on my card. I proceeded to schedule an online appointment and was instructed to “complete/update my profile” again but once I clicked to update profile, the app informs me that my profile is up to date. After doing this several times, I contacted the company via email with captured screenshots of the problem and was informed that I needed to tick and save my credit card information. As advised, I went back into my profile and tried to save my credit card information, but “ticking” the save credit card information was not an option, and again the company charged my credit card. Again, I screen captured my experience and emailed them 2 week ago as of today and have not heard back from anyone.

Here’s what I suggest: If the app requires anyone who signs up to save their credit card information in order for the app to work, you should have that written so that app users do not untick any boxes after entering credit card information.

I am most disappointed with the company’s lack of customer service - my email has not been replied. In addition to that, I have no idea whether my credit card charges have been refunded.

YZMSL

4 years ago

Response from developer

Dear YZMSL, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can we trouble you to email us at care@healthwaymedical.com once again with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced alongside a screenshot of this review so that we can investigate and get back to you on this soonest. Thank you.

Super convenient!

Very easy to use, especially for virtual Covid test. Dinesh was very helpful!

Bojo200002

4 years ago

Response from developer

Hi Bojo200002, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better.

Instant consultation

I was able to do consultation instantly, doctor was ready and received the medication in 1 hour , will recommend for those who don’t want to stand at clinic counter

tarnished-kingslayer

4 years ago

Response from developer

Dear ismile, thank you for your feedback, we are glad to hear that you had a good user experience. We are continuously working on adding more features to our app to make your experience better.

Smooth app nice doctors

Had a consultation with child specialist, doctor was so kind and helpful, app was easy to book and have consultation, thanks Healthway medical group

chow tan

4 years ago

Response from developer

Dear chow tan, thank you for your feedback, we are glad to hear that you had a good user experience. We are continuously working on adding more features to our app to make your experience better.

Poorly designed app

App lets you make an appointment, but you can’t cancel it. Cancellation needs to be done via email. And oh, the email address listed in the app isn’t even clickable.
Overall, a horrendously poor example of app design. You’re far better off finding an alternative provider - this one doesn’t work.

Irritatedashell

4 years ago

Response from developer

Dear Irritatedashell, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can you please email us at care@healthwaymedical.com with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced so that we can investigate and get back to you on this. Thank you.