Not intuitive
Ap seems complicated to set up to phone and to use.
Data doesn’t transfer
After years of tracking weight on a fitness journey. I was stunned to see that my data for years didn’t transfer to new phone. No way to contact or trouble shoot issue so one star.
Go with My Tanita instead
This is a very poorly designed app. I have an RD-545 Inerscan sale that I purchased because of its high degree of accuracy as a consumer scale. However, for a clientele that is attempting to track health metrics, this support app is almost unusable. It took forever to get it to synch with the Health app on my iPhone. It is difficult to trend the results and the graphs they provide are difficult to read. I noticed that in addition to this app, there is another Tanita support app call My Tanita in the App Store with good reviews. I wrote to Tanita US asking if that would work OK and a one line response that the US product users need to use Healthy Edge Mobile. That is nonsense! I have now used both this Healthy Edge and the My Tanita app. The My Tanita app is vastly superior. I suggest that Tanita corporate seriously review their US representation before their brand is damaged. Again, the My Tanita works great and I am now very happy with the scale but forget about Healthy Edge Mobile.
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The Good & The Bad
Their hardware (Tanita Body Composition Scales) are really great products and I have zero complaints with them. I owned an older Tanita model which worked well but later upgraded to their RD-901 scale simply because of its Bluetooth feature and the connectivity to the Apple Health app. The amount of data the scale captures is impressive!
Their software (Healthy Edge Mobile) however is truly a piece of junk that seems to me to be “abandonware”. It was about (8) years ago they made a small improvement to their Healthy Edge Mobile. No other improvements have been made and the last update was over (4) years ago and that was only because their app stopped working with the Apple Health app.
I love how well their Healthy Edge Mobile app integrates with the Apple Health app and this integration provides a solid solution indeed! However their Healthy Edge Mobile app has almost zero value without the integration with Apple Health.
Unfortunately that integration has stopped working (AGAIN). I alerted Tanita’s tech support about a month ago and thus far, there is no word on when (or even IF) they are going to fix their Healthy Edge Mobile app.
I hate to say it but if they are not going to fix their app, I will cease being a customer of Tanita.
Their software (Healthy Edge Mobile) however is truly a piece of junk that seems to me to be “abandonware”. It was about (8) years ago they made a small improvement to their Healthy Edge Mobile. No other improvements have been made and the last update was over (4) years ago and that was only because their app stopped working with the Apple Health app.
I love how well their Healthy Edge Mobile app integrates with the Apple Health app and this integration provides a solid solution indeed! However their Healthy Edge Mobile app has almost zero value without the integration with Apple Health.
Unfortunately that integration has stopped working (AGAIN). I alerted Tanita’s tech support about a month ago and thus far, there is no word on when (or even IF) they are going to fix their Healthy Edge Mobile app.
I hate to say it but if they are not going to fix their app, I will cease being a customer of Tanita.
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Disturbing
Paid $500 for the scale. This is the only working app. Does not connect to register on the site. You can’t by going to the site either. Data display doesn’t fit the iphone screen. Does not print out correctly.
Has not been updated in 3 years. Unacceptable.
Has not been updated in 3 years. Unacceptable.
