Heartbeat Chat Reviews: Is It Legit?

Customer Experience

Positive experience40.9% of reviews
Neutral12.1% of reviews
Negative experience47.0% of reviews

~ Based on 66 written reviews from the US App Store.

What users say about Heartbeat Chat

Is Heartbeat Chat Safe?

Heartbeat Chat appears mostly safe based on user ratings. AppsHunter Safety Score for Heartbeat Chat is 79/100.

This assessment is based on 135 user ratings, with an App Store average of 4/5.

Safety Analysis

70.4% of ratings point to a safe experience
5.9% of ratings suggest some concerns
23.7% of ratings point to a risky experience

~ Based on 135 App Store ratings for Heartbeat Chat.

Is Heartbeat Chat Legit?

Heartbeat Chat appears to be a legitimate app. AppsHunter Legitimacy Score for Heartbeat Chat is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Refund requested

I am waiting for authorization from Heartbeat or Jeffrey Fung to refund my initial payment of 252.50 USD

Affordable, intuitive and great support

This is my first time creating a writing business and this and this app/website has been brilliant. I honestly have no complaints and so grateful I came across this for my writing business.

Why that

Hi I just wanted to tell you the texting is not working for me for some reason it won’t let me text and people are trying to talk to me and so can you tell me why it well not work!?

Update needed

Need to change the settings so that any audio can continue to play while the phone locks.

Love Heartbeat

I searched long and hard for the perfect community app. Not just as a member, but also as someone who runs a membership.

One of the things that made me use HeartBeat was the fact that the mobile app is so fantastic.

They were the first ones who solved the problem elegantly of toggling back and forth between different memberships and toggling back and forth as a member and as a host.

That, to me, was one of the biggest selling points. The app is nice and easy and super well streamlined. I highly recommend it.
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Faster and Easier to Navigate…

The app has greatly improved in speed and overall usability. It’s easy to navigate and use. Love it!

Greenlight!

Heartbeat has been an incredible membership hub for my Community and Signature online course. Because it’s has user-friendly features I get to create new experiences for new and current members. They keep expanding the technology so I get to expand with them. It’s a WIN-WIN!

Couldn’t listen to it entirely

I signed up for a one-month subscription to see what this app is all about, and I’m still deciding how much value it brings.

The main reason I’m writing this review is to share some feedback: I genuinely struggled listening to the female narrator because of her tone and pacing. I don’t have ADHD, but listening to her speak so slowly almost made me feel like I did. The content may be great, but the delivery made it very difficult for me to stay engaged!!
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Great for Admins, not so much for Users

Great for me as a membership owner, but my users have so many issues logging in. I use ‘MS Clarity’ to track user experience and behaviour and see so many people not knowing where to click, and trying to access the community straight away. Having to download the app to get into the membership is friction point and many people just give up. Case in point I have 63 people abandoned out of 170.
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Easy, modern, community App

Gets better with every update. Easy to use, modern and great for connecting with your community groups.

Auto subscriptions and no cancellation

I have been auto subscribed to their AIE Grow where they charge $128 weekly and now they won’t cancel it. Pls be aware!

RAJA PDF, PENIPUAN

gua udah jadi member dari berapa bulan lalu, ini PENIPUAN yg sistematis bnget, asli, bikin kita yakin tapi aslinya NIPU, ampe bikin aplikasi tapi ujung2nya course nya gabisa di akses, GADA COURSE SAMA SEKALI, di chat slow respon bnget, ujung2nya di read doang, ampe sekarang gua GABISA AKSES COURSE nya 😭 rugi bnget
asli😭
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Disappointing

This app has so many good possibilities, but there are glitches that no one has fixed over time. Notifications are inconsistent, and important messages missed. At this point, I no longer anticipate anybody will fix it.

Invasion of privacy

I downloaded this as recommended by a FB group I was following. Yesterday I went to put a comment in & tapped on first icon in error. It pulled up my entire photos. I have photo sharing turned off on my settings. There are personal things I do not want to share that’s why it’s off. I consider this an invasion of privacy.
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A hidden gem

Have tried so many community platforms, and I love heartbeat the most. If you want a taste, join their free community The Hearth, for community builders. They have so much heart, passion and care for community. Love it

Gotten so bad-phone worse than laptop

I’ve been using HB for 2+ years and it is wonky. My phone app will show I have a communication of some sort but refused to show me what it is. I have to get on my laptop to figure it out. That is only one of about 10 daily complaints I have about the system. Could so easily be better than this.
And I’m pretty sure all those ultra enthusiastic reviews are from Heartbeat makers or paid reviews. No one could legitimately be that happy about this app 🧐
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Slow and frustrating!

Please make this app faster, thanks!

I phone

Di iphone susah dibuka

Ça ne fonctionne plus :(

Ça bug, impossible de faire la mise à jour. L’application ne fonctionne plus :(

Needs to be optimized for iPad

It a good community app, but it doesn’t work well with an iPad, especially in landscape view